Baby and Child Store Reviews

Name: Baby and Child Store
Rating: 4.86

4.9 Rating 713 Reviews

98 %

of reviewers recommend Baby and Child Store

Company Reviews

Metrics

Info

4.9

Based on 713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Baby and Child Store:

Our aim is to provide you with a comprehensive range of baby and child products from the industry’s leading brands at fantastic prices!

Visit Website

Phone:

0208 295 6444

Email:

customerservices@babyandchildstore.com

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Baby and Child Store 5 star review on 24th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the Graco Swift Fold high chair from Baby & Child Store - delivery was within the 5-10 days (we received it after 5 days) / ordered online nice and easy - this particular high chair was out of stock in a lot of places but Baby & Child Store had one & there were no issues. The high chair is great it is so easy to put up/down - we managed to do it straight away from taking it out the box without looking at instructions (always a good sign) and I easily done it whilst holding my 5mth old. I Love the design - nice big flat tray plus additional tray insert for feeding. Seat reclines and option of using the 3 or 5 point harness is good. Very handy having the wheels on the bottom too for easy movability. Folds up neatly and not to bulky and therefore can be put to one side if need be without taking up too much room. Overall excellent purchase & I’ll definitely be using The Baby & Child store again!”

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“Quality products and fast and efficient ordering process and delivery.”

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“Excellent, good price, and very very quick delivery. I’m delighted with my purchase and would but from Baby and Child Store again without hesitation.”

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“Happy good service”

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“Exactly what you want from from a store great communication regaurding shipping quick delivery 100% honesty regaurding stock amounts and not overpriced compared to other sellers will definitely be purchasing more items from this store”

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“I am pleasantly surprised by the fast order processing and delivery to Denmark (faster than expected). It's also easy to communicate by email. I am very pleased with the car seat that I bought here.”

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“Ordered a Pram with accessories, the process was easy, price competitive and goods came within a few days despite opting for slower, free delivery option. Happy enough.”

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“Competitive pricing and quick delivery”

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“Amazing quality and detail has gone into these products! I’ve purchased the bay tree dolls house and furniture for my daughters 3rd birthday and I’m so exited for her open them! I’m sure she will absolutely love them!”

Baby and Child Store 5 star review on 5th September 2020

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“The best decision ever. I am so happy with this travel system! Great value, great product. I love it!😍😍😍😍😍🤩🤩🤩🥳🥳🥳🥳🥳🥳🤩🤩🤩🤩🤩🤩definitely i will recomand this! Thank you Baby and Child store! 🎉”

Baby and Child Store 5 star review on 4th September 2020

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“Easy to use website and item dispatched quickly. Delivery had full tracking and all arrived as expected.”

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“Easy website to use, stocked an item I was struggling to find anywhere else and my item was delivered the next day at no extra cost! So impressed. Will definitely use Baby and Child Store again.”

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“Absolutely shocking customer service and tutti bambini furniture set quality! Bought furniture set with a “no hassle” delivery and only received it two months later after having to chase and beg for updates. Was lied to and advised the item was advertised as out of stock and it was confirmed on the purchase order and this was not the case, furthermore, if I would’ve know then I would not have placed it! Once the set actually a revised, the quality was shocking! Scratches and dents as standard but for the drawers not to have holes marked or predrilled is just ridiculous! Some parts appear to be longer too meaning they stick out and when contacted the customer service team, I was told that i should have checked it before assembling - how was I supposed to knwo that parts are not fitting? Not even mention that the order was half delivered and I had to chase them to resend mattresses and my “free gift”! Absolute joke of a complaint and customer service! Avoid at all cost!”

Helpful Report

Thank you for providing your feedback and we are sincerely sorry to hear of the issues. We can confirm however that the delivery timescale on this item was clearly displayed on the item page and also on your receipt. It was shown as being available from the beginning of August. We can see that you then selected free no rush delivery which takes the delivery timescale up to 28 working days from the availability date. The items were with you well within this time. We would obviously not usually contact you priro to providing the tracking details. You will also see that on the item page it does tell you that the mattress and free gift come from a different warehouse and will arrive seperately which they did. We are sorry to hear that there were quality issues with the item, we can see that we responded to your email straight away but we have not heard back from you since. If you would like to reply to our email we can resolve any issues for you. Kind regards The Customer Service Team

“Delivery was really fast - sent out on the same day I ordered and arrived the next at no extra cost! Plus, even though the "free gift" hadn't been included in my original package, someone must have noticed and sent it out to us - I wasn't even that worried about missing out but it's encouraging to know someone at baby and child store was paying attention!”

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“Ordered for the first time here and when I received the product I was over the moon with it.”

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“Delivery was super quick and great product, better than what I expected 👍🏼😊”