Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

566

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a unit for our landing. When the delivery guys arrived they suggested we use it in the hall. Grateful for their interior design advice, but bought it for the landing. In short, they didn't want to carry it upstairs so they took it back with them. Not the experience we've had before”

Helpful Report

Posted 2 years ago

“Unfortunately, the first table we purchased had to go back at it was marked. To be fair, the replacement arrived promptly and the team were very helpful. Unfortunately the replacement now has marks where the screws seem to be too far in, and also little chips in the surface coming out.... Really did expect better for a dining table”

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Posted 2 years ago

“Customer service is spot on, poor review is on build quality of the actual table. We are now on our second replacement of table and the same issue is happening, not what you expect when paying over £900. We don't recommend Hancock table at all.”

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Posted 2 years ago

“Do not buy couches stuffed with feathers. I am just in the process of arranging to get mine restuffed with foam as I am sure they are giving me back ache. If I am wrong I will take off this review. They also look a mess whenever they have been sat on.”

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Posted 4 years ago

“We have received a superking bed and mattress. Delivery was good. However, it is self assembly, which would be fine, but the instructions are more useless than we could possibly have imagined. Doesn't mention putting the feet on at all, very vague instructions, no point in even having them!”

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Posted 4 years ago

“17 years ago we lived in house in Stokesley N. Yorks. Its was a beautiful house & thanks to having a good job, it was happily fully furnished by Barker & Storehouse and was n absolute pleasure to live in. We then had to move to Scotland for work and now after 17 years we have returned to our favourite market town of Stokesley once again to retire. Again to complete our new home we purchased two new settees from what was our favourite furniture shop (Barker & Storehouse) actually in Nov 2017. The units arrived in May 2018 and were terrible with the hide covering all slack & flapping, the rear spring digging in your back when you were sat and the cushion covers totally the wrong colours for our new living room. I did complain to B&S and asked to return the settees which they refused. So some months later a Technician arrived. He fixed the slack on the settees but could do nothing about the spring. So as the customer support was so bad I offered to close the whole issue and live with what we had if B&S would replace the cushion covers we requested. The reply was they had identified there were two colours for these cushion covers Barley something and Barley something else and the wrong box had been ticked so they would contact the seller to have them replaced. They did come back telling us they could replace at a cost of £880 for the four cushions, so needless to say when I picked myself up from the floor I once again complained resulting in a new offer from B&S (as a good client gesture) to purchase the same covers for £350. which I obviously refused and since all communication has stopped, so we are stuck with something we really don’t want. Needless to say I’m so sorry for B&S which used to be such a great family business as we could have easily compromised, simply by supplying a new set of the correct colour cushion covers but looks like this was a “NO”. Accordingly it now seems B&S manage themselves as a typical we have your money now on you bike and sod off and it’s just so sad they have sunk themselves by joining the terrible rat race.”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews