Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.39

4.4 Rating 773 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 773 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products, only thing is that delivery was longer than quoted and when calling for an update on our order was told that we had no account.”

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Thank you for your feedback!

“Excellent well made badge. Outstanding service Highly recommended”

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We are so grateful for your kind words. Thanks for sharing your review with us and the community.

“quality item, arrived in good time,”

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Thank you very much. It means a world to us!

“ordered online- completely wrong product sent. customer service cannot help online customers and told to contact Sales??”

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We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Our Customer Services Manager would love to speak to you, so feel free to give us a call at 01623 723 112.

“The badges were ok. Customer service was shocking. When purchasing anything online you'd normally expect a confirmation email. I never received a confirmation email or any follow-up emails on when to expect my order. Needing to receive my badges pretty quickly for an important business meeting, I called customer services. The woman I spoke to asked for my customer reference number, I explained that I hadn't received a confirmation email with it on. Her next comment was to tell me I should have handwritten it down from the computer confirmation screen and that she always does that when she makes an online purchase... Ok good for you... So I asked if there was any other way she could look up my order "no, no other way - we receive hundreds of orders a day it'd take too long to look through them" "it's not possible, without a reference number there's nothing I can do" After 5 minutes of back and forth and her insisting there is no way she can look up the order, she puts me on hold and says she'll ask her supervisor. 5 minutes after being on hold she comes back nice as pie, no mention to her previous rudeness and explains my order has been shipped and will be with me in a day. I really wish it hadn't been that hard.”

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“great quality perfect for our staff needs 100% would recommend to other business' in the future”

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“Quick response from Customer services, quality of the badges is amazing for the price!”

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“Do NOT use Badgemaster! Their service is a joke, they delete bad reviews and I am currently without my badges. I have asked for a full refund, to which i am still awaiting a response. If they have been appointed by her Majesty, then i am the king of Scotland. The whole process from start to finish has been by far the worst experience i have ever had with an online company. Best to ring them, as they do not reply to emails.”

Helpful Report

Good Afternoon Lee, Thank you for taking the time to complete a review on the name badges we have produced for you, please accept our sincere apologies that these haven't arrived with you. We have tried to contact you via telephone but have unfortunately been unsuccessful. If you would be so kind to give us a call on 01623 723112 we would love to speak to you resolve this outstanding matter.

“The staff at Badgemaster are really helpful - thank you for flagging that I had errors on my order. The errors occurred because the site is really really awkward to use. Once you add things to your basket they are difficult to view or edit. I ordered my first set of badges a year ago and the badge design function is just as awkward to use now. Definitely needs a lot of improvement.”

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“Great thanks!”

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“Very easy to design on line , reasonable price and delivered within days. Good quality name badges.”

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“Easy to use and create our own company name badge. Fast service and pleased with product. Will use again.”

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“Very good design. I am satisfied with the service and will use it again in the future.”

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“Amazing build quality, everything you’d expect with top service. 5 Stars.”

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“Ordering excellent, help given when requested. Delivery very slow so much so that I thought it must have been cancelled but the money had gone out of the bank.”

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“Our badges are great quality and a lovely accessory to the current uniform”