Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.39

4.4 Rating 776 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 776 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received”

Helpful Report

Thank you for your review. We’re sorry to hear you never received your order and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to our customer services team in hopes that we can rectify this matter for you.

“The communication regards the status of our order was not good enough and resulted in me misleading my client about the expectation of delivery. There was a degree of urgency for my order so I enquired 4 days after placing the order for a status update. We were stated 5-8 days lead time after placing the order (not before, which would have been useful), so in asking for an update we were hoping for the best. We were told that the order was in packing and should be with us soon, which was well received and gave us confidence (therefore we informed our client that they would arrive soon). 4 days later, after no sign of delivery, I asked for another update to be told they were in fact still in production and 'packing' in fact meant quality control prior to dispatch. The product then arrived 3 days later. I appreciate that they have lead times and quality control is of course good, however, there was a lack of communication throughout and the ambiguous language was not accurate or useful, I felt misinformed. We even received a dispatch notification after they were delivered. The finished badges are good quality but the communication and service let them down.”

Helpful Report

We’re sorry to hear that our customer service team did not handle your case with the efficiency it required and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to the relevant team in hopes that we can rectify this matter for you.

“Took a long time to deliver without any progress or prior time lines”

Helpful Report

Thank you Samuel for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to our customer services team in hopes that we can rectify this matter for you.

“Love badgemaster, I've brought from them more than once and the quality of the end product is the best. Communication was very quick with the team and I'll always use them for future purchases.”

Helpful Report

Thank you Richard. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“Really good quality, quick turnaround would order again 👍”

Helpful Report

Hi Mike, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The badges looked great and were of good quality however instead of name badges for 3 different people we received 3 identical ones. By the time we received the second attempt at our order, the event we purchased them had finished.”

Helpful Report

Hi, we're so sorry to hear about your bad experience whilst shopping at Badgemaster, we’ve sent your message directly to our customer services team in the hope that we can resolve this issue for future purchases.

“The badge looks good, but crucial information was missed off on Badgemaster's first attempt, and it took unduly long to get another one.”

Helpful Report

Thank you Nicola for leaving us your review. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. We’ve sent your message directly to our customer services team in the hope that we can rectify this matter.

“The staff are helpful over the phone but the website is very poor and not user friendly. In this day and age I believe a good website is essential.”

Helpful Report

Hi Bethany, we're so sorry to hear about your bad experience whilst shopping at Badgemaster. Unfortunately, the tools on our website can be awkward to use and we are currently undergoing development on our site to make this more user-friendly. We are sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention.

“Everything was as expected, and ordering what I wanted was easy and was delivered quickly.”

Helpful Report

Hi Ga Lok Chung, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The badges were acceptable, but after adding various options, were 'expensive', and I cannot see how a delivery charge of £17.95 is justified after having spent £500 on the product, I often use the same delivery company and for a similar sized parcel, pay in the region of £7, but having said that most companies I have dealt with do not charge for orders of such a value”

Helpful Report

Hi Brian, thank you for sharing your feedback and bringing your experience to our attention. Our customers are the heart of our business, and we understand you’re feeling disappointed about delivery given price. We’ve sent your message directly to our customer services team in the hope that we can rectify this matter.

“Excellent service and well received by those of us who will be wearing them.”

Helpful Report

Thank you, Chris. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“Very quick and efficient service”

Helpful Report

Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future.

“Great item, fast delivery.”

Helpful Report

Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future.

“badges are always delivered quickly and of great quality.”

Helpful Report

Thank you. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“Like the choice of badges available in each section and the easy design tool. Quick delivery”

Helpful Report

Hi Lyndon, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Nice badge, but took much longer to arrive than was promised and communication was non-existent when I asked where the badge was. They only replied when I told them I wanted to cancel!”

Helpful Report

Thank you so much for your feedback, JULIA. We are sorry to hear that your experience was not what you expected it to be when ordering a badge from us. We apologize for the delay that occurred and for the lack of communication when you were looking to get an update on your order. We are sorry for any inconvenience you may have faced as a result. It is important to us that we do whatever we can to make sure you have the best experience when dealing with our company. Your honest feedback is invaluable to us and we would be grateful if you could help us understand how we can make things better. Thank you once again for bringing this to our attention.

“fast and good service”

Helpful Report

“Ordered a few times now and they're always great! They were particularly helpful with my last order and recovering some older designs. Highly recommend.”

Helpful Report

“I designed the badge online and the website image looked just like it did on the finished badge. Easy to order online and pay for it. Great value product. Quick and easy delivery to my post box. Thank you. Tim”

Helpful Report

“Received excellent customer service from Badgemaster, they turned around my order very quickly. Delighted with their product too.”

Helpful Report

Badgemaster is rated 4.4 based on 776 reviews