Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd Reviews

Name: Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd
Address: 2nd floor Nucleus House 2 Lower Mortlake Road, Richmond, London
Rating: 4.93

4.9 Rating 681 Reviews

100 %

of reviewers recommend Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd

Company Reviews

Metrics

Info

4.9

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd:

Expert local knowledge for a Great Holiday in the Nordic Region, Scandinavia, The Baltic Region, Poland, Slovakia, Russia and more.
We know the territory – you’ll experience the difference.
When your holiday is created by experts who know the country inside out, your journey’s off to a flying start.

At Baltic Travel Company, we pride ourselves on our intimate knowledge of the Nordics ( Scandinavia incl. Finland, Iceland and Greenland ), the Baltic States, Poland, Slovakia, Russia and more. By combining our first-hand knowledge of your destination, and our extensive experience of the UK and global travel industry, we’re able to tailor-make the perfect holiday for you – whatever your interests, budget and location.

Visit Website

Phone:

02082332875

Email:

info@baltictravelcompany.com

Location:

2nd floor Nucleus House 2 Lower Mortlake Road, Richmond
London
TW9 2JA

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 17th November 2024

468

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the first time using Baltic Travel Co and I am so pleased with the service they provided. Inga booked the whole experience from start to finish. We were very pleased with the final booking. Nothing was too much trouble when we needed to shuffle things about, the expertise was excellent. We had five days in total which were filled with activities. Although we had delays both ends and problems getting home due to weather. Inga was fully on hand to help and assist us. She made sure we had the fullabout, the expertise was excellent. we naa rive days in total which were Tea with activities. Although we had delays both ends and problems getting home due to weather, Inga was fully on hand to help and assist us. She made sure we had the full information needed to navigate the issues. I would certainly recommend the team at Baltic travel, Inga especially has been excellent throughout our whole holiday experience.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 16th January 2024

Helpful Report

Posted 10 months ago

“Don’t normally write reviews but just to say everything went smoothly from beginning to end. An extraordinarily efficient agent to deal with. Holiday was exactly as described. Wonderful.”

Helpful Report

Posted 10 months ago

“I can't recommend Daina at Baltic Travel Company enough for her recommendations and help in organising our trip and extra activities for our trip to Tromso, Norway. Fabulous service from the organising stages of our trip through to the communication/help we received whilst away.... 100% recommend Baltic Travel!”

Helpful Report

Posted 10 months ago

“From my very first enquiry Daina has been my point of contact. The service we have received has been first class. All my queries and endless questions have been answered with patience and understanding and the holiday itself was planned down to the very last detail. Can’t fault it - 10/10”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 11th January 2024

Helpful Report

Posted 10 months ago

“We had the most magical holiday in Iceland thanks to Baltic Travel. We flew into a thickly covered snowy Iceland, which much to the locals' surprise, stayed for the whole duration of our holiday and it snowed on top of the thick covering that was already there! Not a drop of rain in sight! It was so beautiful and Christmassy. We were incredibly lucky! We wanted to thank Baltic Travel for all of their seamless organisation, which worked very well. Our Reykjavik Excursions tour guides for the day, were all charming and professional, with a mountain of knowledge to share with us all. The Northern Lights trip was cancelled due to cloud cover on the night we were meant to go but easily re-booked for the following night. The Blue Lagoon being closed, actually worked out really well for us, as it gave us some magical downtime, to walk through the highlights of Reykjavik and enjoy it in daylight hours. We would not have been able to see the harbour view from our hotel and all the beautiful highlights of the city, had we been on the Blue Lagoon trip. Having said that, I am sure that the Blue Lagoon would have had stunning scenery as well. Laura at Baltic Travel was exceptionally quick and thorough in letting us know of the Blue Lagoon closure and offered us a fabulous alternative, which she swiftly and efficiently booked for us and instantly sent us the voucher paperwork via email. Hvammsvik Hot Springs (the alternative) was booked for the evening and was great fun and by the photo's that we saw of it, had equally stunning scenery but of course, we couldn't see it. It gets dark in Iceland around 3.30 ish in the afternoon in late December! But on such a short break and at that time of year, you can't have everything! What we did have and see though, was beautiful and magical. I would even suggest that maybe Baltic Travel offer the free day exploring and evening Hvammsvik excursion as an alternative option to the Blue Lagoon. I think a lot of people would enjoy being able to explore Reykjavik in daylight to see the gaily coloured original houses, beautiful harbour, the gorgeous old part of Reykjavik, fabulous churches and churchyards, picturesque frozen over city lake, enormous array of wonderful restaurants with fabulous quality food and of course the abundance of twinkling Christmas lights, absolutely everywhere! The Icelandic people certainly know how to do Christmas! We have seen glaciers, hot springs, geysers, waterfalls, black beaches.....the list is endless. We thank you once again Laura and Baltic Travel for a once in a lifetime holiday that we will never forget.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 4th January 2024

Helpful Report

Posted 10 months ago

“We asked the Baltic Travel Company to put together a holiday in Finland and Estonia based on a few key elements and dates; they made many additional suggestions and recommendations, from modes of transport to destinations and hotels, all of which we gladly adopted. The arrangements they made were impeccable; there was no problem or hitch at any point in our long and complicated itinerary. The paperwork was immaculate and comprehensive, giving us everything we needed to catch the right planes, ferries, waterbuses, trams, buses, and trains. The few minor queries that came up whilst we were away were answered swiftly and authoritatively. We had a wonderful holiday, free of cares, secure in the knowledge that we were in the hands of experts.”

Helpful Report

Posted 10 months ago

“My daughter and I had a fantastic trip to Iceland. Reykjavík is a lovely city to visit with so much to do and see. We did 2 trips- Golden Circle and South Iceland. Both of these had extremely informative guides and were very slickly operated. Daina and her team organised everything for us superbly, as well as making last minute alterations to our itinerary due to the volcanic eruption. We didn't manage to go to the Blue Lagoon due to its closure but instead spent a morning at the Sky Lagoon- what a fantastic experience. I would highly recommend visiting Iceland and using Baltic Travel to organise your visit. Thank you everyone for a great holiday.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 24th December 2023

Helpful Report

Posted 10 months ago

“Had a wonderful holiday in Lapland all facilitated by the Baltic Travel Company who were helpful, efficient, responsive and lovely to deal with throughout.”

Helpful Report

Posted 11 months ago

“My experience with Baltic Travel Company and liaising with Daina during the booking of our trip to Iceland (a surprise birthday present for my partner), throughout our stay and on our journey home. Daina was so helpful with booking our transfer flights, and assisting with modifying our itinerary so it suited us perfectly. We had an extra day in Reykjavik as a result of airport strikes and Daina was able to assist and support us whilst we were there, as well as helping with receiving our invoice from the hotel so we could claim this back from BA. The holiday itself was so memorable and Iceland is a beautiful country to visit. The landscape is breathtaking and unlike anywhere else I've been to, all of the tours that we had pre-planned were so well orchestrated and hassle-free meaning that we were able to enjoy the sights of the Golden Circle, the South Coast and the Northern Lights (once we eventually had good enough weather to see them!). The city of Reykjavik was decorated beautifully for Christmas and the city itself was amazing to walk through. We also had a trip to the Sky Lagoon which was a brilliant place to relax between our excursions. Overall, myself and my partner had the most wonderful time and made some amazing memories. We are both NHS workers so trying to get annual leave for both of us is nearby impossible so making this time worthwhile has been a blessing. Thank you so much to Daina and Baltic Travel Company - we will be sure to book with you again! :) Nick and Holly x”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 19th December 2023

Helpful Report

Posted 11 months ago

“Our trip to Finland arranged by the Baltic Travel Company was absolutely AMAZING from start to finish - I am so grateful to have found them online. Inga Navickiene was so prompt and efficient to respond to our enquiries and she also made great suggestions for hotels, activities, etc - Inga made the whole experience so easy and seamless. We will definitely use Baltic Travel again if we are traveling to a country that they service as it truly was a 5 star experience. Their customer service is second to none and it was great value for money as well and we have made memories to last a lifetime!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 7th December 2023

Helpful Report

Posted 11 months ago

“Diana, Just thought I'd drop you a line to say a big thank you for organising our trip to Svalbard. Basecamp was a perfect hotel, everything was great for us and thanks for the "Trapper Treat" and wine which went down brilliantly. Jeanette enjoyed her 60th celebrations. We had a fantastic meal at Gruvlageret on our first night after your feedback. Our booked excursions were excellent, dog sledging and I'm pleased we didn't know the details of the Ice Cave before we went, if we had, at least two of our party wouldn't have gone. Pushed a few limits and all survived to tell the tale! The Radisson Blu in Oslo was so convenient for the airport and train. Thanks for organising a brilliant trip for us.”

Helpful Report

Posted 11 months ago

“We've just had a great trip to Norway and can't thank the Baltic Travel Company enough. The itinerary was really well coordinated and each component was an adventure in itself. The communication was great before during and after the trip. Beforehand the travel pack came with all the instructions for the travel logistics and tours - all spot on. While we were away, one excursion was cancelled due to bad weather but Inga got the message to me via the hotel (I didn't have my e-mail available) so there was no confusion. Also very prompt to refund for this cancellation on our return. This was a trip I don't think I could have booked myself given the complicated timetables so without BTC it wouldn't have happened. Thanks to the team - BTW the Northern Lights were spectacular!!”

Helpful Report

Posted 11 months ago

“What a fantastic place Svalbard is - the trip was absolutely amazing. Laura had organised everything perfectly - trips, hotels and flights. It is something we'll remember always - thank you.”

Helpful Report

Posted 1 year ago

“Good, friendly and efficient service and detailed travel agenda. If I travel to any of your destinations I will be in touch.”

Helpful Report

Posted 1 year ago

“I had such a lovely time in Norway and I'm genuinely glad I chose Baltic to help me with my travel plans! I normally self-plan holidays but because it was my first time in a Nordic country, I decided to call in the "experts". All of my experiences scheduled with Baltic, from flight to accommodation to activity, went off without a hitch. The local guides for my "excursions" were a delight and even ran a tour when I was the only participant. I am the type of person who will scrutinize reviews to determine if I'm making the right choice - Baltic made this holiday a breeze and I would 100% book them again. I hope to come back to Norway again and spend a bit more time - 5 days was not enough :)”

Helpful Report

Posted 1 year ago

“I cannot recommend Baltic Travel Company enough! I have already passed their details on to a few friends because of how brilliant they were. When I first enquired about a booking, their responses were always fast. Inga provided such detailed information and options (such as a choice of hotel). I love that the holiday options were each given a full agenda and breakdown of each days activities. This felt so organised, even before we went on our trip, and certainly was whilst we were there. Every trip and transfer was organised and all relevant paperwork sent which made it so easy. Even an illustration of directions to the hotel was provided which gave me peace of mind when travelling to somewhere I hadn’t been before. Unfortunately one of the excursions planned for us had been cancelled by the operator, but Daina contacted us straight away (even before we got on the plane to go to Iceland) and made us aware. But on top of that, she offered us an alternative and organised the new booking for us, as well as a refund for the difference. The communication and organisation from start to finish was absolutely brilliant and I will definitely be booking with them again in the future!”

Helpful Report

Posted 1 year ago

“A professional and well organised company. The trip we booked went as per plan with no issues in flights, travel or hotel accommodation. Customer service was excellent. Email communication was great from the start and any questions asked before and during our trip were answered promptly. I am very satisfied with the service we received and intend to use Baltic travel again in the future, I highly recommend. Thank you to the Baltic Travel team.”

Helpful Report

Posted 1 year ago

“The basic 10 days tour of 'Taste the Baltics' was great to get a taste of the cities and countryside. The 3 extra days in Helsinki and the transfer to Tallinn were very well organised. Thank you Laura”

Helpful Report

Posted 1 year ago

“Very well organised - everything was punctual, and all the best places were chosen for us to see.”

Helpful Report

Posted 1 year ago

“Baltic Travel were excellent in arranging my 4 day tour of Iceland, choosing exactly the right experiences for my first visit. I had a wonderful time which was helped by having their back up and contact during my time there.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 13th September 2023

Helpful Report

Posted 1 year ago

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd is rated 4.9 based on 681 reviews