Ballantynes of Walkerburn Reviews

Name: Ballantynes of Walkerburn
Address: Jubilee Mill Jubilee Road Walkerburn , ,, Peebleshire
Rating: 4.94

4.9 Rating 2,217 Reviews

99 %

of reviewers recommend Ballantynes of Walkerburn

4.9

Based on 2,217 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Ballantynes of Walkerburn 5 star review on 29th June 2025

Andrew

Ballantynes of Walkerburn 5 star review on 31st March 2025

Martin

Harry

Ballantynes of Walkerburn 5 star review on 13th March 2025

Mike

Liz

145

Anonymous

Anonymous // 01/01/2019

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“Superb customer service. I called with a request for glasses that wasn't available direct from the website and the 2 people I spoke to could not have been more helpful. The service of accepting custom files for engraving was also really well handled, with actual people responding as opposed to an automated error handler. To top it off despatch was the day after confirmation of the engraving and delivery was made the next day. 10/10, can not fault the service. I haven't seen the glasses yet as I had them delivered to a friend, but on the basis of the quality of service I am certain they will exceed expectations.”

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Posted 1 year ago

“I have been using Ballantynes for a number of years for all retirement gifts and they always provide a first class service. This is the first time to purchase an engraved bottle and I am delighted with the end result. Highly recommend. Thank you.”

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Posted 1 year ago

“Excellent customer service. Order arrived in lightening speed and packaged well. Top quality items!”

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Posted 1 year ago

“High quality product. Very fast delivery.”

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Posted 1 year ago

“Super fast delivery,expertly crafted. Very happy with my purchase.”

Ballantynes of Walkerburn 5 star review on 5th February 2024

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Posted 1 year ago

“Great service great product fast delivery”

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Posted 1 year ago

“Excellent service, quality and turnaround. Highly recommend”

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Posted 1 year ago

“Fantastic product, comms and super fast delivery.”

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Posted 1 year ago

“Ballantynes website is easy to navigate around and their service has been very quick. The package was delivered within the week and to a high standard (lots of bubble wrap)”

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Posted 1 year ago

“A great Company from Scotland who go the extra mile supporting serving & Ex Military Veterans. Highly recommended.”

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Posted 1 year ago

“Rapid response and delivery of presentation piece including engraving ,defo use them again”

Ballantynes of Walkerburn 5 star review on 1st February 2024

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Posted 1 year ago

“Amazing individual attention with excellent service and fast delivery.”

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Posted 1 year ago

“Superb detail and fast delivery.”

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Posted 1 year ago

“Very pleased with my hip flask, Thank you”

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Posted 1 year ago

“I recently ordered the Household Cavalry Charge of Waterloo 1815 trophy for our school, and I must say, I couldn't be more pleased with the purchase. Not only did it arrive promptly the next day, but it was also engraved flawlessly, adding a touch of elegance to the piece. The customer service experience was exceptional as well. The team was responsive, helpful, and ensured that every detail was taken care of to perfection. Overall, I am thoroughly impressed with the quality of the trophy and the outstanding service provided. I couldn't recommend this product and company enough.”

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Posted 1 year ago

“Excellent service from start to finish. Prompt delivery with the item ordered of high quality.”

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Posted 1 year ago

“I am delighted with my sculpture and will definitely be using Ballantynes of Walkerburn again.”

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Posted 1 year ago

“i needed to arrange a leaving gift for a work colleague at short notice and was massively impressed by the service from Ballantynes of walkerburn. Not only was the order produced and delivered quickly, it was also of excellent quality and much appreciated by the recipient. Of particular note, the customer service and communication recveived was top class. i cannot recommende them enough.”

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Posted 1 year ago

“It was verry professional and good, Nice painted en fast in NLD. Bewere of the local VAT you have to pay at the border… Thank For the item!”

Ballantynes of Walkerburn 5 star review on 18th January 2024

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Posted 1 year ago

“Excellent service. Ordered during Xmas holiday. Delivery earlier than expected. Could not be happier with the product.”

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Posted 1 year ago

Ballantynes of Walkerburn is rated 4.9 based on 2,217 reviews