Balkan Escape Reviews

Name: Balkan Escape
Address: Henrith Business Centre, 3 Enterprise Way, Spalding, Lincolnshire
Rating: 4.93

4.9 Rating 554 Reviews

100 %

of reviewers recommend Balkan Escape

Company Reviews

Metrics

Info

4.9

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

Visit Website

Phone:

01775719891

Email:

info@balkanescape.co.uk

Location:

Henrith Business Centre,
3 Enterprise Way,
Spalding
Lincolnshire
PE11 3YR

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Balkan Escape 5 star review on 8th November 2024

Rebecca P

Balkan Escape 5 star review on 31st October 2024

116

Anonymous

Anonymous // 01/01/2019

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“We have just returned from a 3 centre holiday with Balkan Escapes and would not hesitate to recommend them. When booking, the team interpreted our requirements perfectly. All of our accommodation was excellent and flights and transfers were punctual. We enjoyed every aspect of our trip from roaming around the beautiful old towns of Zadar and Split to taking 8 mile walks around the Pitvice Lakes.”

Helpful Report

“I booked a weeks holiday with my wife to Croatia. The service from beginning to end wsa outstanding with precise information. The arrangements were first class and he communication outstanding. I particulary liked the app providing udates to flight times etc. The hotels were first class and the pick ups and private transport transfers were on time and with friendly people. This holiday is one of the best holidays we have had. I would like to thank Balkan Escape for being first class. Well done.”

Helpful Report

“Wonderful holiday with every aspect taken care of by Balkan Holidays. I usually organise my trips myself but not sure I can go back to that after how easy this was. The itinerary was perfect and presented so well with a selection of great hotel options, local advice and suggestions for activities. My holiday was multi trip and all of my transfers were organised and booked for me, including ferries between islands. Everything was so well thought out- ferry times closest to hotel check outs, taxis booked to transfer me to my hotel and even my flights were checked in with window seats selected. Croatian ferries are not super organised (the websites are out of date) and so their local knowledge really helped here and booking this myself would have been a challenge. What could have been a complicated and stressful trip was made so easy. My hotels were great- small boutique places with fab service, outside of the busiest areas. All of the comms I had with the team and the level of customer service were excellent - getting all of my tickets/boarding passes not only by email but also in a printed pack with clear instructions and emergency contacts. They even honoured the price for me despite flight prices rising whilst I took my time to decide. Can't speak highly enough of the service and would recommend to anyone looking to travel to the Balkans!”

Helpful Report

“Just returned from our holiday to Croatia and can't thank Balkan Escape enough. I was searching for a multi centre holiday with 6 locations and was struggling until I found your company who organised our holiday to perfection. After asking what we would like from our holiday, hotel choices, transport options and sightseeing ideas were provided based on our preferences. Private transfers between locations were arranged at our request all of which were timely and made things very easy. Thank you Balkan Escape for a very professionally organised holiday, everything went so smoothly from start to finish. I wouldn't change a thing and would highly recommend you and wouldn't think twice about considering booking for future trips.”

Helpful Report

“Our holiday booked through Balkan Escape lived up to all our expectations and more. I was very greatful for all your guidance and advice while booking the holiday. All of the arrangement went perfectly and the hotels were very clean and confortable. I was very impressed with the support service you offered and the attention to detail in the itinerary you provided. Everthing went to plan and thank you for the bespoke approach that allowded us to tailor the holiday the way we wanted it.”

Helpful Report

“My husband and I have recently returned from a two week, two centre, holiday to Montenegro and Croatia arranged through Balkan Escape. The whole experience was absolutely seamless. Jack and his team arranged flights, transfers and hotels for us so we didn't need to worry about anything. The transfers between Montenegro and Croatia and hotel to Croatia Airport were in luxury air conditioned BMWs which was a very nice touch. I would thoroughly recommend Balkan Escape to anyone thinking of visiting this wonderful part of the world.”

Helpful Report

“After many years of not doing a packaged holiday, I was sceptical of using an online agency. Needn't to have worried. Our Dubrovnik/ Korcula tailored getaway was very well organised,even checking us in for both Easyjet flights. We stayed in the Dubrovnik Lero hotel (b&b), very good. Decided to have the evening buffet on last night, not worth 30 euros. Their Piano bar food was better. 2nd hotel was the Aminesse Liburna Good but not as good as the Lero. Even after reading poor reviews about their evening buffet, I decided to pay the half board supplement as it was such good value. We thought it acceptable. Their restaurant with it's covered terrace is lovely. You can also use the facilities of sister hotels Marko Polo, Resort 9 and charge drinks/food to your room. I would have given 5 stars but for the lack of description about our transfer back to Dubrovnik airport. After a conversation with Jack F and then checking a revised time with the Korcula agency, I was under the impression that the taxi was using the car ferry. No, it drove there and then ushered us out and onto a very small boat "ferry" to Orebic, out again and into a vehicle parked up. Luckily none of us has a fobia of small boats, but it was a little tricky to get on. Jack accepted my feedback that he should have been clearer. Would I book with them again? DEFINITELY .”

Helpful Report

“We had a wonderful 2 location stay in Croatia - 3 nights Dubrovnik and 3 nights Sipan. Balkan escapes arranged everything and it all went very smoothly - it was a luxury to have all our transfers pre arranged. When Easy Jet rearranged their flight schedule, Balkan Escape changed our flights (on discussion with us) to more suitable times. At all points in the booking process they were friendly and quick to reply to queries. We especially enjoyed our boat transfer to our second hotel and suggested hotels which we would not have found for ourselves. Thank you”

Helpful Report

“We gave an initial idea of where we wanted to stay and the types of hotels/locations, and everything was organised for us from there, along with the tweaks we wanted. Quick response to our initial enquiry and prompt replies to our emails. Airport pick up and transfers all happened as planned, apart from one delay due to roadworks. Very good service indeed, and it was reassuring that all we needed to do was turn up. Recommended for anyone, and especially for holidays with more than one destination. It took the hassle out of getting away for us.”

Helpful Report

“We used Blkan Escapes for our one week holiday to Croatia in May, 2024. Mr Jack Fleming took our phone enquiry and completed our booking. Everything was handled very professionally, mainly by emails and phone calls. Our needs were met and the hotels chosen for us were of very good location. Airport transfers and ferry bookings were also made. All documents/vouchers including boarding passes were posted as well as emailed to us. Confirmation booking gave us tips and ideas on tours, day trips, passes, etc.”

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“Balkan Escape tailored our holiday to Zagreb and the Plitvice Lakes in Croatia, meeting all our needs and timescale directly. Flights, transfers and car hire all went smoothly. Accommodations were spot on. I wouldn’t hesitate to recommend Balkan Escape, especially if you are wanting to do something a little different and outside of the confines of a ‘package’ holiday. They are happy to do a lot of ‘to and fro’ to help get you the perfect holiday, and are very helpful and knowledgeable. And yes, the lakes are every bit as beautiful as they claim.”

Helpful Report

“Truly wonderful company who really helped us out as we would of had a rubbish holiday. We were picked up by a Taxi arranged by Balkan, We had a lovely knowledgable driver (Dario )with a very clean car. We booked a trip to Dubrovnik for 3 nights in Hotel Kompass which was amazing, Staff, food and accomadation was excellant, 25-30 min easy walk into Dubrovnik. Then we got another Taxi, arranged by Jack at Balkan again a lovelty driver very clean car. We went to Orebic Hotel Grand Azur 2 hrs away (Our choice not Balkan) it had great reviews, but WOW what a difference, Staff were rude, food was like cold slop, restaurant was more like a canteen, your table wasnt even cleared when you finished, we ate in there twice ( breakfast and dinner) and both times we left food as it was cold, could only eat salad. The room was a junior suite apprently it classed as this because it had a sofa in it the receptionist told us, it had twin beds and shower that spat at you and looking at the shower head it was blocked and looked disgusting, the hair dryer broke, the funniest thing was they gave you a kettle and 4 fruit flavoured tea bags and 2 coffee sachets, no English breakfast tea or milk, when we ask about this they said we dont offer those and you have to pay extra for the milk. The grounds were very grubby. After a few hours we telephoned Balkan and James called us back immediatley in the evening, after working hours, he was so kind and helpful and we ask if we can move from the hotel, after a few emails and calls he gave us some options and he arranged for another Taxi to collect us the following day and take us to Hotel Croatia. Hotel Croatia was amazing, Staff so friendly, food delightful, accommadation beautifull with great views, hotel is built in the cliffs like a cruise ship. Then Balkan arranged another taxi after 5 days to take us back to the airport. Jack and James were truly amazing guys who went above and beyond to help us. it was not there fault regarding the bad Hotel as it was our choice, but i would suggest checking it out Balkan Escapes. We would still use Balkan Escapes and will be looking into another holiday with them very shortly for later this year. Thank you so much Jack & James for your help.”

Helpful Report

“We recently returned from a trip to Croatia . The organisation from booking the trip to receiving all our travel documents was superb . Jack and his team put together an amazing itinerary with every hotel , ferry crossing and taxi service booked . The 3 hotels Jack chose were fabulous and we were so grateful for the attention to detail and obvious knowledge of the area .”

Helpful Report

“We felt our Balkan Escapes holiday was well planned and we were kept up to date with the booking. Everything ran smoothly, from flights to transfers and hotel accommodation, travel documentation and important information supplied. We loved out hotel choices and locations and would recommend Balkan Escapes to others. Thank you helping us achieve a wonderful holiday.”

Helpful Report

“Our holiday needs and requirements were fully met * The transfers were very efficient with friendly good drivers. * The service provided by Balkan Escape was excellent, especially their recommendation to stay in Rovinj rather than our first choice of Pula. * The only area of our holiday that Balkan Escape could improve, would have been more detail on the cruise itinerary, because we were not aware that we wouldn't arrive at our destination until 4pm, which didn't give us as long in each place as we had expected. We would have preferred a cruise that allowed more time to explore, and didn't stop for a couple of hours every day for swimming. * We would book through Balkan Escape again, and would recommend them to friends/family.”

Helpful Report

“Really enjoyed visiting the small Croatian islands.”

Helpful Report

“Our holiday experience with balkan escape was wonderful. During the booking we experienced a good and knowledgeable service from Jack fleming. All the hotels we stayed in were lovley, hotel staff friendly and helpful. The transfers all worked smoothly. we had an altogether enjoyable holiday. I would certainly recomment Balkan escape .”

Helpful Report

“We were very happy with everything organised for our two centre holiday to Croatia. From the booking, to the travel and accommodation everything was taken care of and met with our expectations . We had one small question when away and my email question was responded to very quickly. We liked the suggested activity recommendations which gives some good ideas. We would use Balkan Escapes again.”

Helpful Report

“Our thanks to Balkan Escape and Jack Fleming and his team for a fantastic and very well planned Holiday. We had a two city stay Split and then in Dubrovnik. Every detail of the holiday went smoothly, the team even checked us in for both our flights beforehand. The well organised transfers from and to the airport's in excellent and air conditioned vehicles. The great ferry trip from Split to Dubrovnik visiting different islands on route. hotel bookings. All the paper work for the holiday was delivered on time with helpful tips and ideas of places to see. We would highly recommend Balkan escape to you. You will not be disappointed.”

Helpful Report

“Excellent service received in booking this holiday. Everything went perfectly as per itinerary Jack was always helpful & provided a comprehensive pack Inc all the relevant documentation. I would definitely recommend Balkan Escape, so much so we have used them to book our next holiday in Montenegro for Sept.”

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Balkan Escape is rated 4.9 based on 554 reviews