Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.39

4.4 Rating 773 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 773 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Anonymous

Anonymous // 01/01/2019

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“Great services, badge was great. Perhaps could do with a bit information on delivery and updates. It was quick but didn't know it had even been processed!”

Helpful Report

Thank you Sophie. We're so pleased you are happy with your order. Thank you for leaving your feedback, we will pass your notes on to the relevant team.

“It is very easy to create your personal badge and use your own picture. Many options of shape and colour. Easy to pay and quick delivery. Service has covered all my expectations.”

Helpful Report

Hi Katarzyna, we are so pleased to hear that we met all of your expectations and look forward to being of service to you in the future! Thank you so much for this lovely review.

“After a call regarding when delivery would be the badge was delivered next day.”

Helpful Report

Hi, we are so pleased to hear you had a quick delivery and a productive phone call with our customer services team! Thank you for taking the time to leave this wonderful review.

“Great quick service”

Helpful Report

Hi Louise, It's so great to hear that you are happy with the turnaround time on the services we provided. We really appreciate you taking the time to leave this wonderful review.

“Badges are well made exactly as ordered and on time”

Helpful Report

Hi Phil, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We look forward to being of service to you in the future.

“The badges are good quality as always, though I find the re-ordering process a bit tricky!”

Helpful Report

Hi Debbie, thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback, I will send your thoughts over to the relevant teams.

“Website very easy to use and quick delivery! Would recommend Badgemaster.”

Helpful Report

Hi Lynn, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The badges are the best I have ever seen. The quality is superb, and the logo is crisp! The 'bot' functionality needs to either be replaced or upgraded. It was difficult to get an answer, but when I finally did, everything was a breeze.”

Helpful Report

Hi James, that's great to hear! Thank you so much for taking time out of your day to leave us a review. I will be sure to pass on your notes regarding the 'bot'. We really appreciate your feedback!

“Excellent customer service - very quick delivery - highy recommend.”

Helpful Report

Hi Louise, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Nice quality product at a good price, easy to order and very prompt delivery. Would recommend Badgemaster”

Helpful Report

That's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Had to do 2 orders, the first I had uploaded a logo for the badges but the shading did not match the colour of the background (matched on the template) so I had to redo another order with a plain background and that badge came through fine thankyou. Its a shame the 1st batch was not QC'd as once sent out you unable to return badge's”

Helpful Report

Thank you for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We will pass on your feedback to relevant teams to try and avoid this issue in future.

“Incorrect order received which I reported and never received original order which I have paid for”

Helpful Report

In response to your experience, it’s important to us that we take some further details to ensure this does not repeat in the future. If you’re happy to - please provide us with further information, by leaving us a response below giving a contact email. 😊 Thank you

“Good Quality, Quick dispatch.”

Helpful Report

Thank you Sajjad. We're so pleased you are happy with our service. Thank you for leaving this kind feedback!

“Very good would order again”

Helpful Report

Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future.

“I am very disappointed that I ordered 4 badges and sent 4 names in a document and no one had the common sense to put the names on the badges.”

Helpful Report

Thank you Jayne for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention - it has been passed on to the relevant department.

“Thank you for a simple and speedy process. Although there was a mistake with the spelling of one of our names, it was quickly rectified and a new badge was sent.”

Helpful Report

Thank you Gillian. We're so pleased you are happy with our service. Thank you for leaving this kind feedback!

“It needs some time to get used to the website but then the facilities are very powerful. Designs can be chosen, logos can be uploaded and it is easy to change the design, size and position of text. Interactive help (from a person) is available. However badge sizes are quite limited. When the badge itself arrived, I found the text more difficult to read then it appeared on the website, and I felt the need to increase the text size and choose a more prominent text colour.”

Helpful Report

Hi Mike, thank you for your helpful feedback - it has been passed on to the relevant department. We are so pleased you are happy with our service but we are sorry that your order didn’t quite match your expectations. We hope we can be of service to you in the future.

“Thank you so much, very happy with my badge! 🤗”

Helpful Report

Thank you Edita. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“Quick delivery , exactly what was ordered.”

Helpful Report

Hi, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The online order process was difficult for me to use and I ended up with incoreect wording on the first batch of badges. Resulting in me paying double the cost for the correct badges. Badgemaster told me that they know the order process is difficult and they are working on a better system, however they would not pffer any sort of refund. I accept it was my error but I still think that knowing how poor the order process is and it is impossible to double check what has been ordered, they cpould have met me half way. Very disappointed.”

Helpful Report

Hi Gillian, We're so sorry to hear about your bad experience whilst shopping at Badgemaster. We are currently undergoing development on our site to make this more user-friendly but I appreciate your frustration. You should have received an email regarding the issue. Thank you for taking the time to highlight your experience. It is always important to us that we hear this to help us improve our services where possible. We really do hope we can be of use to you in the future and can only apologies for the mix up. Many thanks The Badgemaster Team.

Badgemaster is rated 4.4 based on 773 reviews