Ballicom Reviews

Name: Ballicom
Address: Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom, Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom, Coventry
Rating: 4.40

4.4 Rating 338 Reviews

85 %

of reviewers recommend Ballicom

Company Reviews

Metrics

Info

4.4

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Ballicom:

Ballicom.co.uk - Supplying UK trade and retail PC's, Laptops, Monitors, Software, Storage and Networks at the Best Prices

Ballicom House, 101 Lockhurst Lane
CV6 5SF Coventry
United Kingdom

02476 703100
sales@ballicom.co.uk

Visit Website

Phone:

0844 5838000

Location:

Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom,
Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom
Coventry
CV6 5SF

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Ballicom 5 star review on 11th November 2019

Daniel M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience. Super fast delivery and well packed. Will definitely keep using this company. Very fast reaction when the items have any problem or order was not fulfilled correctly”

Helpful Report

Hello Chris, Thank you so much for giving us such positive feedback - we truly appreciate it. We are so pleased that you are happy with the service that you have received throughout! Thank you for choosing Ballicom, we hope to be of service again in the future. Warm Regards, Ballicom Team

“Ordered some stuff. It was in stock as promised and delivered next day as promised. Can't ask for any more.”

Helpful Report

Hello Peter, Thank you so much for giving us such positive feedback - we truly appreciate it. We are so pleased that you are happy with the service that you have received throughout! We hope to be of service again in the future. Warm Regards, Ballicom Team

“Excellent services from Dil Sidhu”

Helpful Report

Hello, Thank you so much for giving us such positive feedback - we really appreciate it! We hope to be of service again in the future. Best Wishes, Ballicom Team

“Very fast delivery as described”

Helpful Report

Hello Liam, Thank you so much for giving us such positive feedback - we really appreciate it. We hope to be of service again in the future. Best Wishes, Ballicom Team

“Ballicom always deliver! Great quality, great prices, great team!”

Helpful Report

Hello, Thank you very much for giving us such positive feedback - we truly appreciate it. We are so pleased that you are happy with the service that you have received throughout! We hope to be of service again in the future. Warm Regards, Ballicom Team

“Package was opened, seals removed, but device is ok as far as I can tell”

Helpful Report

Hello Walter, This is Chloe from the marketing department here at Ballicom, I wanted to reach out to you and sincerely apologise for your recent experience with Ballicom - we always strive to provide top-notch service to all of our customers. I have taken a look into the matter at hand and spoken with our Customer Services team. Our Customer Services team have informed me that they have tried to get into contact with you via phone and email to apologise and offer an exchange for a new unit. Regarding the packaging, any order that leaves us is always packaged and sealed to the highest standard. However, certain manufacturers do not include seals on the packaging of their products. We have checked our remaining stock of the product you ordered and have found that this is the case. Once again, I apologise for this and we hope to hear from you soon. Many Thanks, Chloe Ballicom Team

“I placed an order with them for a server and some upgrades. I chose a couple of non compatible parts and Barsha rang me to double check this is what I wanted. I of course wanted the correct parts so she sorted this out for me, quoted me what was left and my next payment was processed quickly. I even got the server as quickly as I selected even after losing a day from my mistake. Great customer service and I will continue to use and recommend.”

Helpful Report

Hello Scott, Thank you so much for giving us such positive feedback - we truly appreciate it. We are so pleased that you are happy with the service that you have received throughout! We hope to be of service again in the future. Warm Regards, Ballicom Team

“Quick delivery”

Helpful Report

Hello Edmond, Thank you so much for giving us such positive feedback - we really appreciate it. We hope to be of service again in the future. Best Wishes, Ballicom Team

“Very friendly and professional contact (Harrison Bond)”

Helpful Report

Hello Björn, Thank you very much for the positive feedback! We hope to be of service again in the future. Warm Wishes, Ballicom Team

“placed an order and the equipment was delivered as confirmed. very excellent customer service and sales. will defiantly use again”

Helpful Report

Hello Dave, Thank you so much for giving us 5 stars - we truly appreciate it. We are so pleased that you are happy with the service that you have received throughout! We hope to be of service again in the future. Warm Regards, Ballicom Team

“You failed to properly address the delivery so that it was delayed and meant that I had to let a customer down. Not impressed”

Helpful Report

Hello Nick, This is Chloe from the Marketing department. I wanted to personally reach out to you. We sincerely apologise for your recent experience with Ballicom as we always strive to provide excellent service in all of our departments. After speaking with our Customer Services team and investigating the matter further, I can confirm that although the order and delivery information was entered correctly from your part, as was the case when it came through onto our order processing system. However, there was some sort of issue within the TNT system that caused the matter in question. As you can appreciate, these sorts of systematic (particularly when its third party) are completely out of our control. I can only apologise to you for this and we will certainly be taking this further with TNT and our dedicated Account Manager as this level of service is unacceptable. It is reviews such as yours that provide our company with the ability to learn from our mishaps in hopes of creating a better customer experience in the future. Thank you and we hope you will grant us the opportunity to improve your image of us. Warm Regards, Chloe Ballicom Team

“Ordered a server cabinet which arrived safe and well to be honest although worth noting delivery with Ballicom includes a surcharge for postcodes that rivals do not. Some of those PA postcodes are in the Glasgow area and have been updated correctly years ago by every mainstream rival. Like going back 20 years with these guys. Anyway, built it as per the simple instructions and at the end, step 4, the glass exploded. So, i was honest and asked if Ballicom can help, but nope, not interested. So, I have spent £85 on nothing, doing nothing wrong, following instructions, but it's my problem. I recommend feedback to the manufacturer that the tempered glass can explode by following the instructions, not that Ballicom care of course. Anyway, first time using, last time using, back to the others for better customer service.”

Helpful Report

Hello Scott, This is Chloe from the Marketing department here at Ballicom. I wanted to reach out to you and sincerely apologise for your recent experience with Ballicom - we always aim to provide a top-notch service to all of our customers. After investigating the matter further, I have spoken with our Customer Services team and I understand that you have been in contact with my colleague Anna. I have been informed that we researched and looked into getting a replacement part for you but unfortunately, these are not sold separately but are supplied as a complete unit only. I understand that Anna contacted you via phone and email to offer you a partial refund for any inconvenience caused and as a goodwill gesture, which I hope will help. We hope to hear from you soon. Once again I apologise for this and rest assured, we will be feeding this back to the manufacturer directly. Thank you and we hope you may grant us the opportunity to improve your image of us. Best Wishes, Chloe Ballicom Team

“Very good service always :)”

Helpful Report

Hello Kelly, Thank you so much for giving us such positive feedback - we really appreciate it. We hope to be of service again in the future. Best Wishes, Ballicom Team

“PLEASE IGNORE ONE STAR REVIEW BELOW I have been unable to edit or change it - following this change I have heard back from Ballicom who with some discounting and exceptional service were able to fulfil a similar order. Am now full of praise and would heartily recommend”

Helpful Report

Hello Mike, Thank you so much for leaving us a positive review - we really appreciate it. Despite your early experiences, we are so pleased that Kishan was able to go the extra mile and resolve the issues in the case for you. So glad that we got there in the end. We hope to be of service again in the future. Best wishes, The Ballicom Team

“Great service”

Helpful Report

Hello Mike, Thank you so much for giving us such positive feedback - we really appreciate it. We hope to be of service again in the future. Best Wishes, Ballicom Team

“Easy purchase process, good price, quick delivery.”

Helpful Report

Hello Edward, Thank you for the positive feedback! We hope to be of service again in the future. Kind Regards, Ballicom Team

“Above and beyond service, excellent delivery.”

Helpful Report

Hello, Thank you for giving us 5 stars - you are amazing! We hope to be of service again in the future. Kind Regards, Ballicom Team

“Prompt and professional service in dealing with a faulty item.”

Helpful Report

Hello Simon, Thank you so much for giving us such positive feedback - we really appreciate it. We hope to be of service again in the future. Best Wishes, Ballicom Team

“Received some headphones which i used ones and had to return to them about 1 week after i got them had to wait nearly a week to get a date for a return pick up , waited in all day but did not come .. after some time i managed to get them back to them stating i would like a refund . that was 3 weeks ago now and have still not been refunded . lucky i always pay paypal so have asked paypal to retrive my money .... will not be using this company again due to the poor service .....”

Helpful Report

Hello, We sincerely apologise for your negative experience with Ballicom. We strive to present top-notch customer service in all departments. It is reviews such as yours that provides our company with the ability to learn from our mistakes in hopes of creating a better customer experience in the future. Thank you and we hope you will grant us the opportunity to improve your image of us. Best Wishes, Ballicom Team

“Item completely as described,fast and well packaged delivery. Will use agin”

Helpful Report

Hello Stephen, Thank you so much for giving us such positive feedback - we really appreciate it. We hope to be of service again in the future. Best Wishes, Ballicom Team

Ballicom is rated 4.4 based on 338 reviews