AWBS Ltd Reviews

Name: AWBS Ltd
Address: AWBS Ltd (Head Office)Oxford Garden Centre, South Hinksey,, Oxford
Rating: 4.74

4.7 Rating 1,750 Reviews

93 %

of reviewers recommend AWBS Ltd

4.7

Based on 1,750 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AWBS Ltd :

AWBS Ltd are builders’ merchants and landscaping materials supplier serving the general public, professional builders and landscaping companies in Oxfordshire, Wiltshire and Berkshire. Open 7 days a week, we offer an extensive range of building and landscaping materials, for all sizes of construction and garden remodelling projects, available to buy at our branch or online with free fast delivery within 25 miles of Oxford. From turf, fencing, paving, decking, decorative gravels and chippings to bricks, construction aggregates, building blocks and tools, we stock a huge range of branded and own brand building and landscaping products at great low prices. Visit or contact your local AWBS branch in Oxford, Yarnton and Swindon for advice and all of your building, fencing and landscaping material needs.

Visit Website

Phone:

01865 326500

Email:

office@awbsltd.com

Location:

AWBS Ltd (Head Office)Oxford Garden Centre, South Hinksey,
Oxford
OX1 5AR

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AWBS Ltd 5 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good product well worth the money the AWBS where polite on the phone the drivers outstanding and polite thank you AWBS”

AWBS Ltd 5 star review on 30th March 2022

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Posted 2 years ago

“Quick delivery. Good price. Friendly and helpful delivery staff.”

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Posted 2 years ago

“Very good service and prompt delivery by a very helpful driver”

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Posted 2 years ago

“Placed an order with sales manager James on Monday 21st for 1 pallet of grey slabs. Explained the importance of arriving by Friday latest Was told will definitely be there by Friday. My Mother called to pay on credit card. Was told by James definitely by Friday. Also explaining I have booked people in so need to be sure. I then called again on Thursday to be sure and told yes all booked for delivery on Friday. No Slabs delivered. Called Saturday morning and spoke to lady in office who apologised and said ticket was not passed to transport. My chaps arrived and I had to pay them as travelled even though no work could be done as slabs not delivered. James called back and offered 25% discount but no delivery till Wednesday now. Unhappy as this all cost me and wouldn’t be so bad if I hadn’t called 3 times to confirm!, So this morning I speak to MD who talks over me while I try to explain. Accuses me of lying as his manager would never have said this. Even though he was not there and not privy to conversation. He was rude arrogant and as unhelpful as you can be. 40yrs in the industry worst service to date and rudest MD. Awaiting refund, who knows if it will arrive, will probably be told I’m lying again. AVOID at all costs and definitely do not rely on delivery etc.”

Helpful Report

Posted 2 years ago

Hi Mark. We are very sorry you were unhappy with our service. Please be assured that we take customer service and satisfaction very seriously, but on this occasion we have clearly fallen short. Your location is outside of our local daily delivery area and we have to build loads for weekly deliveries to out of area postcodes. It is therefore very difficult to give specific delivery date for out of local delivery area orders, however this should have been clearly communicated to you and for this we apologise. Please be assured that we have now issued you with a full refund. Thank you, AWBS.

Posted 2 years ago

“Quality products and an efficient, and very helpful service. Cannot recommend this company highly enough, they are really good! Highly recommended!”

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Posted 2 years ago

“Very helpful staff. Delivery men very courteous. An excellent firm. Will always use them”

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Posted 2 years ago

“Brilliant product, brilliant service”

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Posted 2 years ago

“ordered it, got a text to say when it was arriving, lorry arrived, told the driver where i wanted it, driver put it there. no messing about ! 5 star service.”

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Posted 2 years ago

“As usual super service especially your drivers couldn’t be more helpful to an 88 year old well done- a great company with great range.”

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Posted 2 years ago

“As with previous orders an excellent and reliable service.”

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Posted 2 years ago

“Your compost is good, previous deliveries have been good, but this time you didn't let me know the delivery date, in spite of the message I included with the order saying this would be necessary. My compost was left in a public place on the allotment without my knowledge and without my ever having received your standard email alert. By the time I knew about the compost, others had assumed it wasn't a private purchase, but an anyone-can-have-some matter. I was in time to wheel-barrow most of the remaining compost down the drive to my own piece of hard standing where I had wanted it delivered, but a great deal of lost time and fuss was caused. All you had to do was follow your promised procedure of alerting me to the delivery. I can't answer your other questions because I don't know when the delivery was made.”

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Posted 2 years ago

“Always great service and prices the panels were soaking wet and very heavy but dried out after a week and went up fine”

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Posted 2 years ago

“Web site is very easy to use. Everything ai needed was available. Delivered free of charge within a couple of days. Couldn't fault it.”

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Posted 2 years ago

“I use AWBS where possible particularly for heavier items. The service is good, delivery is included if required, and the prices are reasonable.”

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Posted 2 years ago

“Nice slabs, really pleased with them”

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Posted 2 years ago

“Fast delivery and great service”

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Posted 2 years ago

“Just what I wanted and just enough to cover the area . Very pretty pebbles and they have smartened up my driveway .Thank you !”

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Posted 2 years ago

“Easy to deal with, and the driver was excellent”

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Posted 2 years ago

“Very pleased with the service and cost”

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Posted 2 years ago

“very easy to order on line, quick email confirmation and delivered within three days, all the products were of good quality.”

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Posted 2 years ago

AWBS Ltd is rated 4.7 based on 1,750 reviews