Baa Baby Reviews

Name: Baa Baby
Rating: 4.87

4.9 Rating 1,097 Reviews

97 %

of reviewers recommend Baa Baby

4.9

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Baa Baby:

Baa Baby is the home of beautiful natural sheepskin and wool products for babies and toddlers.
Find us at www.baababy.co.uk

Visit Website

Phone:

01522404049

Email:

Baa@BaaBaby.co.uk

Write Your review

Tell us how Baa Baby made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Baa Baby 5 star review on 1st August 2024

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good communication”

Helpful Report

Posted 1 year ago

“Beautiful product delivered very quickly”

Helpful Report

Posted 1 year ago

“The gloves them selves are ok, however the packaging was all wrapped and gloves lightly stained but after waiting nearly 2 weeks when I paid the extra for delivery because of issues woth DPD baa baby refused to give me the refund of the extra money. Apparently they couldn’t find any of the three addresses I gave them. Which is a nightmare. But that wasn’t my fault.”

Helpful Report

Posted 1 year ago

Thank you Zoe, for taking the time to post a review - all feedback is really valuable to us to help us improve. We have had a look at your order and can see that the mittens were ordered to an address that is no longer current. We changed the address as soon as we received your email and the correct one went out with your order. Following this there appears to be an ongoing issue with DPD who claim to have attempted delivery on a number of occasions, however we can see that you have disputed this with them. We have ourselves asked for a review of what has happened with DPD and this delivery and will let you know as soon as they come back to us. We don't have any record at all of a request for refund for issue relating to light staining so please do get back to us if there is a problem with the product. All our sheepskin mitts are carefully checked before they leave our warehouse so should arrive in perfect condition and we certainly would want to make sure that this is the case for our customers

Posted 1 year ago

“Love the leopard flat bear - hopefully our newborn will be as obsessed as we are with it - amazing quality xx”

Baa Baby 5 star review on 18th October 2023

Helpful Report

Posted 1 year ago

“Prompt delivery of high-quality product at reasonable price. Lovely soft and supple fleece.”

Helpful Report

Posted 1 year ago

“Amazing quality and packaged beautifully. Not given it to the recipient yet, but I am sure she'll love it. Thank you.”

Helpful Report

Posted 1 year ago

“Beautiful sheepskin mittens for toddlers. Just got to get her to keep them on.”

Helpful Report

Posted 1 year ago

“I have ordered a Fellhof Premium Sheepskin Pram Footmuff and the quality is good. The item description was very detailed, which was extremely helpful; I needed a footmuff for Cybex and the regular "universal" type won't fit where other stores did not cover all the nuances. The only downside - Baa Baby does not cover taxes/customs charges (most UK online shops include it in the delivery charge). I have checked the website page and there was no info that customers will have to pay customs fees. Technically nothing to say as Baa Baby simply did not cover that important part. If you live outside the UK be prepared to pay customs. In my case, I ended up paying additionally a 1/3 of the order price as taxes. A simple note in the Delivery & Returns section: "We do not cover customs charges for customers who live outside the UK" would save some customers from the negative experience. The good part - delivery was fast.”

Helpful Report

Posted 1 year ago

“Lovely and soft and quick delivery”

Helpful Report

Posted 1 year ago

“I found this website by chance whilst looking for an insert for my pram when my granddaughter comes to stay. My daughter has another brand which was 2 1/2 times more expensive. I am so pleased with the insert as it looks just the same and the quality is as good if not better.”

Helpful Report

Posted 1 year ago

“So cosy!! I’m buying them for each grandchild in turn as they wear them so they can’t be passed down!”

Helpful Report

Posted 1 year ago

“Lovely product - will be ordering more!”

Helpful Report

Posted 1 year ago

“I have still not received the order. I have also emailed but not received a reply!”

Helpful Report

Posted 1 year ago

“Beautiful item very prompt delivery will recommend to family and friends”

Helpful Report

Posted 1 year ago

“I’ve ordered a range of items from baa baby and every item has been perfection! Beautiful items, unbelievable quality. Will definitely be ordering more in the future”

Baa Baby 5 star review on 29th September 2023

Helpful Report

Posted 1 year ago

“We love Baa Baby products, they are of great quality. My daughter Grace (8mo) enjoys her Baa Baby sheepskin in the Bugaboo Butterfly buggy...both, in the summer and in autumn! We also make good use of the Fellhof Niki Double Bobble Merino Wool Hat during early morning walks. (Additionally, we cannot wait to wear the sheepskin booties and a matching Baa baby sheepskin bobble hat (Chestnut colour) in wintertime, when Grace is a little bigger!!!)”