Aztec Diamond Reviews

Name: Aztec Diamond
Address: Unit 39, Number One Industrial Estate, Consett, Unit 39, Number One Industrial Estate, Consett, County Durham
Rating: 4.69

4.7 Rating 4,106 Reviews

93 %

of reviewers recommend Aztec Diamond

4.7

Based on 4,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Aztec Diamond 5 star review on 7th February 2022

Laura Benson

Aztec Diamond 5 star review on 16th September 2021

Tia Wiser

Hailey Bertrand-Sluman

Aztec Diamond 5 star review on 10th September 2021

Anonymous

Anonymous // 01/01/2019

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“Okay, so I need to clarify my previous review. The first time I purchased clothes from Aztec was last Christmas. The order was delivered before most of the items I purchased in the US. And my daughter absolutely loves the clothes quality and style. So, I had little concern when my daughter’s birthday came about to order more clothes from Aztec. This is where I hit a snag. Aztec shipped as usual, but this time it got caught in customs. When I received the automated email to leave a comment, I posted that I hadn’t received my order, so I couldn’t leave a review. The next day I received an email from Aztec saying they would get involved and see why my shipment was delayed. Being the pessimist that I am, I thought I had received a polite blow off and my clothes were lost to the US Government. Two days later (two days!) I received another email from Aztec explaining that they couldn’t get anywhere with my first order, and they were sending a replacement! Awesome customer service!! And the clothes are still top quality, perfect fit and looks very nice on my daughter. I would strongly recommend buying from Aztec!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review. We have been notified by our couriers that the USA's customs are facing delays due to a high volume of shipments that are being processed at the moment. This is predominantly affecting large shipments however smaller shipments are also facing slight delays. We will chase your order with FedEx today, and send any updates via email. Thank you, Team AD,

Posted 3 years ago

“Excellent quality and great fit!”

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Posted 3 years ago

Thank you for taking your time to leave such a lovely review! We are so pleased you are happy with your products! Kind regards, Teegan

Posted 3 years ago

“Disappointed in quality of leggings, forever having to sew the seems up where they keep splitting and haven't been finished properly”

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Posted 3 years ago

Thank you for taking the time to leave your review, Please could you send us an email with your ADE order number Noeleen and a picture of the issue. I can't find leggings in your orders on the system, we would hate for a customer to be disappointed with a product, we'd love to take a look into this for you. Thank you, Team AD,

Posted 3 years ago

“Bought the lilac base layer and the white bodysuit. The fit was perfect and super comfortable, not to mention these outfits were extremely elegant. Now I can sweat and be chic at the same time! I have recommended to my fellow #horsegirl buddies! If only we can have more freeship offers from time to time since I ordered from Taiwan😊😊”

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Posted 3 years ago

“Extremely comfortable, a good weight, stretchy, true to size, easy to wash, perfect for ponyclub mounted games. The elastic joddy boot clips were a perfect addition. and amazing customer service team. The only thing I'd say is the silicone knee grips could be a bit more grippy”

Aztec Diamond 5 star review on 29th May 2021

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Posted 3 years ago

“Brought some beige breeches, very smart and extremely comfortable”

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Posted 3 years ago

“Sad that shipping and taxes to the EU is so high.Product quality is very good:)”

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Posted 3 years ago

“While the prices are more on the expensive side, the quality is very good. The colors are also lovely. Only negative is that some of the items arrived with loose threads”

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Posted 3 years ago

“My leggings are so soft and stretchy, but also reasonably thick so they aren’t too see through or cause discomfort in the saddle. Will definitely buy in more colours!”

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Posted 3 years ago

“Great quality and design.”

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Posted 3 years ago

“I received my package so quick all the way to Mexico, the quality is incredible and it is just so light, breathable and so good for sweat while riding!! (Ordered base layers, leggings and shirts) 10/10 would buy again!”

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Posted 3 years ago

“I ordered some leggings and they were absolutely lovely, very comfortable”

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Posted 3 years ago

“Very impressed with the fact that you married up my two separate orders made very close together and refunded my second lot of postage. Quality and finish of goods very good pleased with my purchases.”

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Posted 3 years ago

“Daughter loves the leggings. She’s small and slight fit her age but these fit perfectly. Quick service”

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Posted 3 years ago

“Great products reasonably priced and excellent customer service with very quick delivery”

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Posted 3 years ago

“I ordered from Aztec Diamond Equestrian for the first time a couple of weeks ago, and ordered some wonderful breeches in the sale and also the blue show jumper. I absolutely love both of them! I have worn the jumper twice already, and will soon be out competing in the breeches. Everything seems high quality, great fabrics, lightweight but effective and very stylish. I received comments on the jumper immediately from friends on it's very first outing! I do like the lovely packaging, however as it is likely to go in the bin, do wonder if it is 100% necessary with sustainability goals....is my only question. Would definitely purchase again.”

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Posted 3 years ago

“Quick to respond and deal with issue amazing customer service!”

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Posted 3 years ago

“Brilliant customer service, love the clothing for my daughter, good quality & lovely colours. Would recommend!!”

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Posted 3 years ago

“My Daughter and I have been very happy with our products, if for any reason we’ve had to send anything back or there’s been a fault on an item it’s sorted out straight away- kept up to speed on sorting an item out- love this company’s attitude and customer service”

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Posted 3 years ago

“I am very happy with the company and its products. I would like more breeches to be available. However, my main problem for the time being is that because of brexit I have to pay almost the same amount as the products in order to import them in Greece.”

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Posted 3 years ago

Aztec Diamond is rated 4.7 based on 4,106 reviews