Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,478 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,478 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 15th April 2025

C Pauls

Auto Finesse 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a lot of products from you qorth over £250 and they still haven’t arrived , terrible service from DHL with mix up etc when DPD just brought a product right to my door step and DHL struggles to find my address , shocking”

Helpful Report

Posted 5 years ago

We are incredibly sorry to hear you were let down by our delivery service provider, we do all we can to ensure that orders are packed and processed in an efficient manner and rely on our 3rd party partners to do the same. On this occasion, this hasn't happened and for that, we can only apologise.

Posted 5 years ago

“Still haven’t received my parcel I have Ordered it over a week and paid next day delivery.”

Helpful Report

Posted 5 years ago

Good afternoon, thank you for getting in touch and bringing this to our attention. I am sorry to hear your parcel has not arrived within the expected time frame, this certainly isn't the standard of service we aim to provide. As I hope you can appreciate we rely heavily on our couriers to delivery our customers orders with the expected time frame, so I do apologise for the delay. I have had a look into this for you and I can see your parcel had been damaged in transit therefore is being returned back to us to avoid any disappointment. I can see you have now been in touch with my colleague who has issued a replacement parcel on a next working day service and has issued a refund for the next working day service cost. I do sincerely apologise for any disappointment caused. If you have any further questions or need any help please do not hesitate to get in touch and we will be more than happy to help. Have a lovely week. Kind regards, TEAM AF :)

Posted 5 years ago

“endless delay and products arrived open”

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Posted 5 years ago

“I received the entire packaging damaged and broken products. I refused to receive the packaging. I am now waiting for a reply from Post Luxembourg.”

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Posted 6 years ago

Hi Frederico, thank you for getting in touch. I'm sorry to hear that your order arrived damaged and it had to be refused. This is certainly not the standard of service that we aim for. If you could pop an email over to our customer service team, they will be more than happy to arrange for a replacement parcel to be sent out for you - support@autofinesse.co.uk Once again I am sorry for the inconvenience caused. If there is anything else I can do to help, please do not hesitate to let me know! Kind regards, TEAM AF :)

Posted 6 years ago

“Nobody contacted me when I left honest negative feedback on instagram you just decided to delete my comment, so are you only after positive feedback..? You will only move forward in a business if you know your weaknesses. Rude & wont be using your products again..! Especially after spending over £200 on my first order with such a pigheaded response & attitude. Good luck”

Helpful Report

Posted 6 years ago

“I made two orders one moth ago and i still have serious problems with both of them. I had to pay 7.30€ to recieve each order. Im still waiting for one of them. I will never buy to your company again.”

Helpful Report

Posted 6 years ago

Hi Francisco, I am sorry to hear that you haven't received your order, this certainly isn't the standard of service we aim for. To get this sorted as quickly as possible for you could you please pop an email to support@autofinesse.co.uk and one of our Customer Service team will be able to assist you further with this. Once again I am sorry for the inconvenience that this may have caused for you. Kind Regards, TEAM AF :)

Posted 6 years ago

“Problems began when attempting to place an order which took around a day to resolve. Parcel arraived and was missing items, took 4 days to hear back from someone and when the item appeared it was sent to the billing address and not the shipping address.”

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Posted 6 years ago

“Iv still not received my order”

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Posted 6 years ago

“My address had not been put on items probably so am still waiting for items to be delivered 2weeks on.”

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Posted 6 years ago

We are extremely sorry your item/order was delayed in getting to you. Our order processing system automatically pulls through the information you supply at point of checkout, if something went wrong at this stage then we apologise.

Posted 6 years ago

“The product isn't fit for purpose. Unfortunately unable to resolve the issues with customer support. Purchased Palmer violet car air freshener, the Sean is way to weak. Customer support advisor mate it was a top up air freshener which still makes it has a completely useless have you can't smell it! After being a auto fenesse customer for over 5 years I feel this is time to back away.”

Helpful Report

Posted 6 years ago

Hi Neil, thanks for your review. I'm sorry to hear you feel let down by the performance of one of our new Aroma Air Fresheners. These air fresheners are for an instant fragrant interior and aren't designed to last for a long period of time. For occasions such as a car show or just a little top up to the air freshener you already have suspended from your rear view mirror. To try and restore your faith in the product, we are more than happy to replace it for you. If you do ever change your mind and would like to accept this offer then just let us know :) Thanks Neil! Regards, TEAM AF

Posted 6 years ago

“Always 20% off the day after I make a purchase.”

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Posted 7 years ago

“Overpriced the lance is cheap chinese rubbish it doesnt even sit straight and level on my karcher its stuck at a stupid angle”

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Posted 7 years ago

Hi Tom, I’m sorry to hear that you have had a negative experience shopping with us. If you have any issues with the quality of any of our products then please feel free to get in contact with our customer service team who will be happy to help you! Our email address is support@autofinesse.co.uk or you may call us on 01992 217210.

Posted 7 years ago

Hi Tom, Thank you for getting in touch with us earlier. Following on from our telephone conversation, I am happy to hear that you are now happy with the snow foam lance and that you have found out how to get it to sit straight using your PTFE tape. As mentioned before, if you need any further help then please feel free to get in contact. Thanks Again, Bronte Singer

Posted 7 years ago

“Black Friday. Came 2 Monday’s later. Battered, leaked everywhere. I spoke to a sales advisor called Jess who hats off to her was amazing over the phone but I’m still waiting on a reply even now on what’s happeninf because I currently have one bottle pretty much empty. I’ve spent before with you guys and it’s amazing. I’m really let down by this”

Helpful Report

Posted 7 years ago

“Extremely disappointed with my experience with Auto Finesse as I placed an order on 27th November and it still doesn't appear to have been dispatched! First time order and most definitely the last, poor, very poor!”

Helpful Report

Posted 7 years ago

Hello Thanks for getting in touch. I’ve had a look into your order for you and I can see that its on a 3-5 working day service. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 5 working days to ship the order. If you haven’t received it by Monday then please get in touch and I will have a look into it for you. I hope that helps! If you need any further assistance please let us know and we will try our best to help. Team AF

Posted 7 years ago

“Put in a large order on the Black Friday of the smaller bottles as they’d stated on FB 5litres weren’t on sale . They then release the 5 litres into the sale after not just I but a number of people had ordered smaller bottles “ due to customer demand “ only thing AF succeeded in doing is upset traders and distributors.”

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Posted 7 years ago

“I'm still waiting for my order that I ordered over 2 weeks ago”

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Posted 7 years ago

Please email us with your order information so we can look in to this.

Posted 7 years ago

“Sent my item to wrong address then as I rang them they said th y would send it out to my address and confirmed address then a month later still not received item then I rang again to find out they sent it to wrong address yet again but they won't send me another as it is apparently my fault I must have given wrong address twice so my loss then woman put the phone down on my terrible service never buying from this company again”

Helpful Report

Posted 7 years ago

Hi Shane, I am very sorry that you feel we have let you down on this occasion. When you order through our website the onus is on the customer to provide a delivery address so that we can make sure that your items get to you as quickly and safely as possible. When you first called us to advice that a week on from your order, you had still not received your Air Freshener, we very quickly sent a new one to the delivery address which you provided us with. Unfortunately, after speaking to you on the phone today it came to light that you no longer actually reside at the delivery address which you gave us. When this was explained to you on the phone you were obviously not very happy. We do not tolerate derogatory or offensive language towards our staff so the phone call was terminated. If you wish to call us back to get the matter sorted we will be happy to speak to you again. Many Thanks, Bronte

Posted 7 years ago

“Nothing wrong with the products! When I was unable to spend some gifts vouchers at waxstock recently I was not impressed, having to buy what I wanted later online at nearly 50% more added insult to injury.”

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Posted 7 years ago

“10 days on, still haven't recived my order”

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Posted 7 years ago

We're extremely sorry to hear your goods haven't arrived yet, please contact our customer service team by phone or email and we will look in to their whereabouts ASAP.

Posted 7 years ago

“I am still waiting for a replacement delivery of iron out after finding the first delivery was left on my door matt where it could have been taken but worse than that when i opened the parcel there was no liquid in the bottle i was then promised a replacement without fail the next day and i am still waiting 3 days later! Great service i don't think!”

Helpful Report

Posted 7 years ago

Dear Ken, I hope we have sorted this for you now. We do go to great efforts to package our goods but sometimes on occasions like this we are let down by the delivery company. Please do get in touch if there is anything else we can do. James

Posted 7 years ago

Auto Finesse is rated 4.9 based on 25,478 reviews