Baby and Child Store Reviews

Name: Baby and Child Store
Rating: 4.86

4.9 Rating 713 Reviews

98 %

of reviewers recommend Baby and Child Store

Company Reviews

Metrics

Info

4.9

Based on 713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Baby and Child Store:

Our aim is to provide you with a comprehensive range of baby and child products from the industry’s leading brands at fantastic prices!

Visit Website

Phone:

0208 295 6444

Email:

customerservices@babyandchildstore.com

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Baby and Child Store 5 star review on 24th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service! Arrived the next day :-)”

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“Brilliant from start to finish. Excellent customer service, can't fault them. Delivery in stated time slot too. Wouldn't hesitate in using again.”

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“Our order was delivered next working day as promised, and we were given a 1 hour time slot on day of delivery so no hanging about at home all day. Unfortunately when we opened the package it was not the colour we had ordered, although I do feel it was an easy mistake as nothing on the pacakage indicated what colour was inside it. One quick phone call to Baby and Child Store and the correct item was despatched with no fuss whatsoever. The replacement arrived next day, spot on time and the incorrect item taken away. I am very impressed with the service they provided. Although we haven't had chance to use the push chair yet, I am very pleased so far, it was easy to put together and will fit in the boot of my car, which was one of the problems we have had with other pushchairs. I have no hesitation in recommending this company. Good prices, free delivery and excellent service, what more could you want.”

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“I have just purchased a Baby Jogger City Mini GT from Baby and Child. Very happy with this purchase and the speedy delivery of it, shopped around for this pram before buying and Baby and Child was the cheapest by £70.”

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“Fast delivery and excellent customer service. Buggy is fantastic (my second baby jogger and recommend them to everyone).”

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“Fast delivery and exc”

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“I ordered the Baby Jogger City Mini 2014 in Crimson after much debate. I couldn't decide between this model and the GT. I'm very happy with my choice so far. Baby and Child Store have been amazing, excellent communication, smooth transaction and I had the pushchair delivered in under 24 hours from the time I placed the order. I will not hesitate to order from this company again.”

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“From order to delivery it took two days. Quick and easy would highly recommend this site . Baby and child will be my first port of call for any baby products from now on.”

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“Very pleased with the speed! Excellent service!”

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“I haven't had chance to use the buggy yet as baby isnt born yet but we have had a play and love it! Also love the bundle it's price your site's fast emailed responses to our many queries and fast and trackable delivery. Fantastic company over all will tell people and recommend. I already have :) many thanks.”

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“Fantastic service - as soon as I ordered, Liz at Baby and Child Store called me to say that as I wasn't far from them, they could deliver my goods for free within the hour. (i.e. didn't need to wait 7-10 days). Superb service, great competitive price (the cheapest I saw online across the UK) - use them, they're brilliant. Will definitely be ordering more from them going forward. Thanks!”

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“First of all, excellent service! Instant reply to my emails and delivery within two days. I love the look and colour of the Bumblebee. It is very padded and looks and feels really comfy. Wheels looks great and come with a pump which doesn't work so have to use my own one, no big deal. The foot muffs are great, really cosy and fit well! It all material unpins/un-velcro's/unzips easily to go in the washing machine even the snack packs (which are a great idea) and the bumper bars you can just take off in seconds and wash them, then once it's back on it's all really secure and doesn't move about at all. Snack packs and bumper bars -took me a while to get used to taking them off and putting them back on again as you have to access underneath the buggy. Love the seat reclining positions (although not that easy to adjust the foot rests as again the buttons underneath the buggy instead of on the top sides). The back reclining is a bit stiff, would have been great if there was a bar to pull that's lifts baby up and down like my old single buggy. Access to the basket is great with plenty of space. The canopies manoeuvre into great positions to protect from the sun and the back by the head undoes for air flow. Adjustable handle bars for Mum is handy for when big sis or Dad want to push. The footbrake runs the whole length making it easy to use. Compared to other double buggies, I found them hard to fold from the front the front of the buggy where the babies sit. But the Bumbleride folds from the back which I find really easy. I don't have a problem with the clips like I've read on other reviews, they seem pretty straight forward. The Bumbleride easy unfolds, it quite literally springs back up when you pull the handle. Obviously it's quite bulky and on the heavy side but not considerably more than other double buggies I have tested. Overall I really recommend this product, it's easy to push and manoeuvre and looks double the price it should be. My boys love it!”

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“The customer service was outstanding, we unfortunately lost one of our twins at birth, and despite returns policy, the customer service team work with us to find a replacement, had it delivered and twin pram collected the very next day, making the transaction as painless as possible, really can't thank them enough,”

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“Very helpful customer service. Next day delivery! Lovely pram. Good bundle deal. Very happy person :)”

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“Well informed about when my order was coming. Very friendly service”

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“I recieved great value and service from baby and child and wouldn't hesitate to purchase further items from them in future. The delivery was really quick and they tailored a package for the city mini specific to our needs offering the best price that I was able to source. The women I spoke to in customer service was friendly, really knowledgeable and helped me to make the right decisions for us based on what we wanted. She really put my mind at ease as I was apprehensive about buying online from a retailer I hadn't previously known.”

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“Good service. Very quick delivery. Excellent price.”

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“Love the pram feels sturdy and so much room for baby”

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“Very easy to fit and to get the hauck baby seat in and out of with no hassle, good value for money as it was the cheapest one I had found on the Internet free postage and packaging and very fast delivery.”

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“Ordered a pram from baby and child store the best service I have ever received super quick dispatch next day delivery great prices kind helpful people I returned the first pushchair I brought and exchanged it for a lower priced model they sent me the new one out super quick and issued a part refund with no issue at all highly recommended and will use them myself again”

Helpful Report

Baby and Child Store is rated 4.9 based on 713 reviews