Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.39

4.4 Rating 773 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 773 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficent.”

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“badges great, thx. I need an invoice though and have been chasing this for two weeks now-can one not be emailed to me?”

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“Very professional and excellent quality. Reliable and efficient service.”

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“Have had a couple of name badges from Badgemaster over recent years - all produced quickly and of high quality. Would highly recommend Badgemaster.”

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Hi Hilary, that's fantastic to hear! Thank you for being a loyal customer!

“Good quality and service”

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Thank you for sharing your experience with us!

“Very easy-to-use website and online ordering. The quality of the final badges is very good, thank you.”

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Hi Greg, that's great to hear! Thank you for shopping with us!

“I ordered from Badgemaster for the first time. The product arrived yesterday and I found the quality of the badge very good, however the artwork was misaligned and spoils the quality of the badge. I contacted their customer service and was told " I have looked at your order and we have printed it exactly how it you’ve designed it as we print straight from the PDF so unfortunately if it is not central that is not a fault of our own." I emailed back and explained that the design software on their site does not have any tools to ensure logos and names are central, the software allows to only to see a 2D format so once again you can not account for any curvatures etc. So I feel having the liability of accuracy of the logo from a 2D not aligning software is a bit extreme. When the design is take from the upload and put on the badge, the printing should be in line with the shape of the badge. The reply was that they take no responsibility and you have not paid for several wonky printed badges. Please beware that if you design your badge they will not care if it prints well or not and will not take into consideration of their poor design software. Poor customer service for just a small amount of money to replace badges with aligned logo.”

Helpful Report

Hi Steve. We're so sorry to hear about your bad experience whilst shopping at Badgemaster. Unfortunately, the tools on our badge designer can be awkward to use and we are currently undergoing development on our site to make this more user-friendly. We are sorry that our customer service team did not handle your case with the efficiency it required. We do have a centralised button on our software and our team should have assisted you in using this. Thank you for taking the time to highlight your experience. It is always important to us that we hear this to help us improve our services where possible. We really do hope we can be of use to you in the future. Many thanks.

“Ordered with them 5 or 6 times and every time, something goes wrong. Designs don't match what was requested, delays, package is lost in transport, ... Customer support has been helpful and able to fix in some cases, but I wouldn't recommend them to anybody”

Helpful Report

Thank you for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Our customers are the heart of our business, and we understand you’re feeling disappointed. It is always important to us to hear this so we can improve our services where required. If you would like to speak to us to provide further information, please leave us a response following our direct message. Thank you.

“very speedy efficient servcie”

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Hi Yvonne, that's great to hear! Thank you for sharing your feedback, we really appreciate it. We look forward to being of use to you in the future.

“Thank you, once again great badges, exactly what I ordered and delivered quickly”

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Thank you Terry!

“Great quality and excellent customer service”

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Hi Ryan, thank you taking time out to share your feedback. That's fantastic to hear!

“Excellent service”

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Thank you Katie!

“very pleased 5 stars”

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That's so lovely to hear, thank you Jayne!

“Whilst the products received were excellent, the customer service is absolutely shocking. The people on the phone are abrupt and rude. The manufacturing time is also misleading. On the website it states 3- 5 days but when you have placed your order and paid for the products you are told that the wait time is longer - potentially up to 10 days - this is a quite the difference! When I pointed this out to the person on the phone, I was then told that they cannot change this on their website - nonsense!! And not even an apology! It's misleading and dishonest. A shame as otherwise I would be recommending the company for their products - but definitely not for their customer service!”

Helpful Report

Thank you Andrew for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved. In response to your experience, it’s important to us that we take some further details to ensure this does not repeat in the future. If you’re happy to provide us with further information, please leave us a response following our direct message.

“The badge was not delivered to us until well after the time specified on the website, which meant that we had to create a reduced quality badge for the function that we were attending.”

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Hi Henry, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time. If there is anything we can do to further assist you in the meantime, please do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112.

“Turnaround on the website is a lie. I have ordered badges for the air show for senior management team based on the lead time on the website. I called to make sure we will receive those before an event and I have said very clear that we will cancel if not possible. Lady on the phone assured me I can cancel the order because badges are not printed yet and told me to to send an e-mail to confirm cancellation. No reply despite the fact I sent several e-mails. Badges delivered against my will. Quality is way far from perfect . Bubbles trapped underneath the cover. I do not recommend.”

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Thank you Paulina for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

“They sent me exactly what I ordered. No fuss. No bother.”

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Hi Jane, that is fantastic to hear! Thank you for your feedback.

“I found it straightforward to create the badge design online and to place my order. Production and delivery was completed within a good timescale. I was pleased to be able discover that this company would produce just a single badge (which is what I was looking for and didn't expect you to buy in bulk. And yes, the badge looks really smart.”

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Thank you Chris. We're so pleased you are happy with your order and our service. Thank you for leaving your feedback!

“Very happy with the Badges we received, website easy to use and quick service. Quality of Badges are very good, would certainly recommend”

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Hi Rhona, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Quality product & quick shipping. Website is fairly good but I wish you were told you had successfully added something to your cart.”

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Thank you for leaving your feedback! Your recommendation is definitely something we will think about adding. We hope we can be of use to you in the future.

Badgemaster is rated 4.4 based on 773 reviews