Balkan Escape Reviews

Name: Balkan Escape
Address: Henrith Business Centre, 3 Enterprise Way, Spalding, Lincolnshire
Rating: 4.93

4.9 Rating 554 Reviews

100 %

of reviewers recommend Balkan Escape

Company Reviews

Metrics

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4.9

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About Balkan Escape:

Our aim is to deliver unforgettable holidays to Croatia, Slovenia and Montenegro. Our dedicated and professional travel experts are on hand to offer advice and provide expertise to ensure your holiday is suited to your needs

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Phone:

01775719891

Email:

info@balkanescape.co.uk

Location:

Henrith Business Centre,
3 Enterprise Way,
Spalding
Lincolnshire
PE11 3YR

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Balkan Escape 5 star review on 8th November 2024

Rebecca P

Balkan Escape 5 star review on 31st October 2024

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Balkan Escape from initial enquiry through the booking process to all the travel arrangements. Lots of various options for hotels, all of high standard. Travel plans all went swimmingly including taxi service, ferry bookings and flight details. Will definitely use Balkan Escape again in the future.”

Helpful Report

“Balkan Escape were a pleasure to deal with. The booking process was very smooth and they were very helpful in going over the options for our trip to Croatia. The recommended hotels in Split and Dubrovnic were excellent. The airport and ferry transfers were efficient and on time. If we go back to Croatia I would probably spend more time on the islands. Hvar is very beuatiful and from there smaller islands can be explored. We did not get to visit the Elaphiti Islands (Balkan Holidays recommended we go there) but wished we had done. Dubrovnic is a very atmospheric city but gets very crowded so get there v early in the morning and/or out of season. Walking round the top of the City Walls is a must but again best get there early and be aware that it is quite strenuous up and down steep steps and takes up to 1.5 hours to do the whole thing. I would be very happy to use Balkan Holidays again and to recommend them to others”

Helpful Report

“All aspects of our experience with Balkan Escape were very good, from our pre-booking consultations to making the booking and the holiday arrangements themselves. Jack helped us with planning how we could put together the two-centre break in Dubrovnik and Kotor, responded to our preferred amendments, and made all the arrangements for us including flights, hotels and taxi transfers. Suggestions were given for how to fill our days in Croatia and Montenegro, such as days out and boat trips. As usual on our holidays, we had a very busy two weeks, including sightseeing, visiting museums and walking on the surrounding hills. The hotels were very good quality and the taxis were on time and friendly! All the information was communicated to us well in advance, and we were updated about where the taxi would collect us when it could not be directly at the hotel because of traffic congestion. We would certainly recommend Balkan Escape to anyone wishing to visit the area.”

Helpful Report

“We had a fabulous three centre holiday to Croatia with Balkan Escapes. Booking the holiday was a good experience, we were given different options and we able to tweak the itinerary until it was right for us. The hotels were all in a good position for exploring and the suggestions made for day trips were really useful. Everything went to plan. Flights and transfers were all good. I would definitely recommend them and would book again.”

Helpful Report

“We have recently returned from a wonderful holiday in Croatia. With the guidance of Jack and colleagues we booked a three centre holiday visiting the Plitvice National Park, Split and the Island of Brac. This was the perfect mix of nature, city and culture and beach that we were looking for. Balkan Escapes had recommended the right amount of days in each centre enabling us to make the most of the area and left without the feeling that we had missed key sites. As the holiday organiser booking with Balkan Escapes couldn’t have been easier. O love that each holiday is tailor made to you and that transfers our on a one to one basis, no coach tours. We had a great conversation where they got to know what we wanted from a holiday and provided an itinerary that matched it perfectly. Their choices of hotels were spot on. All the travel documents arrived in plenty of time with clear instructions of what we needed to do. They also responded to queries very quickly. Jack was very knowledgeable about Croatia and the hotels where we were staying. He also recommended two excursions with links on how to book them. Both of these were very good. We have fallen in love with Croatia and it people, food, win, scenery and beaches and have been recommending it to everyone we have spoken to. We have also happily recommending booking their holidays through Balkan Escapes. We will definitely use Balkan Escapes again, actually thinking of visiting Montenegro next.”

Balkan Escape 5 star review on 30th September 2024

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“All of our transfers, hotels and travel were perfect.”

Helpful Report

“Just enjoyed a marvellous 2 week holiday in Croatia all organised by Balkan Escapes. The trip was compiled by Jack after we explained it would be our first trip abroad for some years and our first time in Croatia. Full marks for the recommendations, hotels and suggestions of other activities in Split, Brac and Hvar. The organisation and various connections, taxis, ferries etc were immaculate. Great hotel recommendations and the highlight was our stay on Brac at the Lemongarden Hotel. Brilliant holiday, great work by Balkan Escapes - top work Jack.”

Helpful Report

“Always polite and professional when dealing with an enquiry before going on holiday. Everything when smoothly and effectively whilst on holiday. Had a wonderful stay in Croatia. Thank you”

Helpful Report

“A good holiday which could be improved by an organised taxi to and from the ferry boat and hotels rather than having to hussle for a taxi.. at the port.”

Helpful Report

“The holiday was first class, very pleased with all the arrangements and transfers went smoothly. The hotel Lapad was first class, food, entertainment etc, very enjoyable. The hotel Cvita in Split was disappointing, our fault for choosing that but I would take it off your options. Very poor breakfast, no atmosphere, too far out . Some of the staff were not helpful and abrupt . We did have a great room.”

Helpful Report

“We enjoyed the most fantastic twin centre holiday in Croatia, courtesy of Balkan Escape. From the very first contact with Jack, he carefully listened to our requirements and made excellent proposals how best to fulfil them. Our hotels were excellent and matched our needs perfectly. The courier company used by Balkan Escape for our airport transfers and the journey from Split to Dubrovnik (via Mostar), was also superb. I would certainly recommend Balkan Escape for the friendly and very helpful service provided before we travelled, and the trouble free implementation of our itinerary when in Croatia.”

Helpful Report

“When searching for holidays to Croatia we came across Balkan Escapes. We discussed our options with Heather who was helpful giving advice and developing our itinerary. Once the itinerary was confirmed the booking process was simple and quick. Before the holiday we received all the necessary documentation including tickets and passes. The holiday itself was great at the first hotel we were fortunate to get upgraded and had a fabulous room. The location was excellent with fantastic sea views. The transfer to the 2nd location was prearranged and was straightforward. On arrival at our 2nd hotel we were somewhat disappointed. Whilst it is appreciated the 1st hotel couldn’t be matched, the room at the 2nd hotel was called “comfort” but would suggest it was basic, we were there for 5 nights. Sadly we couldn’t get any warm water and initially the water was discoloured. We raised this issue with reception staff daily with no success. When we finally got to speak a manager he stated he wasn’t made aware. This has led to us receiving a 30% refund on. Our room. Overall it was a great holiday, arranged well by Balkan Escapes and we had all the relevant information provided to us.”

Helpful Report

“Fantastic holiday. All the arrangements and hotels were perfect and matched to expectations. Transfers smooth and advice on excursions valuable and rapidly given. Went out the way to give great customer service.”

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“We had a great holiday in Croatia despite the extremes in weather (28 in Zarda, 8 in Plitvice!)but I don't think that's normal. Maybe more information/warning regardingthe weather would have been helpful. Our three hotels were well chosed and suited our needs perfectly and the car hire arrangements were well organised. I would reccomend your company as it took all the stess out of organising the holiday and I was aware that I was speaking to people who knew the area.”

Helpful Report

“We were supplied with an imaginative itinerary for our 9 day trip which mostly met our needs. Hotel 1 was excellent location and very good quality. Hotel 2 was good location on one island but room was very disappointing. Tepid discoloured water. Limited size. No views. We had some supporting emails from Balkan Escapes when we complained to them about the room but they clearly had no direct influence on the hotel. I doubt they even contacted them. Hotel promised a partial refund to us but this has to go through intermediary used by Balkan Escapes so we are still waiting . Helpful to have boarding passes printed and sent to us in advance. We won't use Balkan Escapes again but they are helpful for travelling to Balkans for first time.”

Helpful Report

“* Did you feel that your holiday needs and requirements were met? Yes - we wanted a three centre holiday and this was what we had with two lovely islands and the town of Split. * Was your accommodation/transfers as you had expected? Yes - everything was as promised. I have to admit that we tend to prefer the smaller boutique hotels and we were a little overwhelmed at first by the size of the Amorfa Spa Hotel on Hvar. However, the staff were delightful, the food was excellent and the location was superb. * How was the service provided by Balkan Escape? Excellent - bad weather forced the cancellation of a transfer ferry but this was overcome quite easily thanks to their excellent knowledge of the local ferry services. * Are there any areas of either the booking process or your holiday that Balkan Escape could improve? Not really. * Would you book through Balkan Escape again, and would you recommend us to friends/family? Definitely.”

Helpful Report

“Balkan Escapes did an excellent job of organising our holiday to Croatia including a short stay in Venice. They took care to create a package that met our needs and kept us informed throughout and provided a comprehensive summary of the proposal before we booked the agreed package. The hotels and transfers were of good quality. I was particularly pleased that they took the initiative to contact us when unusually bad weather resulted in the Ferry to Venice being cancelled and ensured we were clear about the alternative arrangements that had been made. As a result, I felt they were working in the background whilst we were away to ensure our holiday went smoothly. I am very likely to use Balkan Escapes again.”

Helpful Report

“We had an excellent holiday with Balkan Escapes! Everything was extremely well organised, with our own personalised itinerary website which made it easy to find all the information we needed. The hotels we stayed in were all lovely, and transfers very smooth with our own private transfers between hotels and locations. The booking process was very smooth and easy as well, and the holiday was excellent value for money. I would definitely book with Balkan Escapes again and recommend them to friends and family.”

Helpful Report

“We booked a 7 night stay in Split. Everything from flights, transfers and accommodation worked to perfection with excellent service and support from Balkan Escapes before our departure. The accommodation was first class in an ideal quiet location in the old town just a 5 minute walk to the Riva and all the amenities with plenty of quality restaurants on hand. In addition we were helped booking two tours that also met all our requirements with the pick up point a 5 minute walk from our accommodation. Highly recommended absolutely top draw in terms of organisation recommendations and service exceeding our expectations in all respects.”

Helpful Report

“We had a great week in Croatia, split (!) between Korcula and Dubrovnik. Jack couldn't have been more helpful with lots of practical ideas, very organised and efficient. He made it all very easy and everything went like clockwork. We wouldn't have any hesitation in using Balkan Escape again. Korcula was great with lots of restaurants, wine tasting, local boat trips. Dubrovnik was crowded - too busy for our liking!”

Balkan Escape 5 star review on 23rd September 2024

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Balkan Escape is rated 4.9 based on 554 reviews