Auto Reserve Ltd Reviews

Name: Auto Reserve Ltd
Rating: 4.89

4.9 Rating 9,628 Reviews

98 %

of reviewers recommend Auto Reserve Ltd

4.9

Based on 9,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Auto Reserve Ltd 5 star review on 27th February 2025

151

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have started to repair a 99 XKR for months, and I have already ordered some parts that are damaged in this car. Everything has been delivered without any problem except for one glass mirror purchased some months ago. I was very disappointed with the part I received. The mirror was full of scratches. I do not live in the UK and for me it's not easy to send it back since the UK is not part of the EU. I do not understand how Autoreserve could send the part without previous quality control. I'll try to polish the glass to solve the problem.”

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Posted 2 years ago

“I purchased 4 back-light bulbs T 4 type fitted 2 only 1 worked, stripped out again replaced faulty bulb that bulb was also faulty finally got 2 out of 4 working. 2 days later one packed up so back where I started. I should have just got new bulbs not second hand.”

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Posted 3 years ago

Hi Graham, We are sorry that you have had trouble. These bulbs are used but each and every one is individually checked by us prior to dispatch - you will see a mark of paint on the base of every bulb supplied that indicates our staff have tested that it illuminates. It is the first time we have had a problem reported in many hundreds sold, so it may be possible that either they have been knocked in transit or the copper contact surface on the PCB of your heater panel needs a little rubbing to ensure good contact? We are happy to send you a full set of replacement bulbs but if you could just check the contact surface first we would be very grateful indeed. Thank you, Andy Auto Reserve Customer Service

Posted 3 years ago

“The item was sent quickly, however it turned up broken. There was a small hole in the side of the box caused by one of the mounting screws being forced through it. Although the mounting screw was not broken part of the plastic structure was. I did not ask for a replacement item due to time constraints, and that I managed to repair it. Products I have received previously have been delivered fast and of good quality.”

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Posted 3 years ago

“Not as good as I thought but they are worn Thanks keith”

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Posted 3 years ago

“Hi The shipping and quality of part was good, but got the wrong OEM number.. I ordered LJA1970AB and got LJA1970AC.”

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Posted 3 years ago

Hi Eric, The part number we have supplied is simply a superceding / newer equivalent of the same part. It will be a direct fit for your vehicle. Kind regards, Andy

Posted 3 years ago

“Thanks for your service.I had sent a mail some discount on my next list but no answer …”

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Posted 3 years ago

“Overall, packing is not satisfactory. The package cannot stand the weight of the pump module. The ABS pump and module is not working. Fortunately, I bought extra module as spare part. So I can replace it here in Hong Kong. The casing of the steering wheel radio control was broken. The quality of the key ring tag is not satisfactory.”

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Posted 3 years ago

“Quick, but not yet fitted, don't know if it works yet, so cannot comment”

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Posted 3 years ago

“due to the Brexit I had to pay custum taxes, which make buying things in the UK much less attractive!!! Thank you mr. fool prime minister!”

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Posted 3 years ago

“Good service .”

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Posted 3 years ago

“These Wheel centres were for an XF. They were to small and after jacking the car up and taking the wheels off I had wrap loads of PTF tape round them to stop them flopping around in the centres. They were supposed to be for an XK. I am not happy as I am sure its only a matter of time before they fall out.”

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Posted 3 years ago

“EVERY ITEM RECIEVED THIS TIME AND PREVIOUSLY HAVE BEEN SENT OUT BROKEN”

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Posted 4 years ago

“Nice to find second hand parts to reasanoble price. Very quick delivery. Only the Rear Trunk Third Brake Tail was not as expected; the medium fixing was missing!”

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Posted 4 years ago

“A prompt delivery would be appreciated.”

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Posted 4 years ago

Hi Michael, We are sorry this took a little longer than ideal to reach you in Taiwan by Airmail. During this time of the Covid19 pandemic, all deliveries worldwide are subject to potential delays. The delivery took 16 days from UK to Taiwan which is about the average delivery time to your country at the moment. Kind regards, Andy

Posted 4 years ago

“Fast service but inaccurate information.”

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Posted 4 years ago

“It looks good but unfortunately it does not fit my car not a happy customer”

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Posted 4 years ago

“I received the part put it doesn’t fit, the part is of a Ford and not what I was expecting. I know they are all the same but the part doesn’t fit. The wire is too short to coincide with the part needed for my jag. Couldn’t return because opened it expected it to for. Real disappointed.”

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Posted 4 years ago

“Hi, l am really sorry but the grlle had a large scratch and was not British racing green metallic, so for that reason I cannot give a good review and l don't think it will make much difference to your business.”

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Posted 4 years ago

Hi David, Thank you for letting us know of the issue. We would be happy to send you a return label for the grille if it is not what you were expecting. I think you may actually require "Jaguar Racing Green" if your paint is metallic. The one you ordered is "British Racing Green" which is a solid green (not metallic). Please get in touch on 01158 372707 so that we can arrange a swap or refund. Kind regards, Andy

Posted 4 years ago

“Encountered problems with the website when trying to make a payment. The item was shipped right away and i received it within a few days.”

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Posted 4 years ago

“Very friendly and pleasant telephone contact. Searching the website is a little awkward and time consuming. The ordered product did not match our expectations as the leather had been given a very glossy surface treatment. The leather did therefore not at all match the original leather in our XK8. This difference was not possible to identify from the website. The product has been returned for refund as per agreement. Regards// Gunnar Alberts”

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Posted 4 years ago

Auto Reserve Ltd is rated 4.9 based on 9,628 reviews