Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.40

4.4 Rating 770 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 770 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quick service”

Helpful Report

Hi Louise, It's so great to hear that you are happy with the turnaround time on the services we provided. We really appreciate you taking the time to leave this wonderful review.

“Badges are well made exactly as ordered and on time”

Helpful Report

Hi Phil, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We look forward to being of service to you in the future.

“The badges are good quality as always, though I find the re-ordering process a bit tricky!”

Helpful Report

Hi Debbie, thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback, I will send your thoughts over to the relevant teams.

“Website very easy to use and quick delivery! Would recommend Badgemaster.”

Helpful Report

Hi Lynn, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The badges are the best I have ever seen. The quality is superb, and the logo is crisp! The 'bot' functionality needs to either be replaced or upgraded. It was difficult to get an answer, but when I finally did, everything was a breeze.”

Helpful Report

Hi James, that's great to hear! Thank you so much for taking time out of your day to leave us a review. I will be sure to pass on your notes regarding the 'bot'. We really appreciate your feedback!

“Excellent customer service - very quick delivery - highy recommend.”

Helpful Report

Hi Louise, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Nice quality product at a good price, easy to order and very prompt delivery. Would recommend Badgemaster”

Helpful Report

That's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Had to do 2 orders, the first I had uploaded a logo for the badges but the shading did not match the colour of the background (matched on the template) so I had to redo another order with a plain background and that badge came through fine thankyou. Its a shame the 1st batch was not QC'd as once sent out you unable to return badge's”

Helpful Report

Thank you for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We will pass on your feedback to relevant teams to try and avoid this issue in future.

“Incorrect order received which I reported and never received original order which I have paid for”

Helpful Report

In response to your experience, it’s important to us that we take some further details to ensure this does not repeat in the future. If you’re happy to - please provide us with further information, by leaving us a response below giving a contact email. 😊 Thank you

“Good Quality, Quick dispatch.”

Helpful Report

Thank you Sajjad. We're so pleased you are happy with our service. Thank you for leaving this kind feedback!

“Very good would order again”

Helpful Report

Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future.

“I am very disappointed that I ordered 4 badges and sent 4 names in a document and no one had the common sense to put the names on the badges.”

Helpful Report

Thank you Jayne for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention - it has been passed on to the relevant department.

“Thank you for a simple and speedy process. Although there was a mistake with the spelling of one of our names, it was quickly rectified and a new badge was sent.”

Helpful Report

Thank you Gillian. We're so pleased you are happy with our service. Thank you for leaving this kind feedback!

“It needs some time to get used to the website but then the facilities are very powerful. Designs can be chosen, logos can be uploaded and it is easy to change the design, size and position of text. Interactive help (from a person) is available. However badge sizes are quite limited. When the badge itself arrived, I found the text more difficult to read then it appeared on the website, and I felt the need to increase the text size and choose a more prominent text colour.”

Helpful Report

Hi Mike, thank you for your helpful feedback - it has been passed on to the relevant department. We are so pleased you are happy with our service but we are sorry that your order didn’t quite match your expectations. We hope we can be of service to you in the future.

“Thank you so much, very happy with my badge! 🤗”

Helpful Report

Thank you Edita. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“Quick delivery , exactly what was ordered.”

Helpful Report

Hi, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The online order process was difficult for me to use and I ended up with incoreect wording on the first batch of badges. Resulting in me paying double the cost for the correct badges. Badgemaster told me that they know the order process is difficult and they are working on a better system, however they would not pffer any sort of refund. I accept it was my error but I still think that knowing how poor the order process is and it is impossible to double check what has been ordered, they cpould have met me half way. Very disappointed.”

Helpful Report

Hi Gillian, We're so sorry to hear about your bad experience whilst shopping at Badgemaster. We are currently undergoing development on our site to make this more user-friendly but I appreciate your frustration. You should have received an email regarding the issue. Thank you for taking the time to highlight your experience. It is always important to us that we hear this to help us improve our services where possible. We really do hope we can be of use to you in the future and can only apologies for the mix up. Many thanks The Badgemaster Team.

“Easy to create a name badge, the only negative is that unless I did not use the corret colour font my name did not come white enough, it was probably printed under the top coating but other wise it is a good quality”

Helpful Report

Hi, unfortunately, the tools on our badge designer can be awkward to use and we are currently undergoing development on our site to make this more user-friendly. Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future.

“Product good and delivery on time. Website could be easier to use though - if section missed in the design stage it's not obvious where the issue is.”

Helpful Report

Thank you for taking the time to give us this feedback. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved. We look forward to being of service to you in the future!

“The badges are well made and look great. Badgemaster dealt with the issue we had with one badge very quickly so that was great.”

Helpful Report

Thank you Beth. We're so pleased you are happy with our service. Thank you for leaving this kind feedback!

Badgemaster is rated 4.4 based on 770 reviews