Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd Reviews

Name: Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd
Address: 2nd floor Nucleus House 2 Lower Mortlake Road, Richmond, London
Rating: 4.94

4.9 Rating 729 Reviews

100 %

of reviewers recommend Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd

Company Reviews

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4.9

Based on 729 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd:

Expert local knowledge for a Great Holiday in the Nordic Region, Scandinavia, The Baltic Region, Poland, Slovakia, Russia and more.
We know the territory – you’ll experience the difference.
When your holiday is created by experts who know the country inside out, your journey’s off to a flying start.

At Baltic Travel Company, we pride ourselves on our intimate knowledge of the Nordics ( Scandinavia incl. Finland, Iceland and Greenland ), the Baltic States, Poland, Slovakia, Russia and more. By combining our first-hand knowledge of your destination, and our extensive experience of the UK and global travel industry, we’re able to tailor-make the perfect holiday for you – whatever your interests, budget and location.

Visit Website

Phone:

02082332875

Email:

info@baltictravelcompany.com

Location:

2nd floor Nucleus House 2 Lower Mortlake Road, Richmond
London
TW9 2JA

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 29th March 2025

Christine J

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 27th March 2025

Wendy G

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 26th March 2025

Natalie M

566

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I would just like to thank Daina at Baltic travel company for another excellent city break this time to Stockholm. The booking experience was again excellent with flights hotel & train tickets all booked by Daina & always with good communication via e.mail & phone . Looking forward to traveling with Baltic travel company again.”

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Posted 6 years ago

“I received great help from Daina. She responded immediately to all my queries. Erna too was great when Daina was away.”

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Posted 6 years ago

Thanks for your review. Daina is pretty special and it is always good when our clients agree. Thanks again David Owen Chair Baltic Travel Company 07976 723276 davidgwynnowen@baltictravelcompany.com

Posted 6 years ago

“My family and i have just returned from a short trip to Moscow, which was organised by Julija at Baltic Travel. It was a fabulous trip & everything organised by Baltic Travel was perfect. Baltic travel tailored the entire trip to our needs regarding airport preferences, transfers, booking day excursions & ballet tickets. Right from the start Julija advised us & guided us through the visa application process & answered all the many questions which we had, promptly & efficiently. Would highly recommend Baltic Travel to others.”

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Posted 6 years ago

Dear Melissa, Many thanks for your review. How wonderful that you had 'a fabulous trip'. All our people work hard to ensure that a client's individual preferences are satisfied and it is heartening to hear when they succeed. Thanks again David Owen Chair Baltic Travel Company 07976 723276 davidgwynnowen@baltictravelcompany.com

Posted 6 years ago

“The Fosshotel Raudara was great, the staff were lovely. Grayline busses were fantastic. The shuttle busses are a really good idea and the coaches were clean and kept at a nice temperature, not too hot but not too cold. The guides were informative and each one told different local stories depending on the trips taken. I would also like to Mike and Daina for all the help before I went away, from checking regarding the use of cash in Iceland to emailing me my tickets and boarding passes. I loved it so much that I will be making a return visit but this time with a better camera to photograph the Northern lights. I have already recommended your company to a couple of people and would not hesitate to recommend it to everyone else. Thank you again for an amazing trip.”

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Posted 6 years ago

What a great review - many thanks. Good that Michael and Daina were able to help and you probably also benefitted from Erna's in-depth knowledge of her native country. We look forward to helping you on your next trip and remember to take advantage of your loyalty discount. Regards David Owen Chair Baltic Travel

Posted 6 years ago

“• The standard of accommodation was good – particularly in Riga. • We enjoyed the New Year’s Eve Gala night • The city walking tours were very good and the local guides in each city were outstanding and passionate about their cities.”

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Posted 7 years ago

“Very fast correspondence.”

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Posted 7 years ago

“I loved working with Lena to find me the perfect trip. Sadly I didn't see the northern lights whilst i was in Norway but i still had an amazing time! Would recommend Tromsø , Norway for anyone who wants to have an arctic adventure.”

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Posted 7 years ago

“Good communication and holiday. The hotel is very good and in an excellent location for sightseeing and pick up points for tours. I think it is useful to keep the northern lights chase at day 2 due to the unpredictability of the weather, you may have to reschedule the next day (I was unlucky and there was a storm on day 3 when I had a day and evening tour booked, both were cancelled). It is definitely necessary to keep an evening/day free later in the trip for rescheduled events. In hindsight, I would have booked a northern lights chase day 2 and 3. Or extended the trip to one more day, because on day 1, I got to my hotel at 9pm and couldn't schedule any evening events that day. Other than that, it was a very good trip.”

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Posted 7 years ago

“Finland was everything we expected, beautiful Autumn colours, friendly people,easy driving and great hotels”

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Posted 7 years ago

“Friendly willing service but careless at times with booking errors, wrong information, incorrect itineraries and general lack of attention to detail. We had to check dates, timings and bookings on almost every communication to iron out errors.”

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Posted 7 years ago

Dear Anonymous, It is difficult to respond without knowing the details of your booking, but we apologise if you found our service to be anything less than perfect. If you email me your concerns, I promise to investigate and respond. Yours faithfully David Owen Chair Baltic Travel Company davidgwynnowen@baltictravelcompany.com

Posted 7 years ago

“Everything was booked for us in a timely manner, and all arrangements ran smoothly.”

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Posted 7 years ago

“I loved the whole experience.”

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Posted 7 years ago

“Detailed arrangements for independent travel. All accommodation, flights, ferries and airport transfers included and suggestions as to what to do while away as well as moving around the countries we were visiting”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 4 star review on 9th July 2017

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Posted 7 years ago

“The trip was amazing, we saw the northern lights and so much more. The guide was knowledgeable and helpful. Only one improvement point the first hotel was closed and it was directed to stay in the hotel next door, but we didn't know this until we got there.”

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Posted 8 years ago

“Great personal service from Lena”

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Posted 8 years ago

“Booking was easy, and Inga was informative and helpful throughout. Documentation arrived when expected. We were able to add whale-watching to our tour with no difficulty. We had a wonderful time. The tour itself was generally well-paced and really informative. Our courier, Vally, was very knowledgeable and good at conveying her love of Iceland. We loved her singing Icelandic songs to us! The places we visited were varied and very, very beautiful. I'm interested in History, so I was glad to hear about key events and how the volcanic activity over the centuries has shaped the Icelandic way of life. Overall the hotels were excellent and so was the food.”

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Posted 8 years ago

“I was extremely grateful to Daina who helped us when I was rushed to hospital at Heathrow immediately prior to boarding to Norway. she enabled us to catch a plane next morning and so not to lose our holiday The arrangements all turned out to be fine with actual voyage excellent”

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Posted 8 years ago

“We have just returned from "Winter Wonderland - multi activity holiday" in Finland and had a fantastic time. The hotel staff looked after us really well & the birthday cake for my husband was not forgotten. The activities were really enjoyable, the highlight for us both being the husky safari. The cross country skiing was timetabled for the second morning which gave us the opportunity to do more of it as the week progressed. The food in the hotel on the first three nights was really good and the buffet on the next three was good, the difference being that due to it being a buffet, some of the food was warm rather than hot. The staff even went to the trouble of making us sandwiches on the morning of our departure as we were going to miss breakfast. The hotel was clean and very comfortable, the perfect base for our activity holiday. Everything was seamlessly organised from star to finish with no delays or hiccups along the way. Thanks again for your help in organising a very enjoyable holiday Annette McGuirk”

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Posted 9 years ago

“Hi, we had a great holiday but there were a couple of issues. Flights and timings for outward and return travel all worked exactly as advertised with no problems, really happy. The hotel in Tromso, the Scandic Grand, was very ordinary, that didn't really bother us as we were out a lot, but the room was tiny with a very limited amount of facilities. Also they wanted be to pay for the accommodation at first, being adamant that you, Baltic Travel had stated, "Guest to Pay" This was, however sorted out quickly after I phoned you - Thank You The Dog Sledding excursion was just superb. Very professional and great fun and great value for money. We thoroughly enjoyed the Ferry transit from Tromso to Svolvaer. In future I would recommend that you advise passengers to book taxis to meet passengers off the ferry at Svolvaer in advance as there were no taxis available when we arrived and we had a bit of a drama getting one. Svinoyer Rorbruer was superb, excellent accommodation, great atmosphere, great food, loved it. The two excursions were chalk and cheese. Both organized by Lofoten Lights, a very small Italian husband and wife team. On the day long excursion, as they were busy, they subcontracted the job to a local man, Odd-Petter Tanke Jensen, who was not part of their company, but whom they use often and whose work is advertised on their web site. That was OK, though, because he was a true professional guide and because he gave us a real day to remember. A photographer and local expert we visited all the places we were supposed to on the itinerary and many more. As an amateur photographer myself we were able to find locations and get advice on a one to one basis that we couldn't have dreamed of. An outstanding tour. The second excursion, however, was an evening tour or "Northern lights Safari". After hearing at length the previous day from our day tour guide, what he did for his Northern lights safaris, his knowledge of the best places etc, we were disappointed with the service from Lofoten lights. The Italian gentleman, Maurizzio the company owner, was very pleasant and good company and rather embarrassed that his car had frozen up and we couldn't open any of the doors. He had to leave us to go and get them fixed at a local garage before we could start the tour. He then took us to an, admittedly great, location where we were privileged to see the lights for a short time, however, I had to prompt him to take us elsewhere when the cloud came in over the harbor and he relocated to another lovely spot just North of Svolvaer, but even I could see it wasn't a great location for seeing the Aurora. We never got to the North coast at all during this evening. I understood that we should have gone to the Polar light Centre near Laukvik during this tour, but we only stayed very close to Svolvaer. Also we were not offered warm drinks during the tour as advertised. So overall we had a fantastic holiday and the small issues above are only offered so that you can improve things even further, they did not spoil our trip at all and thank you for organizing it for us.”

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Posted 9 years ago

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd is rated 4.9 based on 729 reviews