BabyMonitorsDirect Reviews

Name: BabyMonitorsDirect
Rating: 4.50

4.5 Rating 783 Reviews

88 %

of reviewers recommend BabyMonitorsDirect

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About BabyMonitorsDirect:

BabyMonitorsDirect sell the largest range of quality baby monitors in the UK. We work at finding baby monitors that are different and offer something for everyone in the knowledge that every parent has different requirements for monitoring their baby ranging from multiple rooms, larger homes with thick walls or urban homes with connection challenges.

Visit Website

Phone:

01778 562808

Email:

info@babymonitorsdirect.co.uk

Location:

Unit 24b King Street Industrial Estate, , Peterborough
PE6 9NF

BabyMonitorsDirect 4 star review on 13th October 2021

Belbitho

BabyMonitorsDirect 5 star review on 3rd July 2021

Olivia

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Czech

“My order never arrived, tried contacting the company few times but no response, they are spamers, so do not buy from them! I paid 60 pounds for the monitor that was never received 😔”

Helpful Report

Posted 3 years ago

Hi Deima We have looked into your order and we have not received any communication from you regarding non-delivery of this item. Our Royal Mail tracking system shows the item was delivered to your address. Please could you contact us on info@babymonitorsdirect.co.uk so we can try and assist you with your problem? Thank you Baby Monitors Direct

Posted 2 years ago

“Order put in and paid for 11 days ago. No idea at all when my pushchair will arrive despite me asking????”

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Posted 3 years ago

“Just awful - avoid! I bought one of the most expensive baby monitors from Baby Monitors Direct, as I needed to upgrade from an old BT model and one of their reps recommended the Luvion Prestige Touch 2. The monitor had great quality image but the sound was just white noise. No matter how high up the volume was turned, all we could hear was white noise! I followed the email procedure to get a return authorisation number, but heard nothing back. So I followed it up with a phone call and another email. I duly boxed up the monitor, sent it off, and... have heard nothing since. This was back in August and we're now in October!! Another chaser email has gone unanswered. My advice to any new parents looking to buy baby monitors from this company is this - save yourself the hassle, having a new baby at home can be stressful enough, so buy a baby monitor from somewhere more reputable, where the returns process is easier, and where people can actually be bothered to respond to your emails!”

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Posted 3 years ago

“I have emailed on 3 separate occasions to request a RAN code to return some items and have not received any response. In the event you may need to return items, not recommended.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. We are ever so sorry to hear of this. Please could we ask for you to get in touch via email or phone with your order details so we can investigate this and ensure this issue is resolved? If we can be of anything further assistance in the meantime, please do not hesitate to contact us. Kind regards,

Posted 3 years ago

“I haven’t even received my order yet. And I paid for fast delivery.”

Helpful Report

Posted 3 years ago

Hello Rav, Thank you for your feedback. We are pleased to see your order has been delivered, we do apologise for the late delivery and issues with your order. Please do not hesitate to contact us if we can be of any further assistance in the future. Many thanks, BabyMonitorsDirect

Posted 3 years ago

“Order never arrived still has not to date and nobody wants to help”

Helpful Report

Posted 3 years ago

Hello Nick, We are very sorry to hear that, please email us at info@babymonitorsdirect.co.uk and we will be happy to get this resolved for you. Many Thanks BabyMonitorsDirect

Posted 3 years ago

“Not good cant return item not happy”

Helpful Report

Posted 3 years ago

Hello, thank you for taking the time to leave your feedback. As discussed with our Customer Service Team, the item you have ordered is a Medically Certified product. Due to this, once the item has been opened, your return is then voided. We do also state this on the product page, and the box. As you have opened the item, we cannot accept the return of this, unless the product is deemed as faulty. Which in this case, it is not. Please do not hesitate to contact us, if we can be of any further assistance in the meantime. Many thanks, BabyMonitorsDirect

Posted 3 years ago

“Very good thank you”

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Posted 3 years ago

“Only just ordered”

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Posted 3 years ago

Hi David, thanks for leaving a review. If you would like to let us know when you receive your order how your experience was that would be fantastic! BabyMonitorsDirect

Posted 3 years ago

“Wanted to look at other items on your website but the contents wouldn't load”

Helpful Report

Posted 3 years ago

Hi Debra, we're so sorry that you have had trouble with the website! If you could let us know the problem you were experiencing we will be able to look into this issue further. Our email is info@BabyMonitorsDirect.co.uk, we would love to hear from you. BabyMonitorsDirect

Posted 3 years ago

“The camera I ordered battery don't last for long, I have email customer service for refund, but no one got back to me. Unfortunately I am unhappy, as the camera I purchased was £ 69.99.”

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Posted 3 years ago

“MY husband tried to order this and the form wouldn't accept his Credit card and he had to keep going round in circles.”

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Posted 4 years ago

Hello Janet, we are very sorry to hear you were having issues, if you could please contact us at info@babymonitorsdirect.co.uk we will be happy to assist you. BabyMonitorsDirect

Posted 4 years ago

“Very poor service paid for next day delivery did not receive until 4 days later when initially contacted concerning delivery was promised refund of extra payment still waiting over a week later will not use again other companies have better customer services since dealing with company have looked at independent review site trustpilot wishi had looked before parting with money”

Helpful Report

Posted 4 years ago

Hello Edward, We are sorry to hear that there has been an issue with your delivery. If you could please email the details to info@babymonitorsdirect.co.uk I will make sure this is checked and actioned for you. Many Thanks BabyMonitorsDirect

Posted 4 years ago

“Speedy delivery but my monitor is faulty”

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Posted 4 years ago

Hi Toni, thank you for your review. we're so sorry to hear that you have had problems with your monitor. Our customer service team has contacted you to resolve the issue. BabyMonitorsDirect

Posted 4 years ago

“S”

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Posted 4 years ago

Hi Mohammad, we're sorry if you feel there was an issue with your order. Please contact us at info@babymonitorsdirect.co.uk and we can help to resolve any issues. BabyMonitorsDirect

Posted 4 years ago

“Does not respond to correspondence regarding faulty merchandise.”

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Posted 4 years ago

“Appalling - parcel arrived in shreds. Thinnest cardboard box I have ever seen. The monitor had clearly been returned to store as the protective film had been removed and then put back on and there was no protective caps on the electric sockets. Emailed company straight away with photographs an no response 3 days later!”

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Posted 5 years ago

“The battery of baby monitor is rubbish. Can`t believe it goes flat strait away after charging. Before start it using everything was done following instruction. very disappointed.”

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Posted 5 years ago

“If it was possible to give 0 stars, I would have!!! Utter disgrace of a customer service team. I ordered an item on 02/06/19 with 2-3 working day delivery. Over 1 week later I still hadn't received it, so called customer services - spoke with a woman who obviously had no idea what customer service is, as she told me she would call the supplier and call me straight back. Another week later, I did the same again. The customer service representative told me (again) that she would call the supplier and call me straight back. Nearly 1 and a half hours later, I had still not received a call. So I then made my third phone call to only then be told that the business was not able to get the item I ordered......... I would never order anything from this company again, not only for the clearly awful processes they have, but the customer service team (if you can even call them that) are completely and utterly useless!!!”

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Posted 5 years ago

“Currently trying the 3rd monitor from this place, I now believe they are selling either returned or refurbished monitors looking at all other reviews. Tried complaining but they confirmed they do not have a complaint process (They confirmed in writing to me) and couldn't resolve anything for me or suggest any alternative. Theres a level below useless and I just found it with this place.”

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Posted 5 years ago

BabyMonitorsDirect is rated 4.5 based on 783 reviews