Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th October 2024

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The after sales service which I received was simply awful. There were huge delays to the delivery of my order even though I had paid in full well over a month prior. There should be copious notes on the companies files regarding how it was dealt with but the key points were that B&S admitted they had made repeated mistakes but then proceeded to lie to me on various occasions. I was promised contact but had to make multiple phone calls over a number of weeks myself to make any progress. Ultimately I received some level of retrospective discount on my order but even this was carried out in such rude manner that I have no desire to use the company again in future.”

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Posted 1 year ago

“Good satisfied”

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Posted 1 year ago

“Best quality and customer service is excellent”

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Posted 1 year ago

“I absolutely love the table and chairs I bought. The staff were incredibly helpful in store and had good product knowledge. Everything arrived when they said it would and I couldn’t be happier!”

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Posted 1 year ago

“Ordered a wardrobe for delivery and fitting. Great service from everyone in store and fitters were brilliant. Always a pleasure buying from Barker and Stonehouse.”

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Posted 1 year ago

“Great service from all the staff we talked to a large range of products”

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Posted 1 year ago

“Despite a slight problem with the sliding mechanism on the Dining Table (which was quickly replaced) we are delighted with our shopping experience at Barker and Stonehouse. The furniture items we have purchased from this store are best quality and both the sales and delivery/fitting staff are first class.”

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Posted 1 year ago

“Purchased a sofa for almost £2000 which is defective. The company has done nothing to remedy this claiming the product is not defective despite pictures showing an obvious issue. Do not spend your hard earned money as you will not get any redress post sale.”

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Posted 1 year ago

“Good service when ordering furniture over the phone. I found it difficult to arrange a suitable time and date for delivery . Unfortunately the cupboard doors no longer close so I assume the wood has not been treated properly prior to construction of the cupboard.”

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Posted 1 year ago

“The Whole process was great, my new table and chairs were fabulous quality. The delivery was right on time ans Paul Y and Tony B did a brilliant job putting the table together. Will definitely order from you again.”

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Posted 1 year ago

“We bought a sofa recently,which when collected from your warehouse had a few marks on it,you sent someone out to rectify the problem,and when this didn't work you offered a full refund or a £100, excellent service from start to finish”

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Posted 1 year ago

“Sales team were good and helpful. Delivery was fine. After care was poor. The bed was missing screws and instructions. Took forever to resolve. I had to do all the chasing.”

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Posted 1 year ago

“Overall i was very satisfied with the service provided just disapointed that the piece of furniture i purchased was from a discontinued range therefore i was unable to match any more furniture from that range, If i had been advised at the time i would have chosen a different range,”

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Posted 1 year ago

“We spotted the sofa we liked in a store. The salesperson was helpful and polite. After we had gone home to check measurements we called him to order. The order process was easy. The delivery process worked exactly as described through date commitment to the actual delivery. Overall a pleasant experience. Would use them again.”

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Posted 1 year ago

“We were very impressed with the service we received at your store in Newcastle. The bed, bedside tables, and drawers look so nice, and the settees, and snuggle chair are really lovely. The men who delivered the furniture we polite and helpful. We have bought a good deal of furniture from your store over the years, and it's excellent quality, looks good, and is well admired by all. Thank you.”

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Posted 1 year ago

“Everything was perfect from ordering to delivery. The delivery men were so good and very polite out all the furniture together without any hassle. Love Barker abd Stonehouse”

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Posted 1 year ago

“Delivery the sals assistant the furniture all good”

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Posted 1 year ago

“Lovely store . Attractive with high quality furniture and homeware.One of my favourites. The staff are friendly and helpful yet very professional.”

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Posted 1 year ago

“I only shop at barker stone house . quality.wardrobes draws beds.love um all”

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Posted 1 year ago

“Would have been 5 out of 5 but our Mandovi coffee table has had delivery date pushed back twice. Phone calls keeping us updated have been very helpful indeed. It almost feels like once two pushbacks received then a goodwill voucher is given to sweeten the bitter pill. Could be fixed % of total cost but enough to recognise full payment was made some time ago. Other products in past all received on time from friendly delivery teams.”

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Posted 1 year ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews