Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.39

4.4 Rating 773 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 773 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

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“Really easy to design and badges arrived as expected. Great product.”

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Thank you Suzanne. We're so pleased you are happy with your order and our service. Thank you for leaving your feedback!

“Prompt service. Good quality badge.”

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Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future!

“Really good quality badges. All the club members are very pleased. Thank you!”

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Thank you Martin. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“Clear design and quality product”

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Hi Jean. Thank you so much for taking the time to leave us a review. We really appreciate your feedback!

“great quality and delivered on time”

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Hi Gary, that's great to hear! Thank you so much for taking the time to leave us a review. We really appreciate your feedback!

“Nice and easy site. Had a slight issue but Badgemaster sorted very quickly. Highly recommend and will use again.”

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Thank you for your feedback Mark. We are happy to hear the team resolved your issue efficiently. Thank you for taking the time to leave a review!

“Badges are good quality, but communication throughout the order process isn't great. When you place the order you have no idea when they'll arrive, and the last two times I've had to chase up my orders because they've gone past their usual production time. It's not the smoothest of order processes - I got an email telling me my order had been despatched 3 days after it arrived with me. If you need them for a set time then I wouldn't suggest ordering as they're not reliable enough, but if you're not needing them for a specific date then they are good quality when they do arrive.”

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Thank you for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention.

“Excellent product, very quick delivery.”

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Hi Raif, that's great to hear! Thank you so much for taking the time out of your day to leave us a review. We really appreciate your feedback!

“Great end product! I did find the website quite frustrating when trying to create the same badge for difference names. It was also a shame that we were missing a badge too where we needed them quite urgently.”

Helpful Report

Thank you for taking the time to give us this feedback. We are disappointed to hear you were missing a badge from your order. We’re usually known for our quality of service and therefore are sorry that we didn’t live up to those expectations here. Our customer services team is always available if you need help with directions through the website, we can talk you through the easiest method of processing this type of order. You can contact us through email at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112. We look forward to being of service to you in the future.

“The badge is of excellent quality, but it definitely took too long to get here in comparison to the time listed. I understand that the covid situation may have made it harder to deliver with expediency, but the listed timeframe should be amended to reflect that.”

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Hi William, thank you for sharing your feedback and bringing your experience to our attention. Our customers are the heart of our business, and we understand you’re feeling disappointed about the length of delivery in this case. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved. We’re sorry we’ve not been able to meet your expectations this time, we really do hope we will be of service to you in the future.

“Very easy to design using a massive range of templates, great quality and looked fantastic. Adds a very professional touch”

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What a lovely review! Thank you Eddie. We're so pleased you are happy with your order. Thank you for leaving your feedback! Great photo!

“Fab design, plenty of options & easy to order”

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Thanks Eva, that's so lovely to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Lead times on the website / confirmation email are very misleading. When I then called to chase the order I received no apology. Will not be using again.”

Helpful Report

Thank you for sharing your review. We’re disappointed to know of your recent bad experience with us. Following our set high standard, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved - we hope we can be of use to you in the future.

“Good quality and serivce”

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Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future!

“Lovely quality name badge and once made, prompt delivery.”

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Hi Helen, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Great quality and fast service 👌”

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Thank you Lisa. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“I never received the package”

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Thank you Dhanu for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message. Please do not hesitate to call us on 01623 723112 for direct support in chasing this order.

“I have ordered 2 badges from this company for work colleagues. Both wanted symbols (one a Dragon and one a small pic of her favourite beach) and it was so easy to choose the size of badge, background colour and upload the image. These were badges for the workplace and they looked professional and personal.”

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Hi Marie, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Rather disappointed with my experience. After reading the delivery time for products was 2 to 5 working days I placed my order for only 4 badges 4 weeks before I needed them for an event. I called 2 weeks before I needed them as they had not arrived to ask when I would get them and was told they were in dispatch for sending but I did not believe the person as they sounded flustered, when they did not arrive a few days later I called again and they said they were in dispatch again for sending. The third time I called I was told that the badges had failed quality and had to be remade. I explained to the customer service advisor that I needed them to be with me in two days as I was leaving the country for an event I ordered the badge for and was told it was my fault if they did not arrive as I had not paid the correct shipping. I placed my order on the 12th April and was flying on the 4th May 15 working days after order. My badges did not arrive in time. I have emailed customer service but are yet to respond!”

Helpful Report

Thank you Rachel for leaving us your review. We are disappointed to hear our team did not handle your case with care and efficiency. In response to your experience, it’s important to us that we take some further details to ensure this is investigated in the hope this does not repeat in the future. If you’re happy to provide us with further information, please notify us by responding to our direct message.

“Badges were lovely, robust, and on the whole very good but the names were a little small and not easily recognisable.”

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Badgemaster is rated 4.4 based on 773 reviews