Aztec Diamond Reviews

Name: Aztec Diamond
Address: Unit 39, Number One Industrial Estate, Consett, Unit 39, Number One Industrial Estate, Consett, County Durham
Rating: 4.69

4.7 Rating 4,106 Reviews

93 %

of reviewers recommend Aztec Diamond

4.7

Based on 4,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Aztec Diamond 5 star review on 7th February 2022

Laura Benson

Aztec Diamond 5 star review on 16th September 2021

Tia Wiser

Hailey Bertrand-Sluman

Aztec Diamond 5 star review on 10th September 2021

Anonymous

Anonymous // 01/01/2019

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“Very good web page great service”

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Posted 5 years ago

“Always had excellent, prompt service from this company. I would highly recommend.”

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Posted 5 years ago

“Fantastic service to match fantastic equestrian clothing.”

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Posted 5 years ago

“Incredible designs and clothing pieces - great clothing and absolutely in love with every item I have purchased x”

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Posted 5 years ago

“Great service and fab product”

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Posted 5 years ago

“The brand is amazing. I ordered leggings, t-shirt and socks during the Black Friday event and they still came in good time. The items that I ordered are lovely and when I got the items, I tried them all on immediately and didn't want to take them off. I also couldn't believe that the outer packaging was biodegradable in 18 months which was AMAZING! Overall, I would recommend Aztec Diamond to anyone as i was so happy with my products!”

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Posted 5 years ago

“Very good quality and stylish products. Excellent polite staff and good service over Black Friday weekend even when it is very busy.”

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Posted 5 years ago

“Always great customer service - even in their busiest periods!”

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Posted 5 years ago

“Great just what the granddaughters ordered perfect stocking fillers”

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Posted 5 years ago

“Besides the clip to button my breeches closed breaking very easily on both pairs I have by them, I’m disappointed in customer service over Black Friday. I placed and order and it went through. Somehow it got messed up and it didn’t go through in their end, instead of making it right they basically said “guess you aren’t wearing AD””

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Posted 5 years ago

Hi, Thank you for your feedback. We deeply apologise that you have had a faulty product with us, I can see from the order history that we had replaced your breeches when you had contacted us with an issue. With regards to your black Friday attempted purchase, I am so sorry to hear that your order had failed, this may be the case that your bank had not allowed the payment or that the order had not completed, but there shouldn't be a reason as to why it would fail on our side, but I will definitely report your issues. I can see from your email correspondence that you really wanted to get another pair of our breeches and I am really sorry that they had already sold out in your size. As I am sure you can appreciate that Black Friday is our biggest sale of the year and stock sells out really quickly. We do our best to assist every customer when they contact us and I am sorry that you were left disappointed with our customer service. Having reviewed the email trail, I feel like there has been a miscommunication - our team were expressing their disappointment that you would not be able to wear AD for your upcoming competition as we would have loved you to. We are genuinely upset that it has been interpreted differently to the way it was intended - we would never want any of our customers to feel like this and we are truly sorry. It would be great if you would allow us to get in touch should any of our white breeches become available in your size. If you would like me to keep you updated or if you would like to discuss anything further. Please do not hesitate to contact me directly. My email is lauren@aztecdiamondequestrian.com Thank you, Lauren ADE x

Posted 5 years ago

“My wife loves the website and your clothing”

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Posted 5 years ago

“Love all Aztec diamond clothing . Easy to look after , and always looks smart . You can wear it anywhere on just down the yard ! My favourite equestrian clothing ..”

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Posted 5 years ago

“Je n'ai même pas eu le temps de porter le superbe legging acheté que la pression pour fermer me restait dans les mains... Pour le prix, la qualité n'est vraiment pas au rendez-vous... Très déçue. Et en plus les frais de retour étaient de ma poche. Je ne commanderai plus cette marque, très jolie dans le design mais vraiment trop chère pour la qualité.”

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Posted 5 years ago

“Absolutely love Aztec Diamond clothing. Everything is amazing quality and so so comfortable - I don't ride in anything else! Customer service is always great too.”

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Posted 5 years ago

“Fantastic service as always even in the sale! Order went through seemlessly, questions answered quickly and delivered already! Well done Aztec Diamond!”

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Posted 5 years ago

“very good and prompt sevice”

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Posted 5 years ago

“I love the baselayers great quality”

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Posted 5 years ago

“You are the best, love you❤️”

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Posted 5 years ago

“Very professional and prompt deliver 5star.”

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Posted 5 years ago

“Ordered by phone and item arrived the next day. They were just right.”

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Posted 5 years ago

Aztec Diamond is rated 4.7 based on 4,106 reviews