Balkan Escape Reviews

Name: Balkan Escape
Address: Henrith Business Centre, 3 Enterprise Way, Spalding, Lincolnshire
Rating: 4.93

4.9 Rating 555 Reviews

100 %

of reviewers recommend Balkan Escape

Company Reviews

Metrics

Info

4.9

Based on 555 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

Visit Website

Phone:

01775719891

Email:

info@balkanescape.co.uk

Location:

Henrith Business Centre,
3 Enterprise Way,
Spalding
Lincolnshire
PE11 3YR

Write Your review

Tell us how Balkan Escape made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Balkan Escape 5 star review on 8th November 2024

Rebecca P

Balkan Escape 5 star review on 31st October 2024

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Balkan Escape helped us to find our ideal trip. They made some great recommendations and organised everything really well. I would highly recommend them.”

Helpful Report

“This is first time I have done a holiday booking online (without actually speaking to anyone) so I was a bit nervous, however it was efficient and thorough with excellent communication from the beginning and near to the time of going on holiday. I did not have to contact or chase for anything, the whole process was smooth with everything sorted which gave me confidence before we even set off.”

Helpful Report

“It was a great holiday… I would recommend Balkan escapes, they were v v helpful and kept me updated of changes to my flight..I would recommend them 100%”

Helpful Report

“Balkan Escape made everything so easy for us, we had the most amazing time in Slovenia and loved every place and every hotel they selected for us - would highly recommend Jack and all of the team”

Helpful Report

“Working in the travel industry I have quite a lot of experience of making arrangements but for my first trip to Croatia I felt I needed some genuine expertise. Balkan Escape came highly recommended and I'm glad I chose them. From the start Heather took our brief on board and created the basis of a perfect itinerary for us. She remained patient with our many questions and tweaks to the plans and I felt confident in the final itinerary. The whole trip worked perfectly. Travel documentation arrived on schedule, transfers and accommodation were excellent in all three locations. Heather had made good recommendations for activities and excursions which we really appreciated, and we followed several of them during our stay. All in all, a really postive experience. We felt we were in the hands of a company that genuinely cared about our trip and making it a success. I would absolutely recommend Balkan Escape based on this.”

Helpful Report

“We have just returned from another wonderful holiday arranged by Jack and Balkan Escspe. He tailored a multi venue trip to Italy for my daughter and I and every detail was perfect. I would highly recommend and definitely use them again.”

Helpful Report

“Excellent communication, Jack at Balkan Escape answered all our questions and he was very patient with us until we were satisfied that we had found the right holiday for us. Booking was simple and easy, airport check ins were taken care of and everything went smoothly, even the private transfers from and to the airport. Our hotel was amazing (Parentium Plava Laguna), the staff were lovely, the food was fantastic and the location of the hotel was perfect, just a 10 minute walk from everything you needed. Porec is beautiful and definitely worth a visit, we will be back I’m sure!”

Balkan Escape 5 star review on 21st July 2024

Helpful Report

“Very helpful planning the best places to visit and suggested itinerary. Hotels were lovely and good quality, conveniently located.”

Balkan Escape 5 star review on 18th July 2024

Helpful Report

“Very well organised trip to Croatia. Everything worked on time. Received all the information required for a wonderful holiday”

Helpful Report

“Booking was very thorough with plenty of options offered. We stayed in 3 hotels , middle one was supposed to be a 5* but felt more like a 4*, pool was disappointing and whilst staff ok didn’t feel as attentive as the other 2 hotels . They also had booking in wrong name which caused problems with luggage pick up and check in but was sorted after a short while.Hotel in Split advertised as have roof pool, only really for sitting in or kids , set up to stand with calf’s in water whilst having a drink so a disappointment. Transfers were all very smooth , if leaving from Dubrovnik to Hvar would recommend getting there in plenty of time as boat was packed with some people left standing . Dubrovnik lovely, took the ferry to Lokrum island which was much cooler and a pleasant change. You will need beach shoes as it is rocky on all the beaches and saw lots of sea urchins . Loved Croatia and would go back , next time to explore more island and an island cruise away from main tourist areas. We went in June and it was just starting to get busy locals recommended May and September, sea chilly in June so would probably go for September when it has warmed up a bit. We would use Balkan escapes again but do more research into the hotels next time.”

Helpful Report

“This was our first visit to beautiful Croatia and we thoroughly enjoyed our fantastic multi centre island hopping holiday to Split, Hvar, Korcula and Dubrovnik with each area offering something a bit different. We are very happy with the service provided by Balkan Escape in organising the itinerary, flights, transfers and hotels and adjusting these to meet our requirements. It was great to have the itinerary and documents both electronically and on paper for peace of mind, although we found in practice the hotels and taxi transfers did not need any booking documents, whereas the ferries did. We also appreciated the extra tips and recommendations for excursions which helped us plan our days out to Trogir, Krka National Park and Cavtat and get good value in Dubrovnik with the Dubrovnik pass. We were generally very pleased with all the hotels, which were as booked, as expected and in good locations. All the transfers by ferry and to and from the ports to hotels and airports went very smoothly until the final airport transfer where, unfortunately, the driver was significantly delayed and then cancelled due to a major traffic accident in Dubrovnik, which was out of the taxi operator and Balkan Escape's control. Suffice to say that we followd Balkan Escape's prior advice to use Uber and the driver whisked us to the airport just in time and the fare was promptly refunded by Balkan Escape. We have already recommended Balkan Escape to friends and family and would definitely consider using them again if travelling to Croatia or the Balkan area due to their friendly service and specialist knowledge.”

Helpful Report

“The staff at Balkan Escapes have all been very helpful and courteous and have dealt with any queries promptly and efficiently. We have thoroughly enjoyed our fly drive holiday to Slovenia which is a beautiful country and would definitely book through your company again and recommend you to friends. The hotels were all really good. The location of the hotel in Ljubljana was great for getting to the centre of the old town. Our initial room was next to the bar area and so we were concerned about noise as the England/Slovenia football match was due. We asked for a room change which was accommodated without difficulty and we enjoyed our stay very much. The Sunrose 7 hotel, Bohinj, was lovely and the food was excellent. The Grand Hotel Portoroz was very central and we had a great sea view room and balcony. We were able to catch the local bus into Piran and loved wandering around the town. Our only concern has been that Sixt car hire didn't come out to check over the car for damage at the pick up or drop off. We were shown damage to the car on a drawing on a mobile device in the office and told we would be sent a copy via email but this never arrived. The car was checked by them an hour after we had left it on our return. We were informed via email on return home there was a less than 1cm dent (paint work not broken) and we should fill in a report and would be notified in ten days whether we would be held liable and have to pay for the damage. We have not heard from them as yet. The dent could only be detected by use of a reflective card with lines on it showing one line was slightly bent/broken. We could not see the dent in the pictures they sent. We responded to say we do not accept liability and are waiting to hear from them. It was very disappointing to receive this on our return and we do not think Sixt have dealt with the pick up and drop off of the car as we would have expected to ensure any damage was properly detected and noted. This is something that should be taken up with them and it would be advisable to warn your customers about it in the future if you continue to use them. We are awaiting their response to see if they intend to hold us liable. It was disappointing to end such a lovely holiday and experience with the email from Sixt and we do hope the matter is resolved satisfactorily. Thank you very much for your support and assistance in organising a great trip. Kind regards Sheila”

Helpful Report

“Our holiday was very enjoyable and well planned by Balkan Escapes. All transfers were on time and very pleasant drivers. The hotels chosen were all good, clean with very helpful staff. Our hotel in Zadar had an exceptional chef and meals eaten there were excellent.”

Helpful Report

“Our holiday was well organised and very enjoyable. We would definitely recommend Balkan Escape and will no doubt return to Croatia.”

Helpful Report

“We booked our holiday through Balkan Escapes having contacted 3 travel agents for a quote on an itinerary my husband and I had come up with. Balkan Escapes were the only company who responded on the same day and with results aligned to what we asked for. As part of the booking process, with their knowledge of Croatia, they helped us tweak our ideas and come up with the perfect itinerary, which involved flights, transfers, multiple hotels, car hire & ferry tickets. Once we finalised our holiday and paid we literally did nothing but turn up - Balkan Escape sorted everything, including checking us in for our flights. We received all paperwork and vouchers about 2 weeks before we flew so there was no stressing leading up to the holiday. Once on holiday, everything worked perfectly - transfers, car hire, ferry crossings. At all times the communication has been very efficient. I would highly recommend the company to anyone looking to go on holiday to Croatia and will definitely use them again.”

Helpful Report

“Balkan acted quickly on our last minute (1 week) request for a holiday in Croatia and proposed all the travel arrangements within a few hours which, following some tweaking, was all fully booked within 24 hours. Fabulous service. Price was within our expectations and all travel arrangements worked perfectly with pick up/transfer service on time and friendly. Hotel 'Villa Pasis' in Rovinj turned out to be better than our expectations. Absolutely fabulous family run small hotel - 14 rooms. Rooms are large, modern, clean and well serviced with plenty of cupboard and drawer storage space. Great breakfast and evening meals available home cooked. Lovely pool with bar. Ok there is 1 mile walk to town centre but flat and plenty of bars on the way. 5 euros per day cycle hire from the hotel available if preferred. (as compared to 12 euros in town centre). Motor scooter hire also available. Best thing was the welcoming and fabulous friendly & helpful family service. We can't recommend this hotel highly enough. Rovinj is a lovely coastal town with much to do including great value boat trips and there are many things to see on the Istrian peninsular (via car hire is the cheapest option). We had a perfect 11 day holiday and very pleased with the hotel and travel/transfer arrangements made by Balkan Escape. We would definitely choose the agency again & unhesitatingly recommend to family & friends”

Helpful Report

“We were happy with all aspects of our holiday with Balkan Escapes. From the ease of booking our holiday right through to the return flight. The accomodation was excellent as were the transfers between our accomodation (we had a two centre holiday) Airport transfers were also efficient. Would book with them again.”

Helpful Report

“The service and booking process provided by Balkan Escapes was excellent. We would definitely recommend them and wouldn't hesitate to use them again. The information provided prior to and during our trip was excellent. We stayed in three different places and the transfers between each of them and the airport were faultless. The hotel in Ljubljana was outstanding. The hotels in Lake Bohinj and Portoroz were a little dated and had minor issues such as poor or no air conditioning, bathroom towels poor quality, no tea and coffee in the rooms and also excessive charge at the hotel in Portoroz for the use of sun loungers but the location of both was excellent.”

Helpful Report

“Everything perfect, thank you so much. All well organised, taxis on time, hotels excellent.”

Helpful Report

“Well done Balkan Escapes, everything was as expected or better. The transfers were all on time to the minute. The cross-border transfer from Croatia to Montenegro was particularly efficient as the driver took on the less-used coast road where there was no queue. Both hotels were very good, just what we wanted, and before we confirmed our selection of hotels we were given enough information to do due diligence and make an informed selection. What could be improved? I should have asked about seat selection and special baggage when I first booked as I ended up paying Easy Jet quite a lot of money when I added it to the flight. That was my oversight though, not that of Balkan Escapes. I would thoroughly recommend Balkan Escapes, it all worked so well.”

Helpful Report

Balkan Escape is rated 4.9 based on 555 reviews