Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

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“Ordered this specific garden furniture due to guaranteed delivery in 7 days but it took over 5 weeks. Table top was stained, they sent the wrong furniture cover and it took ages for customer services to respond to my issues and then challenged me by asking how did I know it was the wrong cover - BECAUSE IT DID NOT FIT! They then told me the cover had sold out of the one I needed, but they were sure I could get something to fit it, (I actually ordered the correct one and received the next day - something B&S could have done if they cared), Mixed messages re getting my money back for cover one person said that I had to bring the wrong cover in to the store before they would provide the refund (Holly), stating 'when would we ever give you a refund before receiving the goods back?'. I informed her that Lynne had already told me that I could keep the cover. 'Oh well in that case,,,' Still took several days for somebody to get back to me. Received a call from a delivery driver saying he wanted to deliver some glass, after asking what glass, he eventually explained it was a new tabletop, Came on a big pallet which he would not take back with him and I am left with the original tabletop to get rid of. I did not receive any contact from B&S to say that they had arranged for a replacement. I was eventually given a refund for delivery (which was free) and assembly (£29).”

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Posted 2 years ago

“Shocking service, lack of communication and poor delivery. Please review”

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Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear you feel this way, and would like to look into this further to ensure no future customers have the same experience. Could you please provide your order number? Many thanks

Posted 2 years ago

“Really good service.”

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Posted 2 years ago

“Poor quality product that you don't expect from barker and stonehouse. Aftersales support was OK but slow.”

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Posted 2 years ago

“All good lovely chair”

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Posted 2 years ago

“Amazing and efficient service . Great quality goods”

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Posted 2 years ago

“Quality furniture delivered in one piece, with no fuss, and most importantly with no packaging. I had to wait for delivery because of supply chain issues, but it was worth it and there was good communication while I waited.”

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Posted 2 years ago

“I recently bought a large wall clock, it was a perfect match for my living room. Everything I buy from Barker and stonehouse is always of great quality.”

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Posted 2 years ago

“I ordered beautiful bedroom furniture from B&S it was in the sale at the time, and got told the date it would arrive, but then the night before it was due I got told there was water damage to the chest of drawers just a small one on the top and asking me did I still want it and see what I thought, I could either get compensation If I wanted to keep it or if I decided I wanted a perfect one then I would have to wait a while,or my full money back, and until my replacement would arrive I could of kept it, I was disappointed to say the least, however I told them to still bring it and if it wasn’t too bad I would use it but wanted a replacement. The next morning before delivery they rang to tell me that one of the bedside tables was missing and as soon as it came in they would deliver it. I was speechless to be fair, I just didn’t expect this from a company like B&S, I had to accept as what could I do my bedroom was all prepared to take this furniture, I was so looking forward to receiving and it was very very disappointing. The bedside table and new chest of drawers took another 4 or so weeks, and yes I absolutely love it and am happy now, but such a shame I had to go through that, they were to be fair very apologetic, it just puts me off going again a little bit now”

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Posted 2 years ago

“ordered 6 dining chairs, they were fabulous, a great price, and delivery was a great experience too.”

Barker and Stonehouse 5 star review on 29th June 2022

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Posted 2 years ago

“Arrived late and damaged. And the replacement was damaged”

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Posted 2 years ago

“Excellent service as always”

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Posted 2 years ago

“We bought a wardrobe off you and it has a major cosmetic issue where one of the doors does not sit properly. Had someone come out to try and fix but it is still not resolved, given it is a flat pack not sure why you cannot just send a replacement. Note the gap between the door and wardrobe compared to the other one.”

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Posted 2 years ago

“Very efficient. All my worries dealt with promptly. Pleased with my dining chairs.”

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Posted 2 years ago

“Always an excellent service from Barker and Stonehouse and their delivery men are very helpful.”

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Posted 2 years ago

“Good product. On time delivery. Very happy.”

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Posted 2 years ago

“We have ordered several pieces of furniture over the last few months and over half of the orders have ether arrived damaged or faulty. It takes a while to get through to Customer Service and even longer to get a reply. Beautiful furniture but really not worth the time or effort it takes to put the order right.”

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Posted 2 years ago

“Excellent product and really high delivery standards. The crew unwrapped everything, assembled the table, and took away all the packaging.”

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Posted 2 years ago

“Product is nice but delivery was without any sort of plastic bags or boxes, my product was very exposed and it wasn't perfect at time of arrival.”

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Posted 2 years ago

“This is a fab company, excellent service, beautiful cake, can't give enough praise, but to say I'm waiting on my second cake arriving and a family member has also ordered one.”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews