Auto Reserve Ltd Reviews

Name: Auto Reserve Ltd
Rating: 4.89

4.9 Rating 9,628 Reviews

98 %

of reviewers recommend Auto Reserve Ltd

4.9

Based on 9,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Write Your review

Tell us how Auto Reserve Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Auto Reserve Ltd 5 star review on 27th February 2025

151

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Andy, I spoke to you on the phone regarding the broken camshaft cover I received. Please find attached photos of the product which cannot be used for its purpose and the packaging. As I am awaiting your response, I cannot rate your service at this moment.”

Helpful Report

Posted 5 months ago

“INTERNATIONAL BUYERS PLEASE DO NOT PURCHASE ANYTHING FROM THEM ORDERED AN ITEM THE ITEM WAS SHIPPED TIMELY BUT THEN GOT STUCK IN CUSTOMS BECAUSE THEY DO NOT ADDRESS THIS ISSUE, YOU HAVE TO GO AND PAY AGAIN. THE AMOUNT WAS MUCH HIGHER THEN THE COST OF THE ITEM SO DID NOT PAY AND THEY REFUSED TO REIMBURSE. HORRIBLE ONLINE EXPERIENCE FOR INTERNATIONAL BUYERS, BASICALLY WHEN YOU BUY SOMETHING ONLINE YOU EXPECT IT TO ARRIVE WITHOUT EXTRA CHARGE, IN MY EXPERIENCE IT ARRIVED INTO A CUSTOMS FACILITY AND THEN I HAD TO PAY AND WHEN I REFUSED THEY DID NOT REIMBURSE”

Helpful Report

Posted 6 months ago

The buyers review is quite misleading, so we would like to address the issue. The buyer purchased the goods online and we shipped directly to the buyers shipping address in Saudi Arabia. When the Airmail parcel entered the country and reached Customs the buyer did not wish to pay import duty (the buyer believed that we had addressed the parcel to Customs instead of their own address). We wrote to the buyer stating that, as they are refusing to accept the goods, we will reimburse the item cost when the parcel is returned to sender as unclaimed. At no point have we refused to assist the buyer, and have written to the buyer numerous times with advice on standard import practise when buying goods online from outside their own country.

Posted 6 months ago

“Good service from Auto Reserve spoiled by the French postal system sending the parcel to goodness knows where in France, certainly not my address and then having to reroute it to the correct address taking more than two weeks after the parcel arrived in France and was cleared by French customs. Happens all the time here. Just glad it finally arrived as there have been occasions where it disapeared without trace.”

Helpful Report

Posted 6 months ago

“I bought a part to be shipped to Saudi arabia -> paid the price and the shipping -> expected to have the part shipped to my house -> they shiped it to customs in Saudi arabia and then I got contacted by customs to pay more than the part cost and to pay shipping inside KSA if i need it shipped. Worse than that when I contacted autoreservejaguar, they said yes this is what in our terms and conditions and refused to refund. HORRIBLE DO NOT BUY ANYTHING FROM THEM OR SEE IF POSSIBLE PAY ON DELIVERY”

Helpful Report

Posted 8 months ago

We would like to address this slightly misleading review. Firstly, we would like to thank all our other thousands of international customers who recognise that if they buy goods from outside their sovereign country, it may be necessary to pay a tax to their Customs office when the goods are imported. Our buyer here did not understand that all goods must process through Customs when entering their country, and believed that we had addressed the parcel to Saudi Arabia Customs instead of their own address. The buyer then contacted us to say that they refuse to pay the import tax charge, to which we replied that we would be able to refund them the cost of the goods when the item is returned to sender but the delivery charge would not be recoverable due to the parcel having been refused. While attempting to help the buyer and directing to read our simple terms and conditions, the buyer retorted "you can say whatever you want in your terms and conditions" - after which we understood that we would not be able to help the buyer to understand how the purchasing and delivery system works.

Posted 8 months ago

“The steering wheel controls for the cruise control did not work. I had to receive those from my old steering wheel, considerably complicating the installation”

Helpful Report

Posted 9 months ago

“get the wrong part”

Helpful Report

Posted 1 year ago

“Just gone to fit the part and it's broken 😡”

Helpful Report

Posted 1 year ago

“Hi Andy We fitted this to the customers car ,but seems very loud ,customer was and is very unhappy with the unit did try calling you with no luck no one picking up the phone . Tony Marshalls services .”

Helpful Report

Posted 1 year ago

“Terrible service, ordered a power steering pump and when had received the pump was so clearly faulty with over 1/2" of movement on the pulley. Claim to test all parts, not true, a simple 1 min inspection would of seen that part is faulty. Please do not claim things are not true, that you actually test of can be bothered to see that parts are fit to be dispatched to customers waisting there time and money on faulty parts. My order number was Order # 000125743, in case you wonder if this genuine criticism of your service.”

Helpful Report

Posted 1 year ago

“Buongiorno, in riferimento all'ordine Shipment #000111204 for Order #000118142 - CK210005113GB sono arrivate solo le due pinze dei freni ma non il X-TYPE WINDSCREEN WASHER BONNET JET inoltre per ritirare il pacco ho dovuto ulteriormente pagare € 26 euro che non erano state preventivate nel vostro preventivo Spero solo che almeno le pinze installate dal meccanico non mi creano problemi Comunque grazie”

Helpful Report

Posted 2 years ago

“Service sucks”

Helpful Report

Posted 2 years ago

“Really pleased with the prompt service. You came recommended and I will subsequently save your details for any future ‘parts’. Thank you.”

Helpful Report

Posted 3 years ago

“I was sent the wrong part.. 🙄 Couldn't be bothered to repost for a refund.... And even paid extra for next day delivery...”

Helpful Report

Posted 3 years ago

“Handy but very expensive, postage absolutely outrageous would I use again? YES if I couldn’t get elsewhere.”

Helpful Report

Posted 3 years ago

Hi Daniel, We are sorry that the item cost of just over £2 was very expensive. We are not aware of anywhere else that supplies these at a lower price than us, but if we can ever source them for a lower price ourselves then we will ofcourse pass this saving on to our customers. Regarding the postage, we do offer a lower price delivery service also but I can see you opted for the faster, recorded service at £2.75 to receive the goods quicker. Thank you, Andrew Auto Reserve Customer Service

Posted 3 years ago

“4 Centre caps received and one was dinted, wouldn't use again”

Helpful Report

Posted 3 years ago

“It wos fault”

Helpful Report

Posted 3 years ago

“Sadly gave all information needed regarding replacement 'door window switch', regarding car, reg, age etc but 'switch' received' was not suitable for car when garage tried to fit. Not a happy chappie! Alan Sutherland”

Helpful Report

Posted 3 years ago

Hi Alan, This order was placed on our website so we were unable to personally advise you on the part required. We have checked the security photo of you order immediately before dispatch and it is the exact correct part ordered. The switch you ordered was specifically the Jaguar X-Type Drivers Door Window Switchpack WITH Rear Electric Window option but WITHOUT Powerfold Mirror option. Can you let me know which type you required so that we can help you with getting the correct one? I.e is it a different model (not X-Type) or does it have different options fitted? We have tried calling you on Friday from our number 01158 372707 but could not reach you. You are welcome to call us back on this number if preferred - we are back in the office from 8.00am 5.00pm Monday to Friday. Kind regards, Andy Auto Reserve Customer Service

Posted 3 years ago

“If you advertise a product and then send something other than ordered, your custom base tends to go elsewhere. Not rocket science. One lost customer and no recommendation. My time my money my patience utterly wasted.”

Helpful Report

Posted 4 years ago

“I ordered a coolant pump for my 2009 Jaguar XF Supercharger in March. It is now JUST November and it had failed! Wow! Not even a year later! Never again!”

Helpful Report

Posted 4 years ago

“goods arrived in good time,but were not suitable for a 2009 x type jaguar 2.2ds estate. the wheel centre decals were too small and rattling when driving.”

Helpful Report

Posted 4 years ago

Auto Reserve Ltd is rated 4.9 based on 9,628 reviews