Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd Reviews

Name: Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd
Address: 2nd floor Nucleus House 2 Lower Mortlake Road, Richmond, London
Rating: 4.94

4.9 Rating 732 Reviews

100 %

of reviewers recommend Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd

Company Reviews

Metrics

Info

4.9

Based on 732 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd:

Expert local knowledge for a Great Holiday in the Nordic Region, Scandinavia, The Baltic Region, Poland, Slovakia, Russia and more.
We know the territory – you’ll experience the difference.
When your holiday is created by experts who know the country inside out, your journey’s off to a flying start.

At Baltic Travel Company, we pride ourselves on our intimate knowledge of the Nordics ( Scandinavia incl. Finland, Iceland and Greenland ), the Baltic States, Poland, Slovakia, Russia and more. By combining our first-hand knowledge of your destination, and our extensive experience of the UK and global travel industry, we’re able to tailor-make the perfect holiday for you – whatever your interests, budget and location.

Visit Website

Phone:

02082332875

Email:

info@baltictravelcompany.com

Location:

2nd floor Nucleus House 2 Lower Mortlake Road, Richmond
London
TW9 2JA

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 29th March 2025

Christine J

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 27th March 2025

Wendy G

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 26th March 2025

Natalie M

566

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company that organised an amazing holiday for myself. Only back from my holiday and I'm already booking another one with them.”

Helpful Report

Posted 6 years ago

“Excellent service from Michael for our mini break to Norway.All my questions responded to promptly and professionally. Everything went as planned with no problems. Hotel in Bergen was amazing and in perfect location. Would definitely book with Baltic Travel again. Thank you for all your help.”

Helpful Report

Posted 6 years ago

“Fantastic help from Inga with our visa. our trip to St.Petersburg was faultless. Our transfers were exactly as planned and without any hic cups. Hotel good, staff friendly and reception staff helpful. Restaurants on site very good. Metro close by which is cheap. One price fares, just buy tokens and off you go.”

Helpful Report

Posted 6 years ago

“I'm really impressed with the service. The Travel consultant Michael was very knowledgeable and answered all my questions promptly, putting my mind at easy and go on my first Holiday by myself. The Tour guides were fantastic, always making sure you are getting on the right buses and waiting for you, if you are a little late. Thank you for a great time.”

Helpful Report

Posted 6 years ago

“A fantastic holiday. All of the arrangements worked like clockwork and we had a brilliant time. All of the tours were great and included everything we wanted to see. We will definately be booking another holiday!”

Helpful Report

Posted 6 years ago

“Excellent tour. We were very pleasantly amazed at how good Moscow is. We were taken aback by the beauty of Red Square, the Opera House, the University and so on ---. The tour itself was very well organised and managed. Irina was one of the best tourist guides we have come across. Teddy was not too far behind. All in all – a wonderful experience. Thanks for your help in getting us there,”

Helpful Report

Posted 6 years ago

“We have enjoyed several holidays arranged by Daina and all have been absolutely excellent. Whether staying at the superb Tree Hotel in Sweden (we opted for the Mirror Cube which was wonderful, giving us extensive views of the snowy forests) or, earlier in the year, enjoying the summer festivals in Latvia, both were brilliant holidays and have given us memories that will always stay with us. Everything was well arranged and well thought through and with Daina giving us some excellent recommendations.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 10th November 2018

Helpful Report

Posted 6 years ago

“Inga at Baltic Travel arranged a fantastic holiday in North Norway for us, including Tromso and the Lafoten Islands. We saw the northern lights on our night tour of the islands with a super guide arranged by the company.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 9th November 2018

Helpful Report

Posted 6 years ago

“Excellent service, very helpful, even helped a great deal with our visa applications, always quick,friendly and courteous replies, the holiday was excellent and was everything we were told it would include. The tour guides were excellent, prompt, helpful, very approachable and very knowledgeable, they even advised on best places to eat on various budgets. We would happily book with Baltic Travel again.”

Helpful Report

Posted 6 years ago

“The company provided exactly the options we wanted and Inga thoughtfully arranged a sparkling wine upon our arrival in Norway to celebrate my husband’s 60 th birthday.”

Helpful Report

Posted 6 years ago

“From my initial enquiry about a holiday to Tromso and a Northern Lights trip to eventually booking a holiday, everything was handled quickly & efficiently by Daina. She arranged the flights, hotel, taxi transfer to & from Tromso airport and the Northern Lights trip. All paperwork / tickets were delivered in plenty of time. Everything went without a hitch. The Northern Lights are a spectacular natural sight that you have to see for yourself - photos are good, but the real thing is so much better! I thoroughly recommend Baltic Travel Company.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 22nd October 2018

Helpful Report

Posted 6 years ago

“We had very specific holiday requirements (scenic and good for photography, enough to keep us busy, in Scandinavia, but also pregnancy friendly!) and Baltic Travel was the only travel company able to put together a suitable itinerary. Daina was very enthusiastic and helpful, and made sure any hiccups / issues were preemptively dealt with. Highly recommend.”

Helpful Report

Posted 6 years ago

“We enjoyd our holiday in the Faroe Islands that Daina organized and the Holiday Home was great! There were actually 4 sets of twin beds so we each had own bedroom which was nice. The walk to town was less than 10 minutes and sometimes Tora Tours dropped us at the SMS mall which was literally next door to the house. Having a kitchen was really nice and there are multiple sofas for relaxing and a beautiful back yard. There was only one full bath and one half bath so more than 4-6 people could be difficult for showering. The Tora Tours were very nice. Thanks again for making the arrangements.”

Helpful Report

Posted 6 years ago

“Baltic travel offer excellent service from beginning to end! The Baltic Classic Tour was fantastic, small group and local guides who are able to entertain and inform. This is my second booking with Baltic Travel I would recommend to everyone! Nothing is to much trouble for the staff especially Julija. If you are looking for small groups, informed guides then look no further!”

Helpful Report

Posted 6 years ago

“They made all the arrangements for us and they worked out very well. I asked Daina many questions and she replied quickly and accurately. If I go back to this region I will definately use them again. John Weinstock”

Helpful Report

Posted 6 years ago

“Very well accomodated tour, I gave them the date I want and where I want to go and they gave me an awesome time! I had no problems about anything, all information given to me were all precise. I’m glad I chose this travel company and will definitely recommend it!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 21st September 2018

Helpful Report

Posted 6 years ago

“My husband and I both thoroughly enjoyed our recent Highlights of Poland trip. Baltic Travel were very efficient in responding to emails, meeting our requirements and answering queries. The Vamoos Ap was excellent giving us our full itinerary, travel documents, maps and weather forecast for each destination on the tour. Taxi transfers to and from airports in both Warsaw and Krakow were punctual and comfortable. All the hotels were well situated within easy walking to town centres and restaurants. There is quite a bit of travelling across country but there were sufficient stops at roadside cafes to stretch your legs. I would not hesitate in using Baltic Travel Company again mainly because of the prompt and excellent professional and friendly communication I experienced. Special thanks to Mike Wood our travel consultant who dealt with our booking.”

Helpful Report

Posted 6 years ago

“At the time I decided to visit Russia there was considerable diplomatic tension between the UK and Russian governments so I thought it sensible to get professional help in arranging the trip. I wrote an email listing what I wanted to do – effectively have hotel bed and breakfast and transport to, from, between and within Moscow and Saint Petersburg. I did not want to be part of a tour group but to organise my own itinerary within each city. I sent this email to several travel companies. Some ignored it, some sent back their standard tour package. Baltic actually read my email and sent me a detailed, priced itinerary which covered every item on my list. I was already impressed. I exchanged a few emails and was further impressed to find that each one was rapidly and intelligently dealt with by the same person – Julija. This individual contact of course makes it much easier as there is no need for long explanations each time. I booked and in due course received excellent help with the long and tedious visa application – which, thanks to the accurate paperwork supplied, was granted without any fuss. All the agreed transport worked as expected apart from the Moscow – St. Petersburg high speed train planned which was cancelled by the Russian railways. Julija arranged a revised time and gave me a seat upgrade as recompense for the change. In Russia all went excellently apart from one mistake by the Intourist organisation in St Petersburg which did not supply me with the tickets expected. Here my level of being impressed by Baltic reached new heights. Julija responded immediately by email and eventually by phone [this on a Saturday evening] and all was sorted. The next evening I was astounded to find she had also organised an ‘apology’ present at the hotel and she kept in email touch all weekend. She further organised, though I did not ask for it, a refund of the Hermitage ticket payment I made because of the Intourist error. Both these, relatively minor, changes to my plans were caused by other organisations outside the control of Baltic yet you responded with incredible speed and generosity to both. I am very grateful to you and all your team [especially Julija] for doing such a lot to give me a very interesting and enjoyable trip. Undoubtedly the best travel company with whom I have ever travelled. Keith Parkin Sheffield UK”

Helpful Report

Posted 6 years ago

“Having used Baltic Travel twice for trips to Russia I have found them to not only to be efficient but extremely friendly in their service. I have no hesitation in recommending them.”

Helpful Report

Posted 6 years ago

Thank you for your review and recommendation. We think all our people are 'extremely friendly' and it is encouraging when our clients agree. We look forward to planning your next adventure. Thanks again. David Owen Chair Baltic Travel Company 07976 723276 davidgwynnowen@baltictravelcompany.com

Posted 6 years ago

“Baltic Travel Club organised a wonderful holiday for us in Sweden. I had no knowledge of it and was very indecisive but they were very patient, made excellent suggestions and showed great attention to detail. One of their island suggestions was the highlight of our trip. Thank you to the team!”

Helpful Report

Posted 6 years ago

Thank you for a great review of your Sweden trip. Our team take their time to ensure that you have a wonderful journey. We know our destinations and are always happy to help our clients discover new places. Thanks again. David Owen Chair Baltic Travel Company 07976 723276 davidgwynnowen@baltictravelcompany.com

Posted 6 years ago

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd is rated 4.9 based on 732 reviews