bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 3.24

3.2 Rating 160 Reviews

56 %

of reviewers recommend bOnline

Company Reviews

Metrics

3.2

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the phone setup all is working”

Helpful Report

Posted 6 days ago

“Good Service”

Helpful Report

Posted 1 week ago

“Worst customer service possible! Your phones do not work when we need support, your live chat is not working. You are closed more than you are open! Our business is losing customers because of your stupid new app and phones / voicemails not working. You are getting worse and worse and we are so close to leaving you. I do not recommend anyone goes with bOnline.”

Helpful Report

Posted 1 week ago

“This platform appeared trustworthy, but after I made my investment, I was unable to access my funds, and all communication with their support team was cut off. I was devastated, thinking my savings were lost forever. Fortunately, I came across: 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 WhatsApp: +44 73-88-69-79-58. Their team was professional, didn’t require any upfront payments, and guided me through the entire recovery process. To my relief, they recovered my entire £277,400. I’m beyond grateful for their help and would recommend their services to anyone who has fallen victim to scams.”

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Posted 2 weeks ago

“Good service today”

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Posted 4 weeks ago

“Bonline is scum company be aware of that they are just rubbish company the service they offer does not work at all. Today spoke with a member of staff called Shayesta she is one of the unexperienced staff, when you trying to talk to them just hang up the phone without any reason few times today on me. One more thing be aware of that once you sign up with this rubbish company you do not have right to cancel the contract normally other company give two weeks or a month if you not happy with the service you have right to cancel. ACC:3012075”

Helpful Report

Posted 1 month ago

Hi Mohammed, Thank you for accepting our call today. We are sorry this has happened as our team should have resolved everything during the first contact. We are pleased knowing you are happy with the solution provided, and have agreed to upgrade to our Mobile broadband service with bOnline. Sincerely, Akiefah - Complaints Specialist

Posted 1 month ago

“Abdullah was helpful and resolved the issue.”

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Posted 1 month ago

“Assisted me with installing a new device very swiftly”

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Posted 1 month ago

“Abdullah is the agent help me setting up my IP handset today and it was straight forward and pleasant.”

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Posted 1 month ago

“Outstandingly poor service from Bonline. I am totally astounded. We were originally moved to Bonlines new '3.0' service about 3 months ago. Ever since they did this we constantly had issues with people not being able to hear us, and the line dropping out constantly amongst other issues. I persisted for around 3 months to get this resolved wasting many hours on the phone with agents of which most do not have any technical ability to do anything, and lots of promised callbacks that never happened etc. Eventually, we decided that we had to change to another provider to solve these inherent issues with their new system which is just simply not up to scratch since they had chosen to go in-house to save ££££ whilst also raising the prices to the customer. I notified them on the 25th of November to start the 30-day cancellation period which would give us time to have the service continue for the divert through Bonline until the number was ported to the new provider, 'Fone Technologies' I received an email this morning to state that they have just gone ahead and cancelled it whilst having a divert in place which they are fully aware of and I only notified them of cancellation 7 days ago, the porting of the number was agreed to be next Thursday where the service should continue for 30 days from cancellation I.e. the 25th of December. Our phones are now dead, no one can do anything and Bonline has said they can't do anything about it as they have 'released the number' I can't help but feel that this is totally malevolent, spiteful and totally irresponsible behaviour. This is a loss of business and they are NOT able to do this. Please do entrust Bonline to totally screw over their 'small business heroes' as they are more than capable of doing that and that only.”

Helpful Report

Posted 1 month ago

“Scam artists. In addition to the agreed contract, which is more expensive than it's competitors, they started charging us for additional services 6 months ago. Additional £4.20 per month was charged for Fraud Prevention, whatever that is supposed to mean. The refused to refund us for this service, that was never part of our contract, other than for the last 2 months. And said we will have to wait months before receiving the refund for those 2 months. And to add insult to injury they then invoiced us for £120 as a termination fee, despite us being out of contract. They expected us to pay £60 for their router and £60 disconnection fee which I think is just disgusting.”

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Posted 1 month ago

“I can't believe I got scammed by this company. They seemed legit at first, promising all these amazing products and services, but it turns out they were just out to take advantage of unsuspecting customers like me. The worst part is that they didn't deliver on any of their promises and now I'm left feeling frustrated and ripped off But luckily i was introduced to SP EC TR U M - C RE ST and all i can say is they are professionals in what they do because they helped me retrieve my money in a very short period of time”

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Posted 1 month ago

“Cancelled the contract as the service was not working (the phone didn't work and the internet dropped out all the time). Got back in contact with them to confirm that everything was cancelled (they said yes, I can see the cancellation on the system) A month later I get a message from them saying that I need to call them. Apparently asking them to cancel and then speaking to them to confirm cancellation was not enough. I needed to take a call from them to confirm the cancellation. When I phoned up they said they would set up a call back for me so they could charge me more while I was waiting for the call back. Do not sign up for a service for this company, they will never let you go.”

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Posted 1 month ago

“Abdullah was good”

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Posted 1 month ago

“Simple and quick service from Abdullah, operator was very helpful”

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Posted 1 month ago

“Absolute con artists and bullies. Do not use this company at all. I signed up to a 7 day trial as I was curious about having calls redirected to my mobile and was then bombarded with calls pressuring me to go past the 7 days. The woman who called me said that if I did she would apply discount to the online account and I was under the impression I could cancel at any time. As I didn’t actually need the service and hadn’t used it I called to cancel a few months later. I was then told that I was locked in to a 12 month contract, something I certainly did not consent to nor was I aware of. In fact I believed quite the opposite. I have since been harassed with daily messages and calls and they have now said I have to pay a cancellation of £185+. Bearing in mind that the monthly fee was around £10 per month. Absolutely awful service and I recommend everyone to AVOID so that they aren’t subjected to bullying and scams and false promises.”

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Posted 1 month ago

“Abdullah was very helpful and patient and resolved the issue in a timely manner.”

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Posted 1 month ago

“Disgraceful service, they couldn't offer me a package that matches other providers. Now I'm getting regular calls from marketing team. I have requested number of times for my number to be removed from their system yet getting calls! Stop wasting my time! I will report you to Company House directly and maybe also other authorities.”

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Posted 1 month ago

“Great customer support for my business never fails and never had any problems great to have my company phone line with bOnline”

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Posted 1 month ago

“Yeah good help line”

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Posted 1 month ago

bOnline is rated 3.2 based on 160 reviews