Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,462 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,462 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 12th April 2025

4535

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the 1 step cut and polish tbh it’s not a good product wouldn’t recommend and that’s a shame cause normally there products are amazing had to do a customers car twice”

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Posted 3 days ago

“Riecht ganz gut, aber nicht lange.....”

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Posted 1 month ago

Hallo Thomas, Vielen Dank für dein Feedback! Es freut uns, dass dir der Duft gefällt, aber wir bedauern, dass er nicht lange anhält. Wir setzen alles daran, die Qualität unserer Produkte kontinuierlich zu verbessern, und dein Kommentar ist dafür sehr hilfreich. Wenn du weitere Anregungen hast oder noch etwas besprechen möchtest, lass es uns gerne wissen. Danke, dass du Teil der Auto Finesse-Community bist! Beste Grüße, - Team AF :)

Posted 3 weeks ago

“A cap on one bottle was loose so delivered with spillage in the box, could have been worse.”

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Posted 1 month ago

Good afternoon, Thank you for your review! We're sorry to hear about the loose cap resulting in some spillage during delivery. While we’re glad it wasn't worse, we understand that this is not the pleasant experience we aim to provide. Your feedback is crucial for us as we continually seek to enhance our packaging standards. I can see that you have been sent a replacement bottle to compensate you for the loss of product. Thanks for being part of the Auto Finesse community! Best, - Team AF :)

Posted 3 weeks ago

“Don’t usually write reviews but I was slightly disappointed with my wheel cleaner, I wish I’d got the same one I had from Meguires or tried the brush instead if the microfibre one. I want to order a machine polisher but now I’m in 2 minds who to get one from after the let down of this product.”

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Posted 1 month ago

“Great products, however the website is painfully slow to load products. Probably would have bought more if I had the time to wait for it all to load!”

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Posted 1 month ago

Hi Ben, Thank you for your honest feedback! We’re glad to hear you enjoy our products, but we’re sorry to learn about the issues you had with our website's loading speed. We understand that a smooth and efficient shopping experience is important. Your comments are invaluable as we aim to enhance our online platform. We'll definitely take your experience into account as we work on improvements. If there's anything else you'd like to share or if you need assistance, please don't hesitate to reach out. Thanks for being part of the Auto Finesse community! Best, - Team AF :)

Posted 1 month ago

“It’s ok too expensive but good stuff”

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Posted 2 months ago

Hi Kieran, Thanks for sharing your thoughts with us! We appreciate your honesty regarding the pricing. We understand that everyone has different expectations when it comes to value, and your feedback is important to us. We’re glad to hear you found the products to be good quality. If you have any questions or suggestions on how we can improve, please don’t hesitate to reach out. Thanks for being a part of the Auto Finesse community! Best, - Team AF :)

Posted 2 months ago

“Maybe I should have read the description, 100ml for the price seems not to be the best deal”

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Posted 3 months ago

Hi there, Thank you for taking the time to leave your review. We completely understand your feelings regarding the size-to-price ratio of our product. We strive to offer high-quality items, and we appreciate your feedback as it’s essential for us to evaluate our offerings. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Thanks again for your support! Best regards, - Team AF :)

Posted 3 months ago

“My husband loves the Auto Finesse products and won’t use anything else so I ordered some goodies as part of his Christmas present.. I requested in the notes for completely plain packaging so he didn’t know what it was when it came such a shame that you couldn’t seem to accommodate this since you put branding all over the box tape so he knew immediately what it was.. ☹️very disappointing.”

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Posted 4 months ago

Hi Ann, Thank you for sharing your feedback with us. We’re glad to hear that your husband loves our products, but we’re truly sorry for the disappointment caused by the packaging. We completely understand the importance of keeping surprises a secret, and we regret that our branding on the box tape gave it away. Unfortunately, we don't have any unbranded packaging that we can provide, and we are only able to send out our products in branded packaging. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team at support@autofinesse.com. We’re here to help! Thanks again for your support and understanding. Best regards, - Team AF :)

Posted 4 months ago

“Ich habe ein Autoparfüm gekauft und die Pumpe ist kaputt”

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Posted 5 months ago

Hi Falca, Danke, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Es tut uns leid zu hören, dass die Pumpe Ihres Autoparfums defekt ist. Bitte kontaktieren Sie unser Kundenserviceteam unter support@autofinesse.com, damit wir Ihnen helfen und das Problem lösen können. Wir schätzen Ihre Rückmeldung sehr und freuen uns darauf, Ihnen weiterzuhelfen! Herzliche Grüße, - Team AF :)

Posted 5 months ago

“Your products are great, BUT for 5 days of being messed around by Royal Mail I've had enough, emails saying it's out for delivery, then a few hours later it says tomorrow, this has happened everyday, I live 200 yards from sorting office and they now can't find it. Pathetic.”

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Posted 9 months ago

Hi Jeff, thank you for taking your time to leave a review. I am so sorry to hear that your order hasn't arrived yet and you're experiencing so many issues with delivery. If you could please send an email over to our customer service team on support@autofinesse.com, they will be able to look into this further and get this sorted for you. Hope this helps, and if you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 9 months ago

“Can’t get snow foam to work”

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Posted 9 months ago

Hi Alfie, We're sorry to hear that you are having an issue with your Snow Foam. Please contact our customer support team and someone will be more than happy to assist you! I hope this helps, and if you have any further questions then please don't hesitate to ask. Have a lovely day :)

Posted 9 months ago

“Really rate the products, had to buy the more expensive smaller bottles as the larger ones weren’t in stock, delivery was slow (so order in advance).”

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Posted 10 months ago

Good afternoon, thank you for taking your time to leave a review. Firstly I would like to say thank you for your feedback on our products, it gives us great satisfaction when we know the customer love the products as much as we do. Regarding your delivery, I can see that it was on a 5-7 working day service. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. I can confirm your order was successfully delivered within the 7 working days. If you have any questions or need any help in the future, please do not hesitate to contact us. -TEAM AF :)

Posted 10 months ago

“it's great but a brush came broken (the bristles)”

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Posted 10 months ago

Hi Abel. I am sorry to hear that your brush arrived broken. If you could please contact the customer service team with some images, they will be able to get a replacement sorted for you. Hope this helps, and if you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 10 months ago

“Great product and the additional air freshener in my parcel is a nice touch. But delivery was expensive and the box they came in was unnecessary large.”

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Posted 11 months ago

“Paid for next day delivery still haven’t received”

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Posted 1 year ago

Hi John, thank you for taking your time to leave a review. I am sorry to hear that your order did not arrive when expected. If you could please send an email over to our customer service team, they will be able to help you further and get this sorted for you. Hope this helps, and if you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 11 months ago

“Not bad but no wow”

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Posted 1 year ago

“Pleased with all the products I purchased but did spend over 50pounds but did not recieve my free gift promotion as the item was out of stock surely I should have been offered an alternative free gift in that situation”

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Posted 1 year ago

Hi Roger. Thank you for taking your time to leave a review. I have had a look into this for you and I can see that you have not added the free Laundry Bag to your order from the pop up box at checkout. Unfortunately this is how to claim the Laundry Bag, by adding it to your basket from the pop up box ensures this item then shows on your packing slip. This way our packing team know to include it in your order. As you have not added this to your basket, this is why it was not included in your order. As your order has now been dispatched from us we are not able to add this to your order. I hope this clears things up for you and if you have any further questions please do not hesitate to ask. -TEAM AF :)

Posted 1 year ago

“Dont get my package,”

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Posted 1 year ago

Hi Marcel. We are sorry to hear that you have not yet received your parcel. If you could please send an email over to our customer service team, they will be able to look into this further for you - support@autofinesse.com We look forward to hearing from you and getting your parcel to you. -TEAM AF :)

Posted 1 year ago

“Despatch was a bit slow, DA polisher instructions in broken English- clearly a cheap chinese import with Auto Finesse stickers slapped on it. Even the stickers are I'll fitting and a bit cheap looking”

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Posted 1 year ago

“Product was good, but paid 3.99 delivery and had to wait 6 days for it to arrive causing me a lot of hassle.”

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Posted 1 year ago

Hi Steve, thank you for taking your time to leave a review. As you can imagine, during promotional periods we do get more orders than usual so it can take the full shipping time frame to ship/deliver the order. Due to the high volume of orders and unforeseen circumstances in our warehouse, some orders were taking up to 6 working days, unfortunately this is due to issues out of our control. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. If you send an email over to our customer service department, they will be able to issue you with a refund for the delivery cost. We look forward to hearing from you. -TEAM AF :)

Posted 1 year ago

Auto Finesse is rated 4.9 based on 25,462 reviews