Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd Reviews

Name: Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd
Address: 2nd floor Nucleus House 2 Lower Mortlake Road, Richmond, London
Rating: 4.94

4.9 Rating 731 Reviews

100 %

of reviewers recommend Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd

Company Reviews

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4.9

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd:

Expert local knowledge for a Great Holiday in the Nordic Region, Scandinavia, The Baltic Region, Poland, Slovakia, Russia and more.
We know the territory – you’ll experience the difference.
When your holiday is created by experts who know the country inside out, your journey’s off to a flying start.

At Baltic Travel Company, we pride ourselves on our intimate knowledge of the Nordics ( Scandinavia incl. Finland, Iceland and Greenland ), the Baltic States, Poland, Slovakia, Russia and more. By combining our first-hand knowledge of your destination, and our extensive experience of the UK and global travel industry, we’re able to tailor-make the perfect holiday for you – whatever your interests, budget and location.

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Phone:

02082332875

Email:

info@baltictravelcompany.com

Location:

2nd floor Nucleus House 2 Lower Mortlake Road, Richmond
London
TW9 2JA

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 29th March 2025

Christine J

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 27th March 2025

Wendy G

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 26th March 2025

Natalie M

566

Anonymous

Anonymous // 01/01/2019

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“I cannot praise Baltic Travel enough for swifty responses, excellent organisation and really listening to and accommodating the wishes of the customer. I would not hesitate to recommend them, or use them again myself.”

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Posted 6 years ago

“we would like to thank you and your company for a First class holiday experience. From start to finish, everything ran smoothly. Your up to date information was marvelous. The package you provided was excellent. The paperwork you sent through was faultless. The service by Grayline was fantastic. Thank you for your kind gift of a bottle of champagne at the hotel for my partner's birthday. It was well received. The hotel itself was excellent. Unfortunately we didn't see the Northern Lights, but that is how nature works. Overall we had a lovely time, which was made easy from the preparation you made I would certainly recommend Baltic Travel to anyone . I really can't praise you enough. Kind regards Glyn.”

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Posted 6 years ago

“Our experience with Baltic Travel was absolutely incredible. Outstanding service and very organised when helping us plan our honeymoon. All reservations/ transfers/flights worked like clockwork and the communication with the company was exceptional. Would recommend them to anyone we know that are planning trips and we are looking forward to using their services in future when planning our next journey. 😊”

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Posted 6 years ago

“We travelled as a family of four, with an 11 year old daughter and 9 year old son, to Reykjavik this February. We took a 5 day break and were based at Foss Hotel Reykjavik throughout. Our arrival in Iceland boded well, the airport is clean, modern and spacious. We followed the directions provided to find the transfer coach to the hotel. The company is Grayline but it is not immediately obvious which coach to take, we just needed to approach and enquire. We were dropped off right outside Foss Hotel Reykjavik. The hotel is the largest in the city but does not feel overwhelming busy. Even at breakfast time when you are most aware of the volume of people the buffet and various drinks dispensing stations were always easily accessible, so everything runs smoothly. We had a family room and, as apparently these are only on the second floor, unfortunately we had no view of the harbour. Also conference rooms are above, so late at night, around 11pm, and early in the morning I could hear tables and chairs being moved around as the room was reconfigured. The noise is not terrible, and in fact I think I was the only one of our family to be aware of it. We had dinner in the hotel one night, this is again buffet style, but the chef does also cook fresh dishes while you watch, I had some delicious cod. The meat also also very good. We, and particularly my son, were delighted to meet the chef, a genuine Iceland strong man! The buffet is very plentiful and varied to cater for all nationalities. We also ate in the bar restaurant below reception one night and the food was delicious. Another real highlight of the hotel were the fabulous lighting fixtures, obviously a lot of thought and expense had gone into selecting these. Reykjavik itself is a lovely city to easily explore on foot, the centre itself is very small and charming. We also enjoyed the Volcano House and Icelandic fish and chips at the end of the harbour. Nearby to this was the wonderful Harpa building which is an architectural wonder and we revisited it at least 4 times during our short stay! Turning to the tours which we took during our stay, I would say that the pick up point is in fact just outside the hotel, at a bus stop only around 30 metres away (bus stop 12), and not as directed on the instructions provided with our documents (I think that was around 3 minutes away and may have been bus stop 4). Once we had realised that all pick ups were very smooth. Usually you are picked up at the hotel, taken to the central bus depot and transferred from there to a larger, comfortable coach for the day tour. We took the Golden Circle tour, all the stops that day were well managed and though we would have liked more time at each obviously there is lots to pack in on the day so I understand the time constraints. The only disappointment that day, mainly for the children, was that there was no stop at the Icelandic Horse Park which had been mentioned on the website for this tour. We then took the Northern Lights tour in the evening, after dinner, we were taken to a seaside stop, right by a lighthouse, possibly surprising, given the light given out, there was a cafe which stayed open right up until the departure of coaches at around 11.45. We did not see the lights, but certainly had not been expecting to in any case. The next day’s tour was the South Coast and Waterfalls, there was a lot to see during this tour but we were very disappointed by the very short amount of time given to see Skogafoss waterfall, this is truly spectacular and 25 minutes was way to short to experience it fully. On the way we had a terribly long ‘comfort’ break at a shop and toilets at which a large amount of other coaches had also stopped. The large shop was solid with people queuing for the toilets. An alternative stop would have been far better. It would have helped if the toilets on the various coaches had been in service, they never were. The time given at stops during the remainder of the day was fine however. On our final day we went to the Blue Lagoon, although it does appear in the changing rooms that it may be worryingly busy in the water, in fact it isn’t. The size of the pools is surprisingly large, with many areas to explore and it is easy to find tranquility to fully enjoy the experience. We spent 4 hours in the water and enjoyed the bar and complementary face mask! The children particularly loved this part of the holiday and it is quite magical. It is very easy to take a bus back to Reykjavik whenever you feel like leaving, they are regular and not busy. To conclude, we had an amazing holiday, seeing one geological marvel after another, the people were very friendly and had a dry humour and easy manner. We would definitely like to go back to Iceland and will be using Baltic Travel again for this and the next trip we plan, to Norway.”

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Posted 6 years ago

“My holiday in Iceland was fantastic, thank you Baltic Travel. Iceland is lovely, it has some amazing scenery and everyone is really nice and they speak brilliant English ! All of the arrangements you made ran very well. The hotel was good, clean and warm, the staff friendly and helpful, and I was impressed with Grayline travel, all tours ran on time and the tour guides were knowledgable and interesting to listen to. The only disappointing thing was the non show of the Northern Lights. Grayline did their best to find them for us, but to no avail. But I realise that as it’s a natural phenomenon sighting them can never be guaranteed, so no complaints ! Thanks very much for arranging the holiday for me, I would happily recommend you and Baltic Travel to anyone thinking of undertaking a similar trip. Pauline”

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Posted 6 years ago

“We have recently returned from Poland having booked the “City and Snow” holiday with Baltic Travel. I can honestly say Baltic Travel were exceptional right from the start of our enquiry. Very helpful and eager to please, sourcing additional activities for us whilst in Zakopane – dog sledding, snow shoe walking, cross country skiing and a Kulig ride. The whole holiday was well organised, with great communication throughout. We were given our itinerary beforehand and everything happened/people arrived when they should have but if there had been a problem, we had the details of who to contact, which is important when you are in a different country and don't speak the language. The combination of City and Snow was a good in both contrast and time spent at each location; Krakow is a lovely city, easy to get around and steeped in history. We opted for the optional tours of the Salt Mine, city tour and Auschwitz-Birkenau, these were all well organised and tour guides very informative. Then on to Zakopane for some fun the snow and mountains. Zakopane has so much to offer, a fantastic family winter activity destination. There were so many different things to do in and around Zakopane, as well as our planned activities, there were walks in the woods, snow maze, funicular railway and a whole host of things we didn't get round to doing. The additional activities Baltic Travel booked for us were with BazaTatry, they were fantastic, a truly personal service, very friendly and extremely helpful. We feel like we have had a VIP trip! We would most definitely recommend Baltic Travel and booking the additional trips/activities - we look forward to booking our next holiday with them!”

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Posted 6 years ago

“We had the best time on our recent trip to Tromsø and Stockholm! I would even go so far as to say it’s the best holiday we’ve ever had. Tromsø was amazing, such a beautiful place, especially when knee deep in snow. The locals were so friendly. The northern lights chase was fantastic. Our host Trine was great and made everyone feel at ease. Even if we hadn’t seen the Northern lights she would have made it a special trip...teaching us about the lights and Norway and it’s history. It was really interesting. She was also great with our sons which was nice especially as they were the only children on the trip. And we did see the northern lights which was the whole reason for the trip so we were beyond happy! The dog sledding trip was great but soooo cold (-25). The staff were great & it was an unbelievable experience. The scenery was breathtaking. Stockholm was also beautiful and dusted with wet snow. Perfect for snowballs, so my boys were very happy. The hotel here was lovely. Both hotel breakfasts were the best we’ve experienced, so much choice and interesting new foods to try. We were also very impressed with The Baltic Travel Company. The itinerary & advice they provided were very helpful indeed. So in summary we had a fantastic once in a lifetime holiday, and would recommend the Baltic Travel Company to anyone considering booking a trip with them.”

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Posted 6 years ago

“Incredible service from start to finish. Really knowledgable, informative and helpful with our questions. Diana who arranged our trip couldn't have done any more for us. We had the most wonderful time, everything was as it was described.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 24th February 2019

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Posted 6 years ago

“We had an excellent holiday. Michael was very efficient in sorting out our tour, and we luckily saw the Aurora. The dog sledging was great fun”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 15th February 2019

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Posted 6 years ago

“I booked an adventure weekend (% days) in Iceland. The staff were very helpful and provided information to my questions when asked. In addition they were quick to sort an issue I had with luggage allowance at the airport and replacement boarding passes were in my hotel room the next day. All in all very pleased with their service.”

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Posted 6 years ago

“We were hoping to plan a once in a lifetime type of vacation experience and knew attempting to do it ourselves didn't seem the way to go. We live in the US and contacted a US travel agent, but received not help. We then contacted Baltic Travel and received an immediate response with the complete information on the trip we desired (a northern Finland Aurora experience with additional days in London). Additional requests for information and some special requests were accommodated immediately and all was booked without any fuss. Baltic Travel made the payment secure and easy as well. Every aspect worked out wonderfully. We had a wonderful adventure. The East Village of Kakslauttanen was perfect for us. Very quaint, a little rustic, and the accommodations were cozy (heated bathroom floor, fluffy comforters, fireplace). The staff went overboard to take care of us. The night we spent in the glass igloo at the West Village provided us with an opportunity to experience the much larger resort. We thoroughly enjoyed all the planned activities: snowmobiling, husky dogsledding and a nighttime reindeer sleigh ride. We got lucky and saw Northern Lights a couple of nights. What a beautiful part of the world. We are so glad we took this trip. We also thoroughly enjoyed London. With the experienced and professional help of Daina at Baltic Travel, we were able enjoy our once in a lifetime experience.”

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Posted 6 years ago

“Amazing holiday, welcoming staff and very helpful when booking your holiday and when your away! Highly recommend the Baltic Travel Company!”

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Posted 6 years ago

“Really enjoyed our recent trip to Iceland, the hotel was lovely and standard of service was very good. All the trips we took through Baltic Travel were of a high standard, got to see quite a bit of what Iceland has to offer, just a shame we didn’t get to see the northern lights, unfortunately it was a very cloudy day and evening, and it was snowing. So we will definitely be making a trip back to this beautiful country in the future. Maybe offer the northern lights tour for 2 nights rather than just one, then at least you have a better chance of seeing them! M.Watts”

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Posted 6 years ago

“Juilia was fantastic! She answered all my questions quickly and provided a really efficient service, ensuring that we got a tailor made holiday that perfectly met our requirements. I would definitely recommend the Baltic Travel Company and will definitely use them again if I go on any Baltic holidays in the future! Thanks so much for the perfect honeymoon!”

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Posted 6 years ago

“I would thoroughly recommend this holiday company. From the moment I made enquiries in order to get the holiday I wanted they were helpful and accommodating. The subsequent holiday we had with them was excellent. All as promised, excellent location, tours and hotel. Our next Baltic adventure will be with you!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 26th January 2019

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Posted 6 years ago

“I recently travelled to Norway, for a Winter wonderland holiday, as organised by Baltic Travel Company. I was so impressed by the efficiency, organisation and communication with the organisers of this holiday package. Travelling on my own, it gave me great peace of mind to find how super organised everything was, all placed in a folder and mailed to me weeks prior, even down to how much a taxi fare might cost. Everything went like clock work, without one hassle, which I greatly appreciated! I was also amazed by the high standard of accommodation and meals included in the package. Never have I seen such beautiful accom or food! Finally, what made booking through this company really worthwhile, was the personal touches, advice and emails that the deputy manager and staff sent me, during the organisation, booking and actual holiday time. I cannot thank Baltic enough and would not hesitate to book through them again :)”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 23rd January 2019

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Posted 6 years ago

“This was the first time I used Baltic Travel Company. I found them online and used their expert opinion on holidays to see the Northern Lights. Michael and the team were beyond fantastic. They were responsive, organized, and had great ideas for my trip. The trip itself was one of the best trips I have ever had. The hotel was in a the center of town and extremely clean. The tours were on time and wonderful. The flights and transportation were easy and everyone was very friendly. I am happy to have found the team at Baltic Travel Company and I will be using them again!”

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Posted 6 years ago

“My husband and I very much appreciate Julija, our agent from Baltic Travel. He is responsive to all our requests and makes good recommendations and advices always. We followed his arrangement and had a great time in Norway travelling on Hurtigruten cruise along the fiord coasts and chasing Northern lights at Tromso in December. The logistics and timing were well-planned and we had good food, comfortable lodging, relaxing sea cruise and wonderful Northern lights at the Artic!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 17th January 2019

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Posted 6 years ago

“My partner and I recently visited Finland (Nellim Wilderness Hotel) for new year with friends and we had an absolute amazing time. We done the Aurora and Winter Wonderland package and can honestly say it was worth every penny! The husky safari was a once in a lifetime experience. The guides on all the activities were fun and very helpful. The three bedroom apartment was perfect and very spacious and we took full advantage of the sauna we had. The food in the hotel was excellent and always plenty to choose from. The hotel staff were always on hand to help with any queries we had. Baltic Travel were excellent from the moment we booked the holiday and our contact (Julija Leliunaite) couldn’t have been more helpful and I can honestly say our trip wouldn’t have happened without her. E-mails were always prompt with any questions we asked and she was always helpful if we needed to call her. We will definitely be using Baltic Travel again with future holidays and have recommended them and Finland to many people since returning. Thank you Baltic Travel and especially Julija”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 16th January 2019

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Posted 6 years ago

“We had a wonderful trip to Finland over the Holidays and had the pleasure of visiting Helsinki and Nellim. The accommodations were very nice and the Nellim resort is definitively a winter wonderland! Julija Leliunaite was great to work with while planning our trip; she was helpful and very knowledgeable. A trip to remember for sure! Many thanks! Way a way to celebrate our birthdays!”

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Posted 6 years ago

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd is rated 4.9 based on 731 reviews