Baa Baby Reviews

Name: Baa Baby
Rating: 4.87

4.9 Rating 1,095 Reviews

97 %

of reviewers recommend Baa Baby

4.9

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Baa Baby:

Baa Baby is the home of beautiful natural sheepskin and wool products for babies and toddlers.
Find us at www.baababy.co.uk

Visit Website

Phone:

01522404049

Email:

Baa@BaaBaby.co.uk

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Baa Baby 5 star review on 1st August 2024

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The new Mum and Dad loved it”

Helpful Report

Posted 2 years ago

Thank you for using Baa Baby for gifting - we really appreciate your review and custom.

Posted 2 years ago

“We brought the Keizer natura footmuff after advice from the company that it would fit our specific pushchair - the Joolz Hub+ Unfortunately, the footmuff was too big so we had to return it. We were disappointed that we had to cover the £12 cost of the return ourselves despite being advised that it would fit.”

Helpful Report

Posted 2 years ago

We are really sorry you are unhappy with your recent purchase. Our advice to customers on fitting is based on our own purchase of prams and customer photos and reviews. We have a number of customers who are very happy with the fit of the Kaiser Natura in the Joolz Hub and Kaiser themselves recommend this as a good fit in their literature to us. Sometimes it is personal preference in terms of whether you feel the footmuff is too large or small for the frame but we do try to be as helpful as we can and provide images where we have them. I am sorry that your return cost so much - we wouldn't expect this to be so high at all and couriers typically charge around £3-6 depending on the size of the parcel. We are in the process of having our new returns portal up and running so customers will no longer face high return costs, as this does sound very expensive. I will forward on a gift card to you for £10 as a gesture of goodwill towards this 🙂

Posted 2 years ago

“Really great lamb skin that our baby loves to snuggle down in. We take it with us on all our travels/visits so that wherever she is sleeping feels like home. A great aid to help overcome the trials of parenting.”

Helpful Report

Posted 2 years ago

Hi James - thank you so much for letting us know that your baby is sleeping better on your new lambskin! We are really happy to hear this.

Posted 2 years ago

“Always first class products and service from Baa Baby. I wouldn't hesitate to recommend.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to write us a review - it really helps our small business. Have a lovely day!

Posted 2 years ago

“I absolutely loved this bear that I purchased for my great granddaughter that is due in ten day. I can understand why so many people recommend this bear as it is plush, soft and cuddly and I definitely recommend that you buy one as the recipient will keep it for years to come and the delivery and customer service was so good.”

Helpful Report

Posted 2 years ago

Hello Jean - thank you so much for leaving such a kind and detailed review. We hope everything went smoothly with the arrival of your great granddaughter and that she loves her FLATOUT bear.

Posted 2 years ago

“Really great product for looking after my sheepskin pramliner and pram hand warmer. Quick delivery”

Helpful Report

Posted 2 years ago

Hi Rebecca - thank you so much for your purchase and review! We're so glad your liner and hand warmers are a great fit.

Posted 2 years ago

“Bought several Flatout bears for newborn gifts. Beautiful bears, super soft and ideal as a welcome to the world present. Will be buying more. Maybe a few more colours would be nice.”

Helpful Report

Posted 2 years ago

We absolutely love FLATOUT Bears for gifting too! Thank you for your feedback - it really helps us out.

Posted 2 years ago

“Beautiful super soft sheepskin, the most luxurious pram liner and my baby sleeps soundly now whilst out on walks”

Helpful Report

Posted 2 years ago

We couldn't be happier that your little one is more settled in their pram now - thank you for taking the time to leave us a review!

Posted 2 years ago

“My new granddaughter and her Mum and Dad are so happy with the beautifully soft sheepskin pram liner I gave her. It fits snugly into her Moses basket and she just seems so content and warm when it’s time for sleep. I’m so glad I decided to give them this as a new baby present ..the quality is superb and your service is excellent. Thankyou.”

Helpful Report

Posted 2 years ago

Hello Vicky - thank you so much for this lovely review! We are so happy that your granddaughter and her parents are loving her new liner. Have a great day :)

Posted 2 years ago

“Bought bowron fleece for newborn, love this product not only is it sanitised but as a skin it breathes in summer and as its wool, its warm in winter. The natural lanolin is great for baby skin too and arrived promptly”

Helpful Report

Posted 2 years ago

Hello Niamh - thank you for taking the time to leave us a lovely review! We are so glad you're enjoying the benefits of your sheepskin for baby.

Posted 2 years ago

“Everything I purchased I so wish they had in Adult size. The little mitts with the strings were wonderful and easily stayed on my 15 mth grandsons hands. I am now looking for the same for me😃”

Helpful Report

Posted 2 years ago

Hi Sandra - thank you for taking the time to leave us a review - it really helps us out! We hope you find your perfect mittens and we're so glad your grandson has found his.

Posted 2 years ago

“I have used BAA Baby a number of times and their customer service is spot on each time. From the moment you place your order you are kept up to date on that order by Baa Baby and the delivery timescale is so speedy. Will definitely be ordering from here again. Thanks guys.”

Helpful Report

Posted 2 years ago

Thank you so much for such a lovely review - we can't wait to help you out again in the future and we're thrilled everything arrived safely and on time!

Posted 2 years ago

“Great service and product !!”

Helpful Report

Posted 2 years ago

Hi Simon - thanks for letting us know you had a good experience with Baa Baby, your feedback makes such a difference to us! Have a lovely weekend.

Posted 2 years ago

“Great service and great quality”

Helpful Report

Posted 2 years ago

Hello Bernadette - thank you for leaving us such a positive review. We're delighted you had a great experience with Baa Baby!

Posted 2 years ago

“Excellent quality products . Have brought for new grandchildren and items were delivered quickly .”

Helpful Report

Posted 2 years ago

Hi Helen - we are so happy your grandchildren got their gifts on time! Thanks for letting us know that the quality of our products met your expectations.

Posted 2 years ago

“Can’t say how pleased I was with my sheepskin liner it was beyond my expectations now waiting for the arrival to place in it x”

Helpful Report

Posted 2 years ago

Thank you for letting us know you love your liner - we hope your new arrival goes smoothly!

Posted 2 years ago

“Excellent customer service and delivery. Purchase was a gift and they are very pleased with the sheepskins.”

Helpful Report

Posted 2 years ago

Hello Bridgette - thank you so much for taking the time to review Baa Baby. We are so happy that your loved ones enjoyed their gift.

Posted 2 years ago

“One of my favourite purchases for my little girl. It fits our silver cross pram really well and she is so comfortable and snug. The customer service is first class and delivery was so quick. Would highly recommend”

Helpful Report

Posted 2 years ago

Thank you so much for such a positive and detailed review - we are really happy to hear that your sheepskin is a perfect fit!

Posted 2 years ago

“Beautiful lambs skin can't wait to introduce it to our baby!”

Helpful Report

Posted 2 years ago

Thank you so much for your review - we hope your little one is just as happy as you are!

Posted 2 years ago

“The baby booties were really small. Wanted to return but no return slip was included. Hassle to find return info online. The return address stated on the website is wrong! All seems very dodgy and this experience was disappointing.”

Helpful Report

Posted 2 years ago

I am so sorry you have had a problem trying to return the booties. We don't include a returns slip as we are trying to be as environmentally conscious as possible. Our returns information is on our website with the correct address, I have added a link below for you. In addition, there is a link on the webpage to our Royal Mail returns tracked service - this allows you to take the items to any local post office, or arrange for collection at your home. The last thing we want is for customers to be disappointed in our service and wanted to reassure you we are definitely not 'dodgy'. We have been around almost 15 years, have a corporate partnership with a national charity and have won a number of awards for our products and service. Please do just follow the link if the booties are too small ... room to grow and toes that aren't squished are super important and so is customer satisfaction to us https://www.baababy.co.uk/pages/returns

Posted 2 years ago

Baa Baby is rated 4.9 based on 1,095 reviews