Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.38

4.4 Rating 785 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

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“Very quick service”

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Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future.

“Goo quality product and took my design easily”

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Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future.

“Needed the Badges for Victory Church quickly. Provided and excellent service thank you.”

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Thank you for taking the time to give us this feedback Brett. We look forward to being of service to you in the future.

“Easy process, got exactly what I wanted. Handy I'd you want a quick replacement as well.”

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Thank you for taking the time to give us this feedback Chris. We look forward to being of service to you in the future.

“Easy ordering process, excellent choice of products, quick turnaround and delivery. Wouldn't hesitate recommending.”

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Thank you for taking the time to give us this feedback Carl. We look forward to being of service to you in the future.

“Inaccurate delivery times and very poor customer service.”

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Thank you for your feedback. We are sorry that your customer service experience didn’t quite match your expectations. We would love the opportunity to investigate this further. Please contact us at customerservices@badgemaster.co.uk or [01623 723112] to provide us with further details.

“The online software to design the badge was very user-friendly. The badge is high quality and I am really pleased with it. Good product, good service and at a good price.”

Helpful Report

Thank you so much Greg for the 5 star rating of Badgemaster! We're glad to hear that you found our online software to design the badge user-friendly as well as that the badge quality is high! It's great to know that you were pleased with the product, service, and price. We appreciate you for leaving this positive review.

“Badges are very good quality, very pleased with them”

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Thank you so much for the 5 star rating of Badgemaster June! We are glad to hear that you are happy with the badges in terms of quality. We really appreciate your positive feedback.

“Gave 5-7 days in the initial order email, I later phoned to be told by a RUDE lady chewing gum who was not very bothered and not professional that its 10-15 working days! I said I ordered for an event & she then went on to say she would chase up. Suddenly it arrives the next day on 24hour Royal Mail Parcel so it clearly had been done just not shipped. Won't be using it again or recommending Badgemaster.”

Helpful Report

thank you for bringing this to our attention. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. It is of high importance to us that this matter is rectified. We are currently investigating this and will make sure it's corrected. We strive incredibly hard to deliver a high standard of service and for that, we’re sorry we’ve not been able to deliver on this occasion.

“I can’t fault the ordering process or the product but have given 4 stars instead of 5 due to the delivery being much slower than stated when I ordered with no communication letting me know, which was disappointing.”

Helpful Report

Thank you for your feedback Sam. We are sorry that your experience didn’t quite match your expectations. We would love the opportunity to investigate this further. Please contact us at customerservices@badgemaster.co.uk or [01623 723112] to provide us with further details.

“Excellent product and service.”

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Hi Adam, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Ordered magnet back badges and waited quite a few weeks for this to happen to then receive pin badges that are useless for our line of business.”

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“A few badges fell apart Pin became un stuck not as good quality as previous badges”

Helpful Report

Thank you for bringing this to our attention. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. It is of high importance to us that this matter is rectified. We are currently investigating this and will make sure it's corrected. We strive incredibly hard to deliver a high standard of service and for that, we’re sorry we’ve not been able to deliver on this occasion.

“Expensive, slow to make and deliver and dented on arrival.”

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“Easy to order and delivered on time”

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Hi Angela, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Looks very classy, well worth the money”

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Hi Harold, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The badge is ok, but not very strong pin & the quality could be better.”

Helpful Report

Hi Lucy, Thanks so much for the feedback about Badgemaster. We strive to make sure our customers are satisfied with our products so we're sorry to hear that there is an issue with your order! We truly believe that customer service and quality should go hand-in-hand so please contact our customer service team customers@badgemaster.co.uk and they will be more than happy to look into this issue for you Thanks again! Best, The Badgemaster Team

“As we are missing 9 badges from the order”

Helpful Report

Thank you so much for taking the time to share your feedback on Badgemaster, Lisa. I understand your frustration with the missing badges and apologise for any inconvenience this has caused. I can confirm that, following your email correspondence with the customer service team, the missing badges are currently being remade and will be dispatched as soon as possible.

“Excellent service and quality.”

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Thank you for giving us a 5-star rating on Badgemaster, Bryan! We truly appreciate your kind words! We strive to provide excellent service and quality with every order.

“Excellent product, only got 4 stars as they take quite a while to arrive.”

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Thanks so much, Sharon, for your 4 star rating on Badgemaster! We're so glad to hear you feel it's an excellent product! We appreciate your loyalty, and apologize for any delays you experienced in getting your order. Thanks again for your feedback!

Badgemaster is rated 4.4 based on 785 reviews