BargainMax.co.uk Reviews

Name: BargainMax.co.uk
Address: Bargainmax Online Ltd, Devon Mill, Oldham, Manchester
Rating: 4.59

4.6 Rating 10,323 Reviews

90 %

of reviewers recommend BargainMax.co.uk

4.6

Based on 10,323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About BargainMax.co.uk:

BargainMax is a UK based online retailer of toys, games and collectibles, with a simple mission of making big toy brands accessible to all children. From LEGO to Barbie, Paw Patrol, Funko and more, customers will find a range of toys from new born through to big children, available with value in mind. With free delivery on orders over £19.99, an in-house customer service team, and buy now pay later options, shopping for your toys is quick and simple with BargainMax.

Visit Website

Phone:

0333 999 8779

Email:

support@bargainmax.co.uk

Location:

Bargainmax Online Ltd,
Devon Mill,
Oldham
Manchester
OL8 4QJ

BargainMax.co.uk 5 star review on 29th March 2025

1166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought a unicorn bike and the chair guard was broken”

Helpful Report

Posted 5 months ago

Hi Sophie, Thank you for your review. We're sorry to hear the chair guard arrived broken. Please reach out to us so we can resolve this for you as quickly as possible as I have already e-mailed you privately. Thank you for bringing this to our attention.

Posted 5 months ago

“Sadly the delivery service let you down ….. the gifts missed the birthday as they were late coming - trying to get the packages delivered successfully was very frustrating”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I'm really sorry to hear that the delivery service did not meet your expectations and caused frustration. We understand how important timely delivery is, especially for special occasions. Please reach out to us at support@bargainmax.co.uk so we can look into this matter further and assist you. Kind Regards, Nick

Posted 5 months ago

“My item has not arrived”

Helpful Report

Posted 5 months ago

Hello Nicola, Thanks for leaving a review. We have tracked the order and we can see the parcel was delivered to your property on 19th Oct 2024 at 12:39 PM, Please contact us on support@bargainmax.co.uk and we will be happy to look into this for you, Kind Regards, Dan

Posted 5 months ago

“Items were completely wrong and not what I ordered.”

Helpful Report

Posted 6 months ago

Hello Shane, Thanks for leaving us a review. I'm sorry you have not received the correct item, I can see my colleague Bonnie has resolved this matter for you, which is wonderful news. Kind Regards Dan

Posted 6 months ago

“Packaging was beaten up and the Dreamhouse slide was broken. Wont bother buying from there again, its cheap for a reason...”

Helpful Report

Posted 6 months ago

Hi Chris, Thanks for leaving us a review. I'm sorry you have received a broken item, I have contacted you via email as I can see you have not contacted us so far regarding the broken Dreamhouse, and we are keen to rectify this for you, please respond to the email and we will look into this issue for you. Kind Regards Dan

Posted 6 months ago

“Not very happy , it has damaged on every corner of the hero house , at first i expected to be some damage where delivery didn’t take care but it was the hole house it looked like someone else had built this and returned it previously maybe , I had nothing else to give my son for he’s birthday so I’ve kept it for him, water damage and paint damage on toy”

Helpful Report

Posted 6 months ago

Hello Louise, Thanks for leaving us a review. I'm sorry you have received the parcel and this is broken, please contact us via support@bargainmax.co.uk with the order number and please provide images of the items inside the parcel. Kind Regards Dan

Posted 6 months ago

“Delivery over a week late and still not received”

Helpful Report

Posted 6 months ago

Hello Ashley, I can see our team are currently looking into this for you with Yodel and will provide an update within 48 hours for you, we are sorry for the inconvenience this has caused you. Kind Regards Dan

Posted 6 months ago

“Present of hot wheels cars arrived with box damaged. Couldn’t wait in for delivery driver as a working parent. Parties refund offered for gift unable to be used. No response from complaints team. Won’t order again.”

Helpful Report

Posted 6 months ago

Hi Yasmin, Thank you for taking the time to leave a review and I am sorry about the delay in response. I believe we have now sorted the issue but if you do need anything further please do not hesitate to get back in touch. Many thanks Dan

Posted 6 months ago

“Missing an item ftom order not resolved through email no contact to refund or send item again 😕”

Helpful Report

Posted 6 months ago

Hello Shannon, Thanks for leaving a review. I can see we contacted you via email yesterday at 10.56am, to discuss the missing item and to resolve this for you, but we hadn't had a response from you, I can confirm this is now being actioned and resolved for you. Kind Regards Dan

Posted 6 months ago

“My item came and it was broke I emailed them a week ago and haven’t even had a reply.”

Helpful Report

Posted 6 months ago

Hello Beverley, Thanks for leaving a review. I have checked our emails for the past 6 months and I cannot locate any contact from you within the last week, however, I am more than happy to help you now. I have sent you an email directly with further instructions, please complete this and send this back to me and I will be happy to investigate this further for you. Kind Regards Dan

Posted 6 months ago

“Not happy with the product it looks and feels cheap but battery last 10 min then dies and my son spent all his birthday money on it and loves the colour and doesnt want to send it back but personaly im not happy with the product”

Helpful Report

Posted 7 months ago

Hello Jessica, Thanks for leaving a review. I'm sorry you are not personally happy with quality of this item, and if you would like to send me a video to support@bargainmax.co.uk and attach your order number, showing the quality was below expectations, we could have a look and see if there is anything we can do to help and support you with this urgent matter? Please quote my name Dan on your email. We look forward to your response. Kind Regards Dan

Posted 7 months ago

“Was not very pleased as the item ordered was not the correct one instead sent me a cheaper version of it wouldn’t buy from their again my son was looking forward to his spiderman laptop instead it was spider an friends completely two different ones nothing like description also they offered next day delivery if i ordered with in the next 2 hours but that wasn’t the case took 5 working days to come.”

Helpful Report

Posted 7 months ago

Hello Mariam, Thanks for leaving a review, I'm sorry you have received an item that does not match the description that you have ordered, I have just contacted you via email directly requesting more information to try and get this resolved for you as a matter of urgency, we look forward to your response. Kind Regards Dan

Posted 7 months ago

“I haven't received my parcel to be rudely told it had been delivered even though I said I haven't received it, nor did my neighbours take in a parcel, emailed in a couple of times to get no response, been over a week now, quite shocking as I've purchased from here before and never had a problem”

Helpful Report

Posted 1 year ago

Hello Anonymous, Thank you for taking the time to leave a review and I am sorry you have never received your item. Please contact support@bargainmax.co.uk and attach your order number and we will be happy to look into this for you. Many thanks BargainMax

Posted 1 year ago

“Didn't get my order and got a email about getting a replacement or refund asked for a refund and haven't received enything for 2 days after asking for a refund”

Helpful Report

Posted 1 year ago

HI Graeme Thank you for taking the time to leave a review and I am sorry about the time it has taken to resolve your issue. I have just sent a reply to your email which should resolve the issue. Just to let you know for future we do only work Monday to Friday 9-5, so if you send an email outside of these times it will take a little longer to get a response. I have fed this back to our website team though to see if we can make this clearer. Once again, I apologise for any inconvenience caused. Many thanks BargainMax

Posted 1 year ago

“Ordered 2 weeks ago and have only received 1 out of the 2 parcels even though I ordered them all together. Receiving emails to say the parcels can’t be delivered without making contact with me. Made contact several times and no response. Joke of a company, won’t be ordering from here again.”

Helpful Report

Posted 1 year ago

Hello Nicole, Thanks for leaving a review. Please contact Bargain Max via support@bargainmax.co.uk and attach your order number and we will be happy to look into this for you. Kind Regards Dan

Posted 1 year ago

“Absolutely appalling company. No customer service whatsoever and a phone line that no one answers! Ordered a Paw Patrol Laptop as a birthday gift (order 855869T) but got a Fisher Price Rock a Stack! Reported straight away, sent a photo of wrong item and I am still waiting! Do not waste your money with this company, pay a little more from an established well known company and get the service that you would expect.”

Helpful Report

Posted 1 year ago

Hi, Thanks for taking the time to leave a review, we do apologise you have received the incorrect order, if you could send over an email including your name, order number and photo of the item received to support@bargainmax.co.uk one of our team members will pick this up and resolve this for you. Alternatively, our phone lines are open 9am-5pm Monday - Friday Many Thanks, The customer service team.

Posted 1 year ago

“I made a oder on 23rd of October got a email saying it had been despatched on the 24th Oct tracked my package and all it says is label printed it is now 31st October I have had no reply from the email I sent in regards to my item not coming first time I have baught of this site not a very happy customer”

Helpful Report

Posted 1 year ago

Hi, Thanks for taking the time to leave a review, Im sorry to hear you are still awaiting your order, please send over an email including your name and order number to support@bargainmax.co.uk so we can look into this for you. Many Thanks, The customer service team.

Posted 1 year ago

“Delivery yet again told on the front page free delivery when you spend over £9.99 any were uk mainland only to be hit with a £3.99 p&p charge at checkout”

Helpful Report

Posted 1 year ago

Good morning Roy Thank you for taking the time to leave a review and I am sorry for the confusion over the delivery charge. Our delivery is free for orders over £9.99 to the UK mainland, however, some more rural postcodes are excluded from this. The full list of excluded postcodes can be found by visiting https://www.bargainmax.co.uk/delivery and clicking the word here to download a PDF. The reason we can't offer free delivery to some areas is our couriers do charge us extra for these rural deliveries. I can assure you that this is not something we make a profit on and is passed on to customers in these areas only because the courier passes the charge on to ourselves. I am really sorry if the website wasn't clear about this beforehand and have fed this back to our website team to see if they can make this clearer for future. Many thanks BargainMax Support Team

Posted 1 year ago

“I ordered the Dark Blue and Red Paw Patrol My First Trike for my grandson, delivery was very quick but the Light Blue and Yellow Trike was delivered, I contacted Bargain Max via their advised route and eventually having sent the incorrect item back a new delivery was arranged for the correctly ordered item, sadly the next delivery arrived and was again wrong and the light blue and yellow trike was supplied, this despite the website showing the trike I ordered was in stock, I have again tried to contact Bargain Max via their preferred route and after 3 emails I am still waiting for response,”

Helpful Report

Posted 1 year ago

Hi Steve, Thanks for taking the time to leave a review, I do apologise for the trouble caused by this item, As discussed via telephone unfortunately there was a slight listing error sent by the supplier and we only currently have the new version of this item in stock, I am still awaiting your reply if you wish to keep or send this item back, If you could update me, I will get this resolved straight away for you. Many Thanks, Rebecca.

Posted 1 year ago

“I ordered some birthday presants for my daughter when my items were delivered one item was missing I informed customer service straight away it has now been a week and I still haven't had a response there customer service is appalling and now my daughter doesn't have one of the presants she asked for due to there neglegance”

Helpful Report

Posted 1 year ago

Hi Zoe Thank you for taking the time to leave a review. I can see my colleague Rebecca has now been in touch and managed to resolve the issue, I am sorry it took a little longer than it would normally. If there is still anything you need though please do not hesitate to get back in touch. Many thanks Bernard

Posted 1 year ago

BargainMax.co.uk is rated 4.6 based on 10,323 reviews