Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.38

4.4 Rating 784 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent cuistomer servvice. We needed badges in a hurry and Badgemaster went above and beyond to get them to us.”

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Thank you Samantha. We're so pleased you are happy with our service. Thank you for leaving this kind feedback

“Really nice badge. But why do you need safety pins, & clips. Doesn't make sense????”

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“Very happy with the products and service”

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Hi, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Found thie website by accident really but ordered straight away and delivered in super quick time. If I need anything again I'll definitely be back.”

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Hi Sara, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Brilliant qulity work badges, delivered very quickly”

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Thank you Sidra. We're so pleased you are happy with your order. Thank you for leaving your feedback!

“Using the web site design page was easy, quick delivery and I ended up with a very good quality badge. I can fully recommend, thank you.”

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We're so pleased you are happy with your order. Thank you for leaving your feedback, and we look forward to being of service to you in the future!

“Easy to order and excellent quality badge. Arrived in a timely manner. Extremely happy with purchase.”

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Hi Emma, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback.

“Very easy to use website, great service”

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Thank you for taking the time to give us this feedback. We look forward to being of service to you in the future.

“The design is as I uploaded to the website but not exactly centred on the badge. The badge is more bendy than I expected when the magnet is being detached and I have to be very careful for fear of it snapping. It serves its purpose but quite expensive for its quality in my opinion.”

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Thank you Debbie for your review. We’re sorry to hear you had a disappointing experience and appreciate you taking the time to bring this issue to our attention. Please accept our sincere apologies for your concerns about the badges quality, please ensure you send any further information about this directly to customers@badgemaster.co.uk so we can deal with it appropriately. Thank you.

“Badges were great in themselves - good quality and correct to what was ordered. But the customer service is unbelievably shocking. Very slow response rates, online chat agent disappears without finishing the conversation, huge wait times for delivery (we've been waiting for our latest order for 3weeks at this point, and have had no updates on where they are despite several attempts at reaching out through email, phone and online chat), invoicing before the orders have been sent out etc. Definitely need to work on their customer service and speed of delivery/responses.”

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Dear Jenni , Thank you so much for taking the time to share your feedback on your experience with Badgemaster. Please accept our sincere apologies for any delays you may have experienced with your enquiry, please ensure any queries are sent directly to customers@badgemaster.co.uk I believe you are currently speaking via webchat to my colleague Lilly regarding your order who has confirmed that this was dispatched yesterdy at the point of invoicing and is currently with royal mail for delivery I hope this helpful but please don't hesitate to contact me should you have any further queries Warm regards, Rachel

“Great services, badge was great. Perhaps could do with a bit information on delivery and updates. It was quick but didn't know it had even been processed!”

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Thank you Sophie. We're so pleased you are happy with your order. Thank you for leaving your feedback, we will pass your notes on to the relevant team.

“It is very easy to create your personal badge and use your own picture. Many options of shape and colour. Easy to pay and quick delivery. Service has covered all my expectations.”

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Hi Katarzyna, we are so pleased to hear that we met all of your expectations and look forward to being of service to you in the future! Thank you so much for this lovely review.

“After a call regarding when delivery would be the badge was delivered next day.”

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Hi, we are so pleased to hear you had a quick delivery and a productive phone call with our customer services team! Thank you for taking the time to leave this wonderful review.

“Great quick service”

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Hi Louise, It's so great to hear that you are happy with the turnaround time on the services we provided. We really appreciate you taking the time to leave this wonderful review.

“Badges are well made exactly as ordered and on time”

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Hi Phil, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We look forward to being of service to you in the future.

“The badges are good quality as always, though I find the re-ordering process a bit tricky!”

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Hi Debbie, thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback, I will send your thoughts over to the relevant teams.

“Website very easy to use and quick delivery! Would recommend Badgemaster.”

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Hi Lynn, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“The badges are the best I have ever seen. The quality is superb, and the logo is crisp! The 'bot' functionality needs to either be replaced or upgraded. It was difficult to get an answer, but when I finally did, everything was a breeze.”

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Hi James, that's great to hear! Thank you so much for taking time out of your day to leave us a review. I will be sure to pass on your notes regarding the 'bot'. We really appreciate your feedback!

“Excellent customer service - very quick delivery - highy recommend.”

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Hi Louise, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

“Nice quality product at a good price, easy to order and very prompt delivery. Would recommend Badgemaster”

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That's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!

Badgemaster is rated 4.4 based on 784 reviews