Aztec Leisure Reviews

Name: Aztec Leisure
Address: St AgnesTrevellas, Cornwall
Rating: 4.89

4.9 Rating 1,692 Reviews

98 %

of reviewers recommend Aztec Leisure

4.9

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01872552372

Email:

sales@aztecleisure.co.uk

Location:

St AgnesTrevellas
Cornwall
TR5 0XY

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Aztec Leisure 1 star review on 23rd August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive pricing and extremely prompt delivery.”

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“Brilliant! Great prices! Would thoroughly recommend”

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“Had no issues with using Aztec Leisure, the purchase online was simple and had regular updates to when our tent was dispatched. But unfortunately the delivery company they use (DHL) was unable to deliver our tent due to the size and weight so I then had to arrange to go and pick it up 6 days later using my neighbours van. **Edit** Great customer service from Aztec Leisure, contacted the day after leaving my review regarding the issue with the courier. Explained the issue and they Refunded the petrol used to collect the item. Will definitely be using this company again for all our outdoor needs.”

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“Always very helpful and efficient.”

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“My goods were received within the stated timescale, many thanks.”

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“The service was excellent and couldn’t be faulted, unfortunately the chilling box is not as I would have expected and I am going to return it at my earliest convenience. For a refund”

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“Saw these chairs in a local garden centre but were really pricey. Found them on Aztec website and they were so much cheaper and quick delivery. Ordered Sunday afternoon, arrived Tuesday 10am. Chairs really comfy and recline. Fold fairly flat for easy storage, perfect!”

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“Hi. A great product at a great price, thank you. It arrived with a slight amount of damage to the packaging and after opening it part of the casing had been split. It works well and I can live with the damage! It’s a shame that your courier has let you down on an otherwise brilliant purchase… Cheers Keith.”

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“Very good seller would use again prompt delivery”

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“Great prices and fast shipping. Delivery delayed by courier. Packaging and item damaged on arrival but customer services were brilliant and organised replacement with collection straight away. I would definitely recommend Aztec Leisure and will buy again. Many thanks”

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“I used 48 hour Royal Mail Delivery unfortunately this was a total misrepresentation and it’s actually 2nd Class Royal Mail parcel post. Response from this company was it can take up to 10 days before a parcel is considered lost but I was offered to repurchase and use next day delivery all at my expense - would never use this company again 😡 totally unacceptable customer service 😡”

Helpful Report

Hi Julie, Thanks for your feedback and I am sorry to hear that your delivery was delayed. I think there is some confusion as I can confirm that your order was sent on a Royal Mail 48 service. This is however an economy untracked service as explained in our delivery information: https://www.aztecleisure.co.uk/pages/delivery-information https://www.royalmail.com/business/shipping/uk-services/royal-mail-24-48 This service aims to deliver within two days but unfortunately, delays can happen that are out of our control. We ask customers to wait up to ten days (as explained in our delivery information) before refunding as due to it being an untracked service Royal Mail will not class the parcel as lost until this point. Kind regards Aztec Leisure

“Great comfortable chairs delivered quickly.”

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“Unfortunately item arrived broken, rang up spoke to very helpful man who sorted it out and replacement was delivered 2 days later 5star service”

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“Great customer service and updates on order”

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“Product excellent but we didn’t get next day deliver as advertised,it took 3days.”

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Hi Joan thanks for your feedback. To clarify our website states free next WORKING day delivery, not next day delivery. This is important as a working day does not include Saturday or Sunday, only Monday to Friday. As you ordered off us Thursday evening, we dispatched your order on Friday for delivery on Monday as promised. I hope this clears things up and I am so pleased to see that you are pleased with your order.

“Very nice..”

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“Great service as ever and competitive prices”

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“This is my second order from Aztec Leisure. It certainly won’t be my last order! The level of service I receive has been excellent. Orders arrived the very next day. Prices are very good indeed”

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“Speedy delivery arrived safely”

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“Very competitive on pricing excellent service and speedy delivery. Very pleased. Ordered online.”

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Aztec Leisure is rated 4.9 based on 1,692 reviews