Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.39

4.4 Rating 773 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 773 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my badges and the confirmation email did not have the correct details. I immediately emailed Badgemaster who were really good and said that they would ensure that the correct badges would be supplied. When the badges turned up - which was very soon after - the quality was great but Badgemaster had sent the incorrect badges. I contacted Badgemaster who were really good and acknowledged the error. I offered to pay for the remake but, to their credit, they said this was not necessary and they would replace the badges. This was the last I heard. The last email I had from BM was on April 28th and since then nothing. I have tried to contact them but nothing. My event is early next week so it looks like it will be badgeless which is a shame. Initially BM were brilliant but, alas, I don't think that I will be getting my badges afterall!”

Helpful Report

Hi Chris, thank you for leaving us a review. We’re usually known for our quality of service and therefore are sorry that we didn’t live up to those expectations here. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. We’ve sent you a direct message in the hope you can chat with us further upon rectifying this matter.

“Exactly what we ordered and great quality!”

Helpful Report

Hi Lauren that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“I complained about the printing quality as I got offered another printing I also asked to change the spelling from carer to care, but I got a second delivery with all the badges the same as the first order. I paid for the badges that in the end, no one will be able to use.”

Helpful Report

Thank you Joan for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Following our set high standard, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

“Average delivery time is 6 to 8 weeks if the order is chased regularly! orders need to be chased every time and despite chasing it takes weeks to receive the order and the customer service team promoted to look into the issue and do not get back to the client with a solution”

Helpful Report

Thank you Manuela for sharing your review. We’re disappointed to know of your recent bad experience with us. We have been extremely busy in recent months and are sorry we could not deliver our high-quality service in your interaction with the business, we apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

“The design feature was easy to use, and my badge looked exactly as displayed. I am very happy with the result, especially the magnetic clip; I was worried it might not be strong enough, but it's easy to take apart yet stable once clipped.”

Helpful Report

Hi Leah that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback! We look forward to being of service to you in the future.

“Very good work received my badge and I was very happy with the quality of work done”

Helpful Report

Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback! We're glad you liked your badges.

“Excellent service, very quick and very happy with the finished poduct.”

Helpful Report

Hi Bryan, that's lovely to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“I have had terrible service recently , they do not answer calls , I cant get any update for my orders placed in march on emails , not sure what more I can do to know what has happened to my order. not good at all”

Helpful Report

Thank you Pascal for your review. We’re sorry to hear you've had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message. In the meantime, please do not hesitate to contact us on 01623 723112 for a direct chase on your order.

“I was very disappointed with the delivery time for the badges. It took over a month to get the badges from a web site promise of 3-5 days. I rang every week and kept getting various 'reasons' why they were not ready. It would have been helpful if the delivery expectation had been set properly in our initial conversations about the design or an honest answer given to my enquiries. The badges are great, but I wouldn't use Badgemaster again.”

Helpful Report

Hi Robin, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved. We really appreciate you taking the time to share your feedback and bringing your experience to our attention. If there is anything we can do to further assist you, please do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112.

“It is unacceptable that you do not accept orders to the Channel Islands without removing the VAT. Guernsey is exempt from tax so please get this sorted on your system. Also because you cannot do this it is also unacceptable that you do not offer a refund for VAT charged whilst getting this operational. Most companies now have got this sorted on their website/purchase system.”

Helpful Report

Hi Nicole, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time. We are currently in the process of resolving this issue and hope this will be sorted out as soon as possible. Thank you for taking the time out of your day to leave us a review. Best wishes.

“Easy ordering and badge arrived very quickly”

Helpful Report

Hi Simon, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“good quality product”

Helpful Report

Thank you Diane, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Badge arrived in good time and was very well made”

Helpful Report

Thank you Pauline! We are super glad to hear you are happy with your order, thank you for taking time out of your day to leave us a review.

“Nice quality and quick delivery.”

Helpful Report

Thank you Celia. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“Great quality, but it took 3 weeks for them to arrive after paying 1st class postage. I chased three times and no one got back to me despite promises.”

Helpful Report

Thank you Jagjit for leaving us your review. We are glad you were pleased with the quality of our products, we are, however, sorry to hear of the frustration regarding the delivery and therefore apologise for the inconvenience caused. The delay in delivery may have been due to the bank holiday period. A first-class delivery should have been set up with your order; this unfortunately does not include the time taken to manufacture the products but the time taken to receive the products on completion of manufacturing. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message. In the meantime, please do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112.

“My single badge arrived on time and was exactly as I had designed it. Good quality, durable materials.”

Helpful Report

Hi Thomas, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Excellent service”

Helpful Report

Hi Ian, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Easy to use website, value for money and smooth delivery. I regularly use Badgemaster for all our badges.”

Helpful Report

Hi Stephanie, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Very happy with the products provided.”

Helpful Report

Hi Nicky, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The order has taken far too long it was originally placed in July and it's still not complete. I've ordered several other lanyards and that's been a few weeks now. Never have we had this issue before and we have been using Badgemaster since we opened.”

Helpful Report

Thank you Lyndsey for sharing your review. We’re disappointed to know of your recent bad experience with us. Following our set high standard, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

Badgemaster is rated 4.4 based on 773 reviews