Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was please with our outside table and chairs , delivery was great and on time , w couple of weeks after unfortunately our parasol broke and a very helpful lady sent us another which has unfortunately broken too”

Helpful Report

Posted 2 years ago

“I don’t find some staff very friendly one of them actually made me feel inadequate and made me cry”

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Posted 2 years ago

“Night Harrington chaise long & Harrigton swivel chair . I’m about to have a third wheel replaced !! They said it’s not faulty ? . Refused to replace . Chaise long cushion’s are flat and uneven . The fabric is so static , I’m constantly brushing it . Customer service’s , said it was my fault for having inferior fabric and stuffing ???? Don’t buy from these people .”

Barker and Stonehouse 3 star review on 12th July 2021

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Posted 3 years ago

“I ordered a wall clock 29th December 2020, on the website it stated delivery would be 26th February, I thought ok then as I had searched for ages looking for a clock I really liked , I received an email in February to advise the item was delayed and the expected date would be 26th March 2021, after back n forth with customer services they offered me free delivery (£4,95) as a good will gesture, which I accepted, today I rang up as I hadn't heard anything and today I was expecting the clock to be delivered only to be told it has been delayed yet again and the delivery date is now 26th May, they have said I could have 40.00 refund if i wanted to wait until May which i have accepted, let's see what happens when May arrives, absolutely disgusting to expect a customer to wait 5 months for an item, shouldn't advertise if you cant deliver the goods.”