MBC Promotions Ltd Reviews

Name: MBC Promotions Ltd
Address: Unit 4-5 Silver End Business Park, Brettell Lane, Brierley Hill, DY5 3LG, Brierley Hill
Rating: 4.90

4.9 Rating 3,678 Reviews

99 %

of reviewers recommend MBC Promotions Ltd

Company Reviews

Metrics

Info

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About MBC Promotions Ltd:

Specialist suppliers of metal and cloth badges, keyrings, medals, labels etc.
Scout and Guide products at www.neckersandbadges.com
Promotional merchandise at epik.co.uk

Visit Website

Phone:

0138474500

Email:

sales@badges.org.uk

Location:

Unit 4-5 Silver End Business Park, Brettell Lane, Brierley Hill, DY5 3LG
Brierley Hill
DY5 3LG

MBC Promotions Ltd 5 star review on 27th February 2025

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is fantastic, Sian is a pleasure to deal with :) we will continue to use going forward.”

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Posted 6 years ago

“Always a pleasure to deal with, very helpful and kept up to date at all stages of order to dispatch.”

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Posted 6 years ago

“Really happy with the product and my contact with the company. Just a couple of times I had to ask and prompt for information.”

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Posted 6 years ago

“Prompt service and very well made badges!!”

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Posted 6 years ago

“Everything went smoothly, from the quote to the delivery”

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Posted 6 years ago

“Service as quick and friendly as usual and the price couldn't be beaten. We are really pleased with our badges and look forward to hopefully ordering again soon. Thanks again!”

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Posted 6 years ago

“Sian always offers excellent customer service, friendly, helpful & professional”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Ordered badges and Neckers for our new Scouting group. Order was handled professionally and shipped in time. Unfortunatelly the Neckers were embroided using the wronf color, but MBC will ship new Neckers for free. So, no harm done and solved like it should. Will do business again! Scouting Polaris, Heerenveen, the Netherlands”

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Posted 6 years ago

“Good product. 6 weeks from order to delivery and no notification of incoming delivery.”

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Posted 6 years ago

Thank you for taking the time to review your order, we were really pleased to hear that your neckers were well received! We are super proud of MBC's reputation for outstanding customer service and wanted to investigate your concerns a little further. We can see that your order was placed and paid for on 20th November and despatched on 20th December. An order acknowledgement was sent by email with an expected delivery date on 28th November and the date we advised was 21st December, which we did meet. We also sent a UPS delivery note with a tracking number by email and SMS/text message when they were despatched on the 20th December. It is very strange that you did not receive any of this correspondence as we do make every effort to keep customers updated throughout the process.

Posted 6 years ago

“Also helpful and very prompt”

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Posted 6 years ago

“Answered really quickly following each email I sent them. Provided logo design within a very short time too. Friendly style of communication. Quick turnaround following placement of badge order. Thank you.”

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Posted 6 years ago

“Bra service”

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Posted 6 years ago

“To start with, Sian was a very helpful member of staff and made the process great. The design process was okay. We came to them with designs, so that helped massively BUT we had to do some reworking/adding to the designs and provided detailed briefs which I feel sometimes were not read thoroughly enough as I had to repeat a few points more than once to get them changed - no one can be perfect though can they, so it was most probably just human error! We were delayed by a few designer days off/holidays, but this wasn't usually for any longer than two days at a time (one occassion of 5 days, but this included a weekend) and again, you can't expect them to work 24/7! It was a lengthy and detailed process, so I thank them for being so patient with us! Once we had a design down, I gathered order numbers and they quoted us. I personally feel it would be better if they gave INC VAT prices as most of their business seems to go to Scouts/Girlguiding/charity organisations which work inc VAT/cannot claim VAT back, and the fact prices were EX VAT were easily missed/not that clearly highlighted causing us a bit of a problem further down the line. We put an order in, and they gave us an estimate of 4 weeks from order to delivery. This was in fact 6 weeks, which I was disappointed in as I had people relying on me. Once despatched, delivery via UPS was super quick though (went to a local collection point as I wasn't in to answer the door) and the 30 day payment time was very handy as I had to collect money from others. The badge quality (woven) was superb though, and I could not fault them in that area which is obviously one of the most important areas! The greens were a little more vibrant than on my computer, but this is most probably due to differences in display vibrancy and did not hinder the overall quality or design. Overall, watch out for inc, or ex.VAT prices, give clear instructions on design and order with a few more weeks margin you'll be very pleased with the outcome! Thanks MBC!”

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Posted 6 years ago

“Very helpful and efficient, would highly recommend.”

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Posted 6 years ago

“Always offer a great service, very efficient and a quick turnaround!”

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Posted 6 years ago

“They understood our needs and were able to provide in a timely fashion.”

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Posted 6 years ago

“Good service *”

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Posted 6 years ago

“Quality is always good. Never been dissappointed .”

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Posted 6 years ago

“Very helpful with the online chat service. Took awhile to receive the neckers though.”

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Posted 6 years ago

MBC Promotions Ltd is rated 4.9 based on 3,678 reviews