Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.39

4.4 Rating 787 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 787 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Anonymous

Anonymous // 01/01/2019

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“Badges are good quality, but communication throughout the order process isn't great. When you place the order you have no idea when they'll arrive, and the last two times I've had to chase up my orders because they've gone past their usual production time. It's not the smoothest of order processes - I got an email telling me my order had been despatched 3 days after it arrived with me. If you need them for a set time then I wouldn't suggest ordering as they're not reliable enough, but if you're not needing them for a specific date then they are good quality when they do arrive.”

Helpful Report

Thank you for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention.

“Excellent product, very quick delivery.”

Helpful Report

Hi Raif, that's great to hear! Thank you so much for taking the time out of your day to leave us a review. We really appreciate your feedback!

“Great end product! I did find the website quite frustrating when trying to create the same badge for difference names. It was also a shame that we were missing a badge too where we needed them quite urgently.”

Helpful Report

Thank you for taking the time to give us this feedback. We are disappointed to hear you were missing a badge from your order. We’re usually known for our quality of service and therefore are sorry that we didn’t live up to those expectations here. Our customer services team is always available if you need help with directions through the website, we can talk you through the easiest method of processing this type of order. You can contact us through email at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112. We look forward to being of service to you in the future.

“The badge is of excellent quality, but it definitely took too long to get here in comparison to the time listed. I understand that the covid situation may have made it harder to deliver with expediency, but the listed timeframe should be amended to reflect that.”

Helpful Report

Hi William, thank you for sharing your feedback and bringing your experience to our attention. Our customers are the heart of our business, and we understand you’re feeling disappointed about the length of delivery in this case. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved. We’re sorry we’ve not been able to meet your expectations this time, we really do hope we will be of service to you in the future.

“Very easy to design using a massive range of templates, great quality and looked fantastic. Adds a very professional touch”

Badgemaster 5 star review on 12th June 2022

Helpful Report

What a lovely review! Thank you Eddie. We're so pleased you are happy with your order. Thank you for leaving your feedback! Great photo!

“Fab design, plenty of options & easy to order”

Helpful Report

Thanks Eva, that's so lovely to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Lead times on the website / confirmation email are very misleading. When I then called to chase the order I received no apology. Will not be using again.”

Helpful Report

Thank you for sharing your review. We’re disappointed to know of your recent bad experience with us. Following our set high standard, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved - we hope we can be of use to you in the future.

“Good quality and serivce”

Helpful Report

Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future!

“Lovely quality name badge and once made, prompt delivery.”

Helpful Report

Hi Helen, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Great quality and fast service 👌”

Helpful Report

Thank you Lisa. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“I never received the package”

Helpful Report

Thank you Dhanu for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message. Please do not hesitate to call us on 01623 723112 for direct support in chasing this order.

“I have ordered 2 badges from this company for work colleagues. Both wanted symbols (one a Dragon and one a small pic of her favourite beach) and it was so easy to choose the size of badge, background colour and upload the image. These were badges for the workplace and they looked professional and personal.”

Helpful Report

Hi Marie, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Rather disappointed with my experience. After reading the delivery time for products was 2 to 5 working days I placed my order for only 4 badges 4 weeks before I needed them for an event. I called 2 weeks before I needed them as they had not arrived to ask when I would get them and was told they were in dispatch for sending but I did not believe the person as they sounded flustered, when they did not arrive a few days later I called again and they said they were in dispatch again for sending. The third time I called I was told that the badges had failed quality and had to be remade. I explained to the customer service advisor that I needed them to be with me in two days as I was leaving the country for an event I ordered the badge for and was told it was my fault if they did not arrive as I had not paid the correct shipping. I placed my order on the 12th April and was flying on the 4th May 15 working days after order. My badges did not arrive in time. I have emailed customer service but are yet to respond!”

Helpful Report

Thank you Rachel for leaving us your review. We are disappointed to hear our team did not handle your case with care and efficiency. In response to your experience, it’s important to us that we take some further details to ensure this is investigated in the hope this does not repeat in the future. If you’re happy to provide us with further information, please notify us by responding to our direct message.

“Badges were lovely, robust, and on the whole very good but the names were a little small and not easily recognisable.”

Helpful Report

“I ordered my badges and the confirmation email did not have the correct details. I immediately emailed Badgemaster who were really good and said that they would ensure that the correct badges would be supplied. When the badges turned up - which was very soon after - the quality was great but Badgemaster had sent the incorrect badges. I contacted Badgemaster who were really good and acknowledged the error. I offered to pay for the remake but, to their credit, they said this was not necessary and they would replace the badges. This was the last I heard. The last email I had from BM was on April 28th and since then nothing. I have tried to contact them but nothing. My event is early next week so it looks like it will be badgeless which is a shame. Initially BM were brilliant but, alas, I don't think that I will be getting my badges afterall!”

Helpful Report

Hi Chris, thank you for leaving us a review. We’re usually known for our quality of service and therefore are sorry that we didn’t live up to those expectations here. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. We’ve sent you a direct message in the hope you can chat with us further upon rectifying this matter.

“Exactly what we ordered and great quality!”

Helpful Report

Hi Lauren that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“I complained about the printing quality as I got offered another printing I also asked to change the spelling from carer to care, but I got a second delivery with all the badges the same as the first order. I paid for the badges that in the end, no one will be able to use.”

Helpful Report

Thank you Joan for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Following our set high standard, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

“Average delivery time is 6 to 8 weeks if the order is chased regularly! orders need to be chased every time and despite chasing it takes weeks to receive the order and the customer service team promoted to look into the issue and do not get back to the client with a solution”

Helpful Report

Thank you Manuela for sharing your review. We’re disappointed to know of your recent bad experience with us. We have been extremely busy in recent months and are sorry we could not deliver our high-quality service in your interaction with the business, we apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

“The design feature was easy to use, and my badge looked exactly as displayed. I am very happy with the result, especially the magnetic clip; I was worried it might not be strong enough, but it's easy to take apart yet stable once clipped.”

Helpful Report

Hi Leah that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback! We look forward to being of service to you in the future.

“Very good work received my badge and I was very happy with the quality of work done”

Helpful Report

Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback! We're glad you liked your badges.

Badgemaster is rated 4.4 based on 787 reviews