Baa Baby have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
While the price may be on the higher side, I can honestly say it’s worth every penny.
”
- Nadyia D
“
Purchased at a very good price for my granddaughters pushchair
Very pleased with purchase
”
- Julie D
“
Lovely product but I was expecting a little more attention to detail with the price point. The product does what it’s supposed to but I did think it would be a little more well packaged and also maybe a thank you note.
”
- Dr Layla E
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Delivery within 24hr from purchase, I have used it to wash a sheepskin coat in washing machine although not recommended but it turned out great! Love this product
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- Sara C
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Quick delivery service with good instructions re caring for products.
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- Jennifer M
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Lovely lamb skin, very happy with my purchase. Quick delivery and good communication.
”
- Anonymous
“
I ordered the sheepskin buggy liner. I paid for speedy delivery but it didn’t come in time for my holiday.
I needed to return this product to be told I have to pay my own postage for the return.
I can’t find that stated anywhere in my original order. So unless you are 100% sure of your purchase be aware you will have to pay for your own returns.
”
- Anonymous
“
Having to pay for the returns was also a shame as I ended up paying £7-8 for postage and no booties.
”
- Anonymous
“
The gloves them selves are ok, however the packaging was all wrapped and gloves lightly stained but after waiting nearly 2 weeks when I paid the extra for delivery because of issues woth DPD Baa Baby refused to give me the refund of the extra money. Apparently they couldn’t find any of the three addresses I gave them. Which is a nightmare. But that wasn’t my fault.
”
- Zoe K
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Really disappointed that my order didn’t arrive and when I enquired the retailer just cancelled and claimed to refund the funds. No apology, explanation or confirmation of money transaction. Still not received
”
- Debby L
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Unfortunately I would not class this as a universal fit. The first time I used this product with my Uppababy Cruz, it became apparent it does not fit this buggy well at all. I was then unfortunately denied a refund or exchange.
”
- Lisa
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Quick delivery service with good instructions re caring for products.
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- Jennifer M
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Very prompt service and our gift was of very high quality and gratefully received
”
- Janet C
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Excellent customer service, packing and speed of delivery. Great company to deal with.
”
- Lindsey B
