Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd Reviews

Name: Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd
Address: 2nd floor Nucleus House 2 Lower Mortlake Road, Richmond, London
Rating: 4.93

4.9 Rating 709 Reviews

100 %

of reviewers recommend Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd

Company Reviews

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4.9

Based on 709 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd:

Expert local knowledge for a Great Holiday in the Nordic Region, Scandinavia, The Baltic Region, Poland, Slovakia, Russia and more.
We know the territory – you’ll experience the difference.
When your holiday is created by experts who know the country inside out, your journey’s off to a flying start.

At Baltic Travel Company, we pride ourselves on our intimate knowledge of the Nordics ( Scandinavia incl. Finland, Iceland and Greenland ), the Baltic States, Poland, Slovakia, Russia and more. By combining our first-hand knowledge of your destination, and our extensive experience of the UK and global travel industry, we’re able to tailor-make the perfect holiday for you – whatever your interests, budget and location.

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Phone:

02082332875

Email:

info@baltictravelcompany.com

Location:

2nd floor Nucleus House 2 Lower Mortlake Road, Richmond
London
TW9 2JA

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 28th January 2025

Alan C

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 27th January 2025

Denise M

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 24th January 2025

Andy S

517

Anonymous

Anonymous // 01/01/2019

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“A great trip to Kirkenes and the snow hotel. The travel arrangements went smoothly. The Thon hotel was a great base and the evening meal on our first night was fantastic. We didn't get a sea view, but we spent little time in the room and the public areas of the hotel more than compensated. The activities were a true experience, the best for us was the King Crab safari, although the description about being taken by local fisherman to cut the ice, fish and return to their house contained a lot of poetic license! The crabs were delicious. We did the 5 hour husky ride and 4 hour snow mobile trip. They were fun, but some may wish to try the shorter 2 hour activies. 5 hours in the bottom of a sled is quite a long time! The snow hotel was interesting! We weren't cold but neither of us slept much, trussed up in thermal underwear, hats, balaclavas and sleeping bags. We've done it, and it is ticked off our list now! However we did see the Northern Lights which for us was the real highlight of the trip.”

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Posted 8 years ago

“Baltic staff (specifically in our case Daina) went the extra mile to get the excursion tours to meet our requirements. The service was personal, prompt, thoughtful and helpful. When we had issues on the actual holiday due to weather I was able to talk immediately to the Daina who had organised our trip and put some alternate arrangements in place - all with as simple call and email. Thanks we had a great time.”

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Posted 8 years ago

“All went well until we checked into the hotel. We had asked for one double and one twin room and adjacent to each other for our family and grand children. Only double rooms were available and then not so close. We eventually sorted this out. Our twin was fine but had to be changed from the double we hadn't asked for. The breakfasts at the hotel were superb and the rooms comfortable. The trip to see the Northern Lights was a super experience and the large tent with the fire inside was particularly appreciated as there was a lot of waiting around for things to happen. The kids went off sledging. The lights appeared, on and off, for a couple of hours. Not quite like those advertising posters but pretty good all the same. The dog sledding was definitely something else. And huge fun. Quite physical. Fortunately the snow was quite soft so being tipped off the sled by my driver was no major hardship (she will remain nameless). My grand daughter and I had some unusual dietary requirements and these were well met by the hotel and Northern Light and Huskie expeditions. Good trip and great fun.”

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Posted 8 years ago

“Hi, we had a great holiday but there were a couple of issues. Flights and timings for outward and return travel all worked exactly as advertised with no problems, really happy. The hotel in Tromso, the Scandic Grand, was very ordinary, that didn't really bother us as we were out a lot, but the room was tiny with a very limited amount of facilities. Also they wanted be to pay for the accommodation at first, being adamant that you, Baltic Travel had stated, "Guest to Pay" This was, however sorted out quickly after I phoned you - Thank You The Dog Sledding excursion was just superb. Very professional and great fun and great value for money. We thoroughly enjoyed the Ferry transit from Tromso to Svolvaer. In future I would recommend that you advise passengers to book taxis to meet passengers off the ferry at Svolvaer in advance as there were no taxis available when we arrived and we had a bit of a drama getting one. Svinoyer Rorbruer was superb, excellent accommodation, great atmosphere, great food, loved it. The two excursions were chalk and cheese. Both organized by Lofoten Lights, a very small Italian husband and wife team. On the day long excursion, as they were busy, they subcontracted the job to a local man, Odd-Petter Tanke Jensen, who was not part of their company, but whom they use often and whose work is advertised on their web site. That was OK, though, because he was a true professional guide and because he gave us a real day to remember. A photographer and local expert we visited all the places we were supposed to on the itinerary and many more. As an amateur photographer myself we were able to find locations and get advice on a one to one basis that we couldn't have dreamed of. An outstanding tour. The second excursion, however, was an evening tour or "Northern lights Safari". After hearing at length the previous day from our day tour guide, what he did for his Northern lights safaris, his knowledge of the best places etc, we were disappointed with the service from Lofoten lights. The Italian gentleman, Maurizzio the company owner, was very pleasant and good company and rather embarrassed that his car had frozen up and we couldn't open any of the doors. He had to leave us to go and get them fixed at a local garage before we could start the tour. He then took us to an, admittedly great, location where we were privileged to see the lights for a short time, however, I had to prompt him to take us elsewhere when the cloud came in over the harbor and he relocated to another lovely spot just North of Svolvaer, but even I could see it wasn't a great location for seeing the Aurora. We never got to the North coast at all during this evening. I understood that we should have gone to the Polar light Centre near Laukvik during this tour, but we only stayed very close to Svolvaer. Also we were not offered warm drinks during the tour as advertised. So overall we had a fantastic holiday and the small issues above are only offered so that you can improve things even further, they did not spoil our trip at all and thank you for organizing it for us.”

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Posted 8 years ago

“Having trawled the Internet for a short break to see the northern lights we found that this one offered the most interesting itinerary. They're not the cheapest Baltic Travel were efficient, helpful and a pleasure to deal with. The guide was incredibly enthusiastic and dedicated to our party. The holiday was everything it promised to be. Highly recommended!”

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Posted 8 years ago

“Fantastic! Fantastic! Cannot fault anything,as a person who does a lot of mystery shopping for various companies I have high expectations , and this trip was first class in every way,from start to finish wonderful, I shall be planning another trip with you in the near future, A big thanks for making our Xmas break so wonderful!x”

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Posted 8 years ago

“Our four day stay in Tromso seemed longer - for good reasons. The hotel in Tromso was well placed and comfortable and Baltic - without being asked - had arranged for us to be given a room with a nice view. In fact it was marvellous! The agents used for excursions were professional, friendly and well organised. Overall a great trip arranged with a personal touch.”

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Posted 8 years ago

“I would definitely recommend Baltic Travel, and would definitely use the company again. I went to Iceland with a friend, everything was booked for us and we had vouchers for all our trips. The order of the trips was excellent. I've been to Iceland before and know how much it can cost. The cost of this trip was excellent, especially when you consider the content. We were also very happy with the hotel, and also with the information we were given.”

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Posted 8 years ago

“I recently returned from an amazing trip to Iceland. We had a wonderful time and were impressed by the standard of hotels over previous trips. Much thanks to Lena who's organisation of the tour was amazing. It was a tiring week but we got to see so much and the Northern Lights put on amazing show. Thanks once again”

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Posted 8 years ago

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd is rated 4.9 based on 709 reviews