Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently spent £4000 in Barker & Stonehouse in Gateshead. On the day that i received my 2 sofas (1 high back & 1 scatter cushions) i rang up to ask if i could possibly change the scatter cushions to high back as immediately did not like them in my living room. I was told that they would contact the manifacturer and call me back. No call back, this happened 3 times within the week following. Spoke to the store manager twice who insisted that they could only contact the manufacturer via email. Then every time I called back they said no response and they would email again. Staff were rude and not helpful. I still have not heard anything 2 months later. They were quick to take my money but you better hope your happy with your order as the after sales is very bad. I will never shop there again and would NOT recommend to anyone.”

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Posted 6 years ago

“Great quality product at a very good price. Friendly and supportive delivery drivers also”

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Posted 6 years ago

“great service very helpful when we had to remove door to get the sofas in no problem for delivery team . had 2 separate deliverys for large canvas and rug could not fault anything and lounge looks beautiful would most definitly shop there again”

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Posted 6 years ago

“The furniture we ordered is absolutely fabulous and well worth the money. It was easy to order and came within 2 weeks. Would definitely use them again.”

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Posted 6 years ago

“As always the furniture was delivered swiftly and in perfect condition. The TV unit is solid, sturdy and looks fantastic. The chairs are comfortable and look incredibly stylish. I would always recommend Barker & Stonehouse furniture.”

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Posted 6 years ago

“Superior service from start to finish. Even the delivery men were polite, helpful and respectful. Quality of the furniture is second to none such good quality. Thanks”

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Posted 6 years ago

“Very pleased with both the furniture delivered and with how well prepared the delivery men were. They were careful with the delivery and construction of the new bed frame. They were amenable and courteous. I would highly recommend Barker and Stonehouse.”

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Posted 6 years ago

“Great unique choice with something for everyone, online delivery and service for this is good and has always been on time. Staff in the branch at Darlington were extremely helpful .”

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Posted 6 years ago

“Just furnished the bedrooms in our new house with wainwright by Barker & Stonehouse. The furniture is fab & the service excellent...good communication and delivery. Just a niggle that they didn?t take the packaging away as expected!”

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Posted 6 years ago

“Very happy with Barker and Stonehouse. Prices are fair, communication is great and delivery is fab. I am an Office Manager and have also bought items for my employer. The service here was excellent as well.”

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Posted 6 years ago

“Very good service. Responsive and helpful regarding delivery, and excellent delivery of goods with all packaging removed. Love the furniture too - solid and will last for many years.”

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Posted 6 years ago

“I have ordered quite a few things from barker and Stonehouse each time has been so quick easy and stress free and always get good quality products!”

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Posted 6 years ago

“We were very happy with the service we received and with our lovely sofa.”

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Posted 6 years ago

“Disgusting customer service. Ordered our items in July- it’s december and still not here! Today we were finally expecting our delivery and they haven’t showed up.called the store and they don’t know where our order is!! Don’t go to Hove branch of barker and stonehouse. Also as a side note, dining room table we bought stains when you put anything on it- it’s a dining room table!!!! Totally useless piece of furniture and cost over 2k. In summary; poor service, expensive and defective items, terrible communication. Will NEVER use this company again”

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Posted 6 years ago

“It was a very helpful and very good customers service we got”

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Posted 6 years ago

“Excellent quality and customer service”

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Posted 6 years ago

“The worst customer service I have received.we spent £6000 on a table and buffet only for them to be delivered a month late with chips in the buffet and a table that was totally different colour from the original order.2 months later we are still waiting for replacements.the ceo ignores all emails as well as the head of customer services Paul Bates.he did say there email system was down,yet I received an email off them today. I wanted to cancel but they have me stuck.we can’t buy anything in time for Christmas. I would advise great care in parting with money to company.they are not customer focused and have drastically let my family down.i will never buy anything from here again and I will be letting friends and family know what they are like.”

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Posted 6 years ago

“Hove showroom is great. Product arrived on time, and is high quality.”

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Posted 6 years ago

“Items were as described and arrived on time. B&S rang to arrange delivery and rang to tell us time of arrival, can't fault them.”

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Posted 6 years ago

“Great solid product.”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews