Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.39

4.4 Rating 773 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 773 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few badges fell apart Pin became un stuck not as good quality as previous badges”

Helpful Report

Thank you for bringing this to our attention. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. It is of high importance to us that this matter is rectified. We are currently investigating this and will make sure it's corrected. We strive incredibly hard to deliver a high standard of service and for that, we’re sorry we’ve not been able to deliver on this occasion.

“Expensive, slow to make and deliver and dented on arrival.”

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“Easy to order and delivered on time”

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Hi Angela, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Looks very classy, well worth the money”

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Hi Harold, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The badge is ok, but not very strong pin & the quality could be better.”

Helpful Report

Hi Lucy, Thanks so much for the feedback about Badgemaster. We strive to make sure our customers are satisfied with our products so we're sorry to hear that there is an issue with your order! We truly believe that customer service and quality should go hand-in-hand so please contact our customer service team customers@badgemaster.co.uk and they will be more than happy to look into this issue for you Thanks again! Best, The Badgemaster Team

“As we are missing 9 badges from the order”

Helpful Report

Thank you so much for taking the time to share your feedback on Badgemaster, Lisa. I understand your frustration with the missing badges and apologise for any inconvenience this has caused. I can confirm that, following your email correspondence with the customer service team, the missing badges are currently being remade and will be dispatched as soon as possible.

“Excellent service and quality.”

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Thank you for giving us a 5-star rating on Badgemaster, Bryan! We truly appreciate your kind words! We strive to provide excellent service and quality with every order.

“Excellent product, only got 4 stars as they take quite a while to arrive.”

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Thanks so much, Sharon, for your 4 star rating on Badgemaster! We're so glad to hear you feel it's an excellent product! We appreciate your loyalty, and apologize for any delays you experienced in getting your order. Thanks again for your feedback!

“Highly recommended”

Helpful Report

Thank you so much, SYED, for your 5-star rating of Badgemaster! We're incredibly pleased that you were satisfied with your experience and would highly recommend us!

“It was easy to create and order. It then arrived quickly. I am really pleased with the result.”

Helpful Report

Thank you so much, Paula, for your amazing 5-star review! We are so glad that the process of creating and ordering your Badgemaster was easy, that you received your order quickly, and that you were thoroughly pleased with the result. It means so much to us to have a happy, returning customer like you. Thank you!

“You sent a duplicate of the same badge and didn’t send our other staff members at all. Design option on website be the hard to use also”

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“Great service good quality products would recommend.”

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Hi Steve, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Once I had got the hang of the design tool, it was fairly easy. I would suggest an idiots guide for it should be made available. Frustrations can sometimes lead to lost sales.”

Helpful Report

Hi David, thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback and it will be taken into consideration.

“This is a lovely badge & I am very happy with it.”

Helpful Report

Thank you Sarah. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“Fantastic quality and I would only ever use Badgemaster for my badges!”

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Thank you Alan. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“Excellent customer relations team, the badges are excellent quality and very reasonably priced.”

Helpful Report

Thank you. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“good badges but they deleted my prototype and asked me to start again with no explanation”

Helpful Report

Thank you Bodun for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. In response to your experience, it’s important to us that we take some further details to ensure this does not repeat in the future. If you’re happy to provide us with further information, please leave us a response following our direct message.

“Excellent service and high quality products. Very happy and will continue to use Badgemaster for our future needs.”

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Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future.

“Brilliant service from Badgemaster”

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Hi Tracey, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Great Coronation badges for my street party giveaways. Prompt and efficient service. Thank you Badgemaster”

Helpful Report

Hi Lisa, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback! Glad you like your Coronation Badges.

Badgemaster is rated 4.4 based on 773 reviews