Balkan Escape Reviews

Name: Balkan Escape
Address: Henrith Business Centre, 3 Enterprise Way, Spalding, Lincolnshire
Rating: 4.93

4.9 Rating 554 Reviews

100 %

of reviewers recommend Balkan Escape

Company Reviews

Metrics

Info

4.9

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

Visit Website

Phone:

01775719891

Email:

info@balkanescape.co.uk

Location:

Henrith Business Centre,
3 Enterprise Way,
Spalding
Lincolnshire
PE11 3YR

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Balkan Escape 5 star review on 8th November 2024

Rebecca P

Balkan Escape 5 star review on 31st October 2024

116

Anonymous

Anonymous // 01/01/2019

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“Excellent arrangements by Jack, we changed our minds frequently on our itinerary and he was very flexible. Great holiday, good hotel choices, travel arrangements flexible. I normally book all elements myself but found the cost through Balkan Escapes very competitive.”

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“Great personal service. Everything about the trip spot on.”

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“Excellent efficient company. All the arrangements went to plan. Very good accommodation both in Dubrovnik and Split. Would definitely recommend Balkan Escape to family & friends.”

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“Balkan Escape provided an excellent service right from our first enquiry. They gave good recommendations and helpful advice on where to go in Croatia with a selection of possible hotels. We were able to easily put our perfect itinerary together which took in Split, Korcula and Dubrovnik. All the travel and transfers were extremely smooth and ran perfectly to time. We had an issue with one of our hotels but Balkan Escape responded quickly to this and also gave us a free trip which was much appreciated. The other hotels were excellent. We particularly liked the Trip Plans app which was a super easy way of checking on the holiday details. It also enables you to contact the travel consultants easily. Heather and Jack were our consultants and both responded with great efficiency to all our queries. We would definitely recommend using Balkan Escape and would happily use them again. Thanks for a great holiday.”

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“Balkan Escapes have provided the most fantastic customer service. From when I first enquired they found the perfect hotels and holiday that we were looking for and all details of the itinerary were taken care of. Then when I had to move the holiday and then later come home early, the organised it so efficiently. They got us home the next day, following a Friday evening call. Outstanding.”

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“We contacted Balkan Escapes to arrange our recent Croatia trip, and wasn't disappointed. Everything was organised by Heather Pfeiffer, and it was very smooth from start to finish. Heather tailored our trip to our liking, and all our expectations were met perfectly. The accommodation, transfers etc all worked out great. The service was outstanding and we would highly recommend this company to anyone wishing to visit Croatia. We would definitely use this company again in the furture.”

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“Balkan Escape tailored a great 10-day trip to Croatia for us; combining the islands we wanted to visit within the times we could travel. We appreciated the flexibility offered to choose between available hotels/rooms. All the documentation was accurate and helpful, the hotels were excellent and as described. We were impressed with the punctuality of the transfers (car and boat), and the friendliness and helpfulness of all the staff we met. When rough weather on our penultimate day meant an unplanned transfer to a hotel on shore (to ensure we made our flight home), this was organised extremely efficiently. We would definitely consider booking with Balkan Escape for trips to other destinations.”

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“Excellent company. Helped us plan a 15 day 3 centre holiday in Croatia which worked very well. They organised all the amin. tickets, transfers etc. and it all went very smoothly. We had one problem (not their making) which they dealt with quickly and efficiently. One small fault (which is why its a 4 star and not a 5 star review) The flight back from Split was booked for 7pm. which we accepted as did not realise there was more than one flight that day. Had we been given the information on all flights that day we would have taken an earlier flight back to the UK. I assume the 7pm flight was the cheapest and that why it was booked for us However it was a small niggle and we would definately recommend the company and would not hesitate to use them again.”

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“The holiday was great, accommodation, transfers and flights more than met expectations. The service by Balkan Escape was efficient and very helpful, especially the proposed trip details and suggested itinerary ideas. The cost value of the holiday was excellent. I would definitely recommend Balkan Escapes to friends and family, Richard”

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“Three issues arose: We were told by Balkan Escapes the Italian rail tickets had to be validated online 24 hours before travel i.e. whilst we were in Italy - after investigation and emails to ItalRail we found this is not the case. The bed and breakfast booked by Balkan Escapes in Venice does not provide breakfast. Instead we were given vouchers for cafes about 800 yards away. The instructions for the pick up by the water taxi in Venice was confusing. Otherwise the holiday went well.”

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“Great service from Jack and the team. All aspects of the holiday to Split and Dubrovnik ran smoothly which incuded flights, private transfers, ferry and hotels. Excellent timely communication on all aspects of the holiday including suggestions for additional excursions during our stay. The app which was supplied contained all the details of the booking and details of what to do in each location booked. I would highly recommend Balkan Escape to those considering a holiday to this area.”

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“Thanks to Balkan Escapes for arranging our two centre trip to Croatia. Everything worked out well. The hotels were very good and well located. We would particularly like to praise the two airport transfer drivers, who were punctual, helpful and friendly. We also appreciated the suggestions in the itinerary for day trips, and took up some of these at both locations. We would consider booking again with Balkan Escapes, and recommending the company to others.”

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“Great holiday, all bookings, transfers, flights were seamless and we had no issues at all. Recommendations on activities, hotels etc were spot on. Thank you!”

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“From start to finish our experience with Balkan Escape was faultless. Jack listened to all of our requirements and put together the perfect holiday. All of the aspects of the holiday were arranged for us and we didn’t have any issues with flights, accommodation or transfers. It was the perfect, stress free break. Highly recommended, thank you.”

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“Service and help provided were brilliant. Wouldn’t hesitate to use again . Everything from airport transfers, hotel bookings to catamaran tickets all went to plan . Adding to a fabulous holiday in Croatia .Thank you”

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“The customer service was outstanding. First of all they understood exactly what I wanted and found the perfect itinerary. Every detail was covered. Then I had to move the holiday which they did very efficiently, then finally I had to cut it short due to illness. Last thing in a Friday they moved our return flights and transfer to Saturday morning!!! I am so grateful to them.”

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“Excellent company. Very responsive and professional. It’s refreshing to have your preferences and requests listened to and acted on. We would definitely use them again and can recommend without hesitation.”

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“Very well organised. Everything, including transfers, went smoothly and hotels in both Croatia and Montenegro were excellent. We would certainly use Balkan Escape again.”

Balkan Escape 5 star review on 2nd October 2024

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“We booked this trip with short notice just a month before and to be honest it must be the best organised holiday we’ve been on! The transfers and ferry crossings between the islands of Brac and Hvar and finally Split went smoothly and all on time. The accommodation was perfect and close to restaurants and sightseeing. We had no headaches of looking to book ferries or taxis it was completely seamless with everything arranged for us! The service from our initial enquiry was speedy with an itinerary proposed which was then tweaked on recommendations by Heather. It really could not have been better! We had an amazing time in Croatia, and would highly recommend using Balkan escapes to book a holiday through. We wouldn’t hesitate to use them again and will be telling our friends and family about them, it was a perfect holiday!!!”

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“Lovely and accommodating staff who meet expectations and are willing to go above and beyond”

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Balkan Escape is rated 4.9 based on 554 reviews