Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,462 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,462 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 12th April 2025

4535

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has not arrived yet due to damage in transit by DHL”

Helpful Report

Posted 1 month ago

Hi Yvonne, Thank you for your review. We're really sorry to hear that your order has been delayed due to damage during transit. We understand how frustrating this must be for you, and we appreciate you bringing it to our attention. I can see that the customer service team have since arranged for a replacement to be sent to you, which has now been successfully delivered. Thank you again for your patience and understanding. Best, - Team AF :)

Posted 3 weeks ago

“The product does not do what it promises. Pure disappointment for the money.”

Helpful Report

Posted 1 month ago

Hi Zühre, Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that the product did not meet your expectations and that you feel disappointed with your purchase. Your experience is important to us, and we value your input as it helps us improve our offerings. We would like to get a better understanding of your experience with this product, if you could reach out to our customer service team at support@autofinesse.com. We're here to help and want to ensure you have a better experience in the future. Best, - Team AF :)

Posted 1 month ago

“Item was faulty on delivery big tear in the bag I contacted to replace an the communication was poor arranged to swap on delivery of new item it didn't turn up I had to call again even tho I stated on 2 occasions in emails any day for delivery is fine so had to rearrange again another delivery date not happy for spending £300 i expect a better service”

Auto Finesse 1 star review on 29th January 2025

Helpful Report

Posted 2 months ago

Hi Gina, Thank you for your review. We're truly sorry to hear about the issues you've encountered with your order and the lack of clear communication during the replacement process. Your experience is not what we aim for, and we completely understand your frustration. We can now see that this has been resolved and the replacement is on its way to you and we hope you have a smooth experience going forward. We're committed to improving our service, and your feedback will help us achieve that. If there’s anything else we can do to assist you, please reach out to our customer service team at support@autofinesse.com. We genuinely appreciate your input and hope to turn this experience around for you. Best, - Team AF :)

Posted 2 months ago

“I still haven’t received my delivery. I’ve tried to get in touch with dhl and have received nothing back to tell me anything is even coming”

Helpful Report

Posted 2 months ago

Hi Matt, Thank you for sharing your experience with us. We're really sorry to hear that you haven't received your delivery and that you're having trouble getting updates from DHL. We understand how important it is to stay informed about your order, and we’re here to assist you. Please connect with our customer service team at support@autofinesse.com so we can help track down your order and provide any assistance you need. We appreciate your feedback and hope to resolve this as soon as possible. Best, - Team AF :)

Posted 2 months ago

“Customer service is awful”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your feedback regarding our customer service. We're truly sorry to hear that your experience did not meet your expectations. We strive to provide the best support possible and your comments are invaluable in helping us improve. Please don't hesitate to reach out to our customer service team at support@autofinesse.com, and we will do our best to assist you further and address any concerns. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Best, - Team AF :)

Posted 3 months ago

“I'm still waiting for my order, don't receive it yet, I order this at 21 of October.”

Helpful Report

Posted 5 months ago

Hi Renato, Thank you for reaching out and expressing your concerns about your order. We understand that waiting for an update can be frustrating, and we're here to help. Please rest assured that our team is dedicated to providing timely delivery, and we want to ensure your experience with us is a positive one. If you haven't received any communication about your order, we encourage you to get in touch with us directly at support@autofinesse.com. Our customer service team will be more than happy to assist you and provide you with the latest information. Thank you for your patience during this time, and we look forward to resolving this for you. Kind regards, - Team AF :)

Posted 5 months ago

“Waiting long time for information on delivery and the support line is rubbish”

Helpful Report

Posted 6 months ago

Hi Matthew, We're sorry to hear that you weren't completely satisfied with your delivery and the support you've received. I can see that your order was placed with our 5-7 working day free shipping option and your order was dispatched within this timeframe, please do let us know if you've experienced a further delay or an issue with your delivery. I've had a look into your correspondence with us and can see you have used our new live chat function. If this didn't solve your issue, please do contact us on support@autofinesse.com and one of our representatives will be more than happy to help you.

Posted 5 months ago

“I recieved my hand held foam gun on the 7/7/24 and used it once iv'e just tried useing it today and it will not stop sraying i've soaked the whole gun part in luke warm water , to no avail , the polish's are fine but this is rubbish”

Helpful Report

Posted 8 months ago

Hi Andrew, Thank you for taking the time to leave a review. We also appreciate you emailing over to our support email so we could get this resolved for you so you can start using your Pressure Sprayer. Kind regards, - Team AF :)

Posted 7 months ago

“Poor customer service from staff”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review. We're so sorry to hear you've had a bad experience with our customer service. Please could you send over an email to support@autofinesse.com explaining your experience so we can get our customer service executive to look into the issue and resolve it for you. - TEAM AF :)

Posted 9 months ago

“Awful, got my order wrong, I called up to the incorrect items replaced and all sounded like it was going to be fixed. It was not and it resulted in me losing £40 in the order + £120 in missing services that couldn't be provided to customers.”

Helpful Report

Posted 10 months ago

Hi Alfie, We're sorry to hear you have had an issue with your order. Please contact our customer service team on support@autofinesse.com so that someone can look into this for you! Looking forward to hearing from you! Have a lovely day :)

Posted 9 months ago

“I was sent the wrong item, and couldn’t get a replacement without the wrong item being collected to be returned 1st, when the new item finally arrived it was leaking. Usually a good service although this is the 1st time I’ve had an issue. Their customer service methods are a bit poor compared to other companies. It’s their mistake not mine and they made things cheap and easy for themselves all the way, do right by your customers and they will leave positive reviews. They appear to be a premium brand but this shows to be false when you have an issue.”

Helpful Report

Posted 11 months ago

Hello, thank you for taking your time to leave a review. I have had a look into this and I can see that the customer service team have correctly followed the policies we have in place for this issue. As I hope you can appreciate we have policies in place that must be followed. When an item is damaged or faulty, it must be returned back to us so the item can be assessed to establish why the issue occurred which helps us prevent similar issues happening in the future. On this occasion I can see that your replacement item had leaked around 5ml and a 20% discount code was issued for your next order to apologise for the leak. If you have any questions or need any help in the future, please do not hesitate to get in touch. -TEAM AF :)

Posted 10 months ago

“You are asking me to write a review and I’m still waiting for delivery.”

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Posted 11 months ago

“From when I placed the order directly on the website, it took 7 days for you to dispatch my order and a further 2 days for delivery. Granted I took the free delivery which was 5 - 7 business days, however this is NO EXCUSE for slow dispatch as I have previously ordered through Amazon free delivery with Auto Finesse and always had dispatch in 2 business days.”

Helpful Report

Posted 1 year ago

Hi Colin. I have had a look into this for you and I can see that your order was successfully delivered to you on the 7th working day, there was no delay with the dispatch or delivery of your order as the 5-7 working day service was selected by you at checkout. The order was placed on Tuesday 27th February, which is the 1st working day and it was delivered on Wednesday 6th March, which was the 7th working day. Please note couriers do not class Saturdays or Sundays as working days. We do have alternative shipping options available at checkout if the parcel was required sooner. I hope this clears things up for you and if you have any further questions please do not hesitate to ask. -TEAM AF :)

Posted 1 year ago

“Charging delivery when your page states free delivery, only the small print explains the delivery change, very disappointing”

Helpful Report

Posted 1 year ago

Hi Jason. Thank you for taking your time to leave a review. I am sorry to hear that you are disappointed. This certainly isn't how we want our customers to feel. I can confirm that there is a small shipping charge for all orders under £50. There is a asterisks next to the free shipping section meaning there is terms and conditions that apply. These terms and conditions are that to qualify for the free shipping the order value must be £50 or more. All of our shipping services are explained on our website and we always recommend looking at this page before placing an order to ensure no confusion is caused. I hope this clears things up for you and if you have any further questions please do not hesitate to contact us. -TEAM AF :)

Posted 1 year ago

“Item received after I had to pay £1.50 as not enough postage was payed no wander the size of the box to the size of the item ?”

Helpful Report

Posted 1 year ago

Hi Colin. Thank you for taking your time to leave a review. I have had a look into this and I can confirm that this is not a charge from one of our shipments. The reference number does not correspond to any orders on our Royal Mail account. I hope this clears things up for you. - TEAM AF :)

Posted 1 year ago

“Not impressed with the service. Ordered a bottle of a wax spray, which I’ve not used yet, but I had waited a week and nothing was sent, I had to email and ask when it was being sent, didn’t get a response until it was sent the next day.”

Helpful Report

Posted 1 year ago

“Paid for 2/3 day delivery which eventually became 2 weeks even after chasing them up. Poor.”

Helpful Report

Posted 1 year ago

“Ordered on the 31st Dec, not delivered until 10th Jan, Slooooooow, offered 10% off as new user then offered frre bag if spending over £80, but cant have both??? Not clear on the website at all”

Helpful Report

Posted 1 year ago

Hi James. Thank you for taking your time to leave a review. I’ve had a look into this for you and I can see that your order was on a 5-7 working day service. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. Due to the high volume of orders and unforeseen circumstances, some orders were taking up to 10 working days, unfortunately this is due to issues out of our control. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. Regarding the two offers we had available, any offer and or promotion cannot be used in conjunction with any other promotion, discount code, coupon, offer or loyalty point discount. This is explained in our terms of service. I do apologise for any disappointment caused! If you need any further assistance please let us know. -TEAM AF :)

Posted 1 year ago

“I’ve still not received my goods”

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Posted 1 year ago

“Very poor customer service”

Helpful Report

Posted 1 year ago

Hi Thom. Thank you for taking time to leave a review. I am sorry to hear that you are disappointed, this certainly isn't how we want our customers to feel. I have had a further look into your communication with our customer service team and I can see that there was some confusion with your return. I can see that the incorrect packing slip was included in your return therefore a refund was issued based on the paperwork inside the return. I can see that it has now been resolved and the correct refund has been issued to you. Hope this helps, and if you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 1 year ago

Auto Finesse is rated 4.9 based on 25,462 reviews