BargainMax.co.uk Reviews

Name: BargainMax.co.uk
Address: Bargainmax Online Ltd, Devon Mill, Oldham, Manchester
Rating: 4.59

4.6 Rating 10,323 Reviews

90 %

of reviewers recommend BargainMax.co.uk

4.6

Based on 10,323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About BargainMax.co.uk:

BargainMax is a UK based online retailer of toys, games and collectibles, with a simple mission of making big toy brands accessible to all children. From LEGO to Barbie, Paw Patrol, Funko and more, customers will find a range of toys from new born through to big children, available with value in mind. With free delivery on orders over £19.99, an in-house customer service team, and buy now pay later options, shopping for your toys is quick and simple with BargainMax.

Visit Website

Phone:

0333 999 8779

Email:

support@bargainmax.co.uk

Location:

Bargainmax Online Ltd,
Devon Mill,
Oldham
Manchester
OL8 4QJ

BargainMax.co.uk 5 star review on 29th March 2025

1166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item did not arrive on delievery date. Order cancelled”

Helpful Report

Posted 1 month ago

Hello Natasha, Thank you so much for leaving us a review! We're really sorry about the delay in getting your items to you. We'll definitely pass your feedback along to DX. Warm regards, Dan

Posted 4 weeks ago

“The jump pad doesn't seem to fit properly and one of the hooks that the spring goes into has come out only had it up a few days and the springs keep falling out It's a rectangle trampoline 8ft by 6ft”

Helpful Report

Posted 1 month ago

Hello Susan, Thanks for leaving us a review. I have contacted you via email to request further information, once we receive this, we will be happy to assist further. Kind Regards Dan

Posted 4 weeks ago

“Been trying to get hold of customer services for a week through phone calls and emails and can’t get through to anyone”

Helpful Report

Posted 1 month ago

Hello Sadie, Thanks for leaving a review. I have looked into this for you, and I can see we have now responded to your request and this has now been resolved for you. Kind Regards Dan

Posted 4 weeks ago

“Parcel apparently got lost in transit”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for sharing your feedback with us! I'm really sorry to hear that your parcel got lost on its way. The good news is that our Customer Service Team has already taken care of this for you and found a solution within just 24 hours, which is great! Best wishes, Dan

Posted 1 month ago

“The keyring touch doesn't work, batteries are flat. Not impressed. Can I return and have a refund refund process can't find Linda Smith”

Helpful Report

Posted 1 month ago

Hi Linda, Thank you for leaving a review. I'm sorry to hear that your item is not as expected. I have sent an email and are awaiting your reply so we can get this resolved for you. Many thanks Londani

Posted 1 month ago

“3-5 days delivery, but if I didn’t do a 50 MILE round trip to COLLECT IT MYSELF I would have waited 2weeks. Contacted company to chase it up, waited 3 days. All customer service could say was ohh well glad you’ve got it now, hope you have a better experience next time - case closed”

Helpful Report

Posted 1 month ago

Hello Val, Thanks for leaving a review. We're very sorry to hear about your experience, we understand how frustrating this must have been to wait longer than expected and then have to travel to collect the parcel. I have looked into the delivery for you and we can see the courier delivered the parcel to your home address and this was signed for by the customer, I will seek further guidance on this matter and contact you directly to discuss this matter further. I can assure you, this is not the level of service we strive to provide and we sincerely apologise for any inconvenience this has caused you. Kind Regards Dan

Posted 1 month ago

“Ordered the item as it was for my Grandson’s Birthday & paid £2.99 extra for next day delivery & it did not arrive on the next day which was his birthday. Got refunded £2.99 next day delivery charges, however we missed presenting our Grandson on his Birthday. Not Happy”

Helpful Report

Posted 1 month ago

Hello Jitendra, We're sorry you did not receive the parcel on the intended day, the parcel left our warehouse on time, but appears to have been a delay in transit, and we can assure you this has been fed back to the courier based on your dissatisfaction. Kind Regards. Dan

Posted 1 month ago

“Very upset rang up customer service because my order was duplicated was told I had to send the duplicate item back at my own expense ,even though the customer service advisor said they had had problem with orders going through twice ,very disappointed she didn’t help me”

Helpful Report

Posted 1 month ago

Hello Claire, We're very sorry to hear about your experience, we completely appreciate how frustrating this must be when an error has occurred which is not your fault, currently, we don't have the ability to provide a returns label for unwanted items, therefore, we ask that you return the unwanted item, please pay the postage, then send me the postage receipt along with your tracking number, and I will make sure we refund you for the full amount. We sincerely apologise for the inconvenience this has caused you. Kind Regards Dan

Posted 1 month ago

“Ordered a mix pack of 8 items and was sent duplicates. I understand I couldn’t pick the ones I wanted but to be sent multiples was ridiculous. Customer services basically said tough luck and you can send back at your expense.”

Helpful Report

Posted 2 months ago

Hello Natasha, Thanks for leaving us a review. We have openly advertised this product as the items are "randomly picked" by our warehouse team, so customers can be fully ware before committing to the purchase, this does increase the risk of duplicates that could be picked, especially if ordering in large numbers, and there is only a limited amount of characters, however, we have offered the return on the duplicates for you, if you are not happy with purchase. Kind Regards Daniel

Posted 2 months ago

“Bairns bike come half off the bits missing will never use this again to order anything discusting. Even emailed them and tottaly ignored me”

Helpful Report

Posted 2 months ago

Hi Nicole, Thank you for leaving a review. We’re truly sorry to hear about your experience. This is not the level of service we strive to provide. Please reach out to us again with your order details so we can resolve the issue promptly. Your satisfaction is important to us. Regards, Grace

Posted 2 months ago

“I ordered 2 gifts for my sons birthday and only one turned up and still not had an update where my other one is. Customer service team were useless and told me I would have one sent out straight away 2 weeks later still no sign or information. Very disappointed”

Helpful Report

Posted 2 months ago

Hello Georgina, Thanks for leaving a review and I'm sorry your parcel went missing. I have looked into this for you, and I cannot see any communication where our team have agreed to send out a replacement item, as we are still investigating the missing parcel with Evri for you, this is to try and locate the parcel, once the investigation has been concluded, we will certainly contact you directly to resolve this for you. Kind Regards Dan

Posted 2 months ago

“Customers service like no other”

Helpful Report

Posted 3 months ago

Hello Michael, Thanks for leaving us review based on the service you have received. We would love to know more as to why you scored our Customer Services 1/5, on this occasion, as we take all feedback seriously and are committed to provide an exceptional service at all times. Kind Regards Dan

Posted 2 months ago

“Terrible customer service after receiving a pink slide -opened box and no fixing ! A blue and red slide was ordered for my grandsons birthday ! After a 3 day no contact with Bargin max I had to then contact them - 60% discount was eventually offered for a product not fit for purpose, the alternative was for me to return and pay postage a very long drawn out battle for a refund . My grandson did not receive his slide for his 2nd birthday ! Would I recommend Bargin max absolutely not !”

Helpful Report

Posted 3 months ago

Hello Claire, Thanks for leaving us a review and we apologise you had received the wrong item. I have looked into this for you, and I can see our Customer Service Team handled and resolved the problem for you immediately. Kind Regards Dan

Posted 2 months ago

“I didn't get what I want. Still I didn't get any instructions how to refund wrong parcel . Very disappointed ☹️”

Helpful Report

Posted 3 months ago

Hello Izabela, Thanks for leaving us a review. I have looked into this for you and I can see our Customer Services Team, responded with information on how to return the wrong item received, all we need is the return tracking number to confirm the status of the return so that we can proceed with the refund, please can you forward a copy of the this to support@bargainmax.co.uk and we will be happy to help with this. Kind Regards Dan

Posted 2 months ago

“Order has not arrived and email has not been answered.”

Helpful Report

Posted 3 months ago

Hi Steve, Thank you for your review. We're sorry to hear about the delay and lack of response. Please reach out to us directly with your order details, and we'll make sure to resolve this as quickly as possible. Grace

Posted 3 months ago

“I have tried to get in touch with bargainmax and I got the email sent back . I ordered and payed for next day delivery for goods for my granddaughters birthday and I have had emails sent to me telling me they have been delivered and left in my porch. I don't have a porch !!! ? . And I had to and buy the goods elsewhere. And my granddaughter never had anything to open I was gutted seeing her look so upset . I wouldn't waist my time ordering from this place again disgusted with the service and apart from this they have the check to charge for next day delivery.”

Helpful Report

Posted 3 months ago

Hi David, thank you for your review. We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the service we aim to provide. Please contact us directly with your order details so we can investigate and work towards resolving the issue. We appreciate your feedback and will do our best to improve. Grace

Posted 3 months ago

“I still didn't get some of my orders”

Helpful Report

Posted 3 months ago

Hi Odane, Thank you for leaving a review. We’re sorry to hear that you haven’t received all of your orders. Please contact our customer support team with your order details, and we’ll look into this right away to help resolve the issue. Grace

Posted 3 months ago

“I am still waiting for my purchase”

Helpful Report

Posted 3 months ago

Hi Deborah, thank you for your review. We’re sorry to hear that your purchase hasn’t arrived yet. Please contact our customer support team with your order details, and we’ll investigate the issue and get it sorted for you as soon as possible. Grace

Posted 3 months ago

“I ordered 2 of the same items and only one showed up - then when I called to track the other the member of staff said I’d only ordered one when I had proof I ordered 2 the member of staff was rude and argumentative. Finally I spoke to someone else and they said they could see I ordered 2 and they would send another- when I then got the item half was missing - so I called again to have another rude member of staff not understand- I did finally get a refund that didn’t help as one of my daughters missed out .”

Helpful Report

Posted 3 months ago

Hi Matthew, thank you for your review. We sincerely apologize for the frustration and inconvenience you experienced. This is not the level of service we strive to provide. Your feedback is important, and we’ll be addressing this internally to improve. We understand your disappointment and appreciate your patience. If there's anything else we can do, please don't hesitate to reach out. Grace

Posted 3 months ago

“Ordered a ghost buster gun for my daughter. 2 confirmations came through and charged twice. Emailed straight away to advise only need one. Reply a day later saying already processed and can’t be changed (despite their error) and that I had to go to the inconvenience of returning it at my expense. Do not use”

Helpful Report

Posted 3 months ago

Hi Jamie, Thank you for getting in touch. We apologize for the inconvenience and understand your frustration. This should not have happened, and we appreciate you bringing it to our attention. Please reach out to our customer support team, and we’ll work to resolve this issue for you as quickly as possible. Grace

Posted 3 months ago

BargainMax.co.uk is rated 4.6 based on 10,323 reviews