Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.39

4.4 Rating 786 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 786 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Anonymous

Anonymous // 01/01/2019

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“Original confirmation email was a bit confusing but resolved quickly. Lovely product too. Thanks very much 😊”

Helpful Report

Hi, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Quick response and excellent quality”

Helpful Report

Thank you very much, Stephen! We appreciate the opportunity and are delighted that our service exceeded your expectations; we hope to work with you again in the future. Thank you for your feedback. We sincerely appreciate it.

“Completely overpriced, took around two weeks to arrive which was too late for the event. I required the badges for. I did email to ask as to the whereabouts and received no reply. Would not use you guys again.”

Helpful Report

Thank you for your feedback. We are extremely sorry that your experience didn’t quite match your expectations. We would love the opportunity to investigate this further. Please contact us at customerservices@badgemaster.co.uk or 01623 723112 to provide us with further details

“The clip was placed in the wrong position therefore unable to use.”

Helpful Report

Thank you for your feedback. We are sorry that your experience didn’t quite match your expectations. We would love the opportunity to investigate this further. Please contact us at customerservices@badgemaster.co.uk or 01623 723112 to provide us with further details

“This is the second time I have used Badgemaster, the customer service advisors are always friendly and helpful The Badges are a very good price and of excellent quality.”

Helpful Report

Thank you Michael! We appreciate your kind words and are glad that we are able to provide you excellent service. Thank you for trusting in us for your badges.

“Excellent quality.”

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Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future

“The badges are excellent they arrived in good order are now displayed on lapels.”

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“Product never arrived”

Helpful Report

We would love to get some further details from you directly. If you’re open to discussing this further, please contact us at customerservices@badgemaster.co.uk or tel. 01623 723112.

“Excellent product”

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“as ordered”

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“Very quick service and badges well made.”

Helpful Report

Hi Toni, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The lettering on my badge was not central and when I asked for this to be corrected they refused and said I was responsible.”

Helpful Report

We're so sorry to hear about your experience whilst shopping at Badgemaster. Unfortunately, the tools on our badge designer can seem a little awkward to use, however, there is a 'centralise' image/text button on the website badge designer and our team should have assisted you in using this. The badge images ordered go straight through to our production department exactly as you designed the badge. We are sorry that our team did not handle your case with the efficiency you expected.

“Very good service”

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“Fast and efficent.”

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“badges great, thx. I need an invoice though and have been chasing this for two weeks now-can one not be emailed to me?”

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“Very professional and excellent quality. Reliable and efficient service.”

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“Have had a couple of name badges from Badgemaster over recent years - all produced quickly and of high quality. Would highly recommend Badgemaster.”

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Hi Hilary, that's fantastic to hear! Thank you for being a loyal customer!

“Good quality and service”

Helpful Report

Thank you for sharing your experience with us!

“Very easy-to-use website and online ordering. The quality of the final badges is very good, thank you.”

Helpful Report

Hi Greg, that's great to hear! Thank you for shopping with us!

“I ordered from Badgemaster for the first time. The product arrived yesterday and I found the quality of the badge very good, however the artwork was misaligned and spoils the quality of the badge. I contacted their customer service and was told " I have looked at your order and we have printed it exactly how it you’ve designed it as we print straight from the PDF so unfortunately if it is not central that is not a fault of our own." I emailed back and explained that the design software on their site does not have any tools to ensure logos and names are central, the software allows to only to see a 2D format so once again you can not account for any curvatures etc. So I feel having the liability of accuracy of the logo from a 2D not aligning software is a bit extreme. When the design is take from the upload and put on the badge, the printing should be in line with the shape of the badge. The reply was that they take no responsibility and you have not paid for several wonky printed badges. Please beware that if you design your badge they will not care if it prints well or not and will not take into consideration of their poor design software. Poor customer service for just a small amount of money to replace badges with aligned logo.”

Helpful Report

Hi Steve. We're so sorry to hear about your bad experience whilst shopping at Badgemaster. Unfortunately, the tools on our badge designer can be awkward to use and we are currently undergoing development on our site to make this more user-friendly. We are sorry that our customer service team did not handle your case with the efficiency it required. We do have a centralised button on our software and our team should have assisted you in using this. Thank you for taking the time to highlight your experience. It is always important to us that we hear this to help us improve our services where possible. We really do hope we can be of use to you in the future. Many thanks.

Badgemaster is rated 4.4 based on 786 reviews