Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,508 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,508 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 24th April 2025

4739

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was good, but paid 3.99 delivery and had to wait 6 days for it to arrive causing me a lot of hassle.”

Helpful Report

Posted 1 year ago

Hi Steve, thank you for taking your time to leave a review. As you can imagine, during promotional periods we do get more orders than usual so it can take the full shipping time frame to ship/deliver the order. Due to the high volume of orders and unforeseen circumstances in our warehouse, some orders were taking up to 6 working days, unfortunately this is due to issues out of our control. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. If you send an email over to our customer service department, they will be able to issue you with a refund for the delivery cost. We look forward to hearing from you. -TEAM AF :)

Posted 1 year ago

“The order was not fullfilled until after day 7 so had to chase customer service. Otherwise okay”

Helpful Report

Posted 1 year ago

Hello, thank you for taking your time to leave a review. I am sorry to hear that there was a delay with your order. I can imagine how frustrating this must have been and we do sincerely apologise for the delay. Due to the high volume of orders and unforeseen circumstances in the warehouse, some orders were taking up to 10 working days, unfortunately this is due to issues out of our control. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. If you have any questions please do not hesitate to get in touch with us. -TEAM AF :)

Posted 1 year ago

“Product is great, but took 15 days to come. Not great when you need it on time.”

Helpful Report

Posted 1 year ago

Hi Josh. Thank you for your review. I am sorry to hear that there was a delay with your order. I can imagine how frustrating this must have been and we do sincerely apologise for the delay. Due to the high volume of orders and unforeseen circumstances in the warehouse, some orders were taking up to 10 working days, unfortunately this is due to issues out of our control. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. If you have any questions please do not hesitate to get in touch with us. -TEAM AF :)

Posted 1 year ago

“I ordered at Xmas time which is a busy period for a big company.The dispatch time was slow.Of my 5 orders 2 arrived with missing items or wrong items sent. Customer service doesn't get back very quickly.I've always used Auto Finesse but this experience has changed my mind and I will be going to a different supplier from now on. Shame as their products are good but the delivery time and customer service is brilliant.”

Helpful Report

Posted 1 year ago

Hi Scott. Thank you for leaving a review. Receiving good and bad feedback is really helpful to us because when we look at how we can improve our products and service we can take these comments into consideration. I have forwarded your comments onto our managing director and added it onto our customer feedback system. Regarding the long delivery times, as I hope you can appreciate, during promotional periods we do get more orders than usual so it can take the full shipping time frame to ship/deliver the order. Due to the high volume of orders and unforeseen circumstances, some orders are taking up to 10 working days, unfortunately this is due to issues out of our control. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. All of our emails are answered in chronological order therefore it can take a day to get back to your reply. We currently have our clearance sale running therefore have a very high number of emails and it can take a little longer to get back to our customers. For urgent enquiries we do however have alternative options for contacting us, such as our phone line which is open 9am-5:30pm. Once again I am sorry for any disappointment caused and if you have any further questions please do not hesitate to ask. -TEAM AF :)

Posted 1 year ago

“Love the products but the delivery is slow. 2-3 working days turned into well over a week. I wouldn't mind but you pay for shipping so I would expect a timely service. Second time this has happened so considering other brands now.”

Helpful Report

Posted 1 year ago

“Package was late and logistics handler left package outside front door without informing myself or a member of the household of arrival. Otherthan that, goods are quality.”

Helpful Report

Posted 1 year ago

“Really bizarre nowadays to have such slow delivery. 10 days from the supplier just a seems crazy long time.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking your time to leave a review. As you can imagine, during promotional periods we do get more orders than usual so it can take the full shipping time frame to ship/deliver the order. Due to the high volume of orders and unforeseen circumstances, some orders are taking up to 5 working days, unfortunately this is due to issues out of our control. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. I do apologise for any disappointment caused! If you need any further assistance please let us know. -TEAM AF :)

Posted 1 year ago

“Ordered items 31/12/23 no up date till 10/1/24to say it had been shipped. Delivery date was supposed to be 13/01/24 but it didn't arrive until the 15/01/25. Emailed yourselves but got no reply. Advertised delivery said 5 to 7 days. Communication from yourselves non existent. Very poor delivery. Free delivery should not be offered if you cannot fulfill. Not ordered from you before and will not be ordering again.”

Helpful Report

Posted 1 year ago

Hi Bernard. Thank you for leaving a review. I’ve had a look into this for you and I can see that your order was on a 5-7 working day service. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. I can see that we dispatched your order on the 6th working day, however the delay was with the courier on this occasion which took it over the 7 working days. I do apologise that this has happened. If you let us know when you place your next order with us, we will upgrade your shipping to the express option, free of charge. I do apologise for any disappointment caused! If you need any further assistance please let us know. -TEAM AF :)

Posted 1 year ago

“The box of the ceramic kit was tiny, not what I expected! It's a gift for my husbands birthday, so hopefully he will appreciate it. The actual box the kit came in was bent & ripped, so not the best for gift presentation. I would have normally sent it back, but time restrictions meant I had to just tape it up. I can't comment on the products until they have been tried & tested. Another thing is that if you are buying for a gift, please be aware that the company logo is plastered all over the box, so my husband probably already knows what he has got. The pictures show the damage & scuffs on the box, & size of product in comparison to a toilet roll.”

Helpful Report

Posted 1 year ago

Hi Michelle. I am sorry to hear that you are disappointed with the item you ordered. This certainly isn't how we want our customer to feel. On the odd occasion where the packaging does not meet our high standards we aim for, we have procedures in place to help get this sorted as quickly as possible for the customer. We have a service called a 'swap out', which we can arrange for any day convenient for yourself and can be arranged as quick as the following day. If you would like to go ahead and get this swapped over, please send the customer service an email and they can get this sorted immediately for you. With regards to our branded packaging, unbranded boxing is something we have been looking into offering as we totally understand that a branded box is sometimes inconvenient, but it's not something we have in place yet. Unfortunately all of our shipping boxes, tape and shipping labels are heavily branded with the Auto Finesse logo and address, this has been happening for the past few years now. If you did require an unbranded box in the future, please pop us an email as soon as the order has been placed and we will try to accommodate your needs. Hope this helps, and if you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 1 year ago

“Black Friday deals confusing. Communication from Autofinesse rather dismissive. However saying that products were as good as expected”

Helpful Report

Posted 1 year ago

Hi Sallyann, thank you for taking your time to leave a review. I am sorry to hear that you found the Black Friday deals a little confusing. I can see that a member of our customer service team helped explain the difference between the two deals we were offering and cleared up the confusion. We had a section of 'buy one get one free' deals and a section for just discounted items. The discounted items are the ones you purchased, these were not part of the 'buy one get one free' items. If you have any questions or need any help in the future, please do not hesitate to get in touch. -TEAM AF :)

Posted 1 year ago

“Product is good as is the majority of Autofinesses products.. My only grudge is that delivery was on the slow side compared to other companies I have used …. Yes it was free delivery but so was others…”

Helpful Report

Posted 1 year ago

Thank you so much for providing such positive feedback. I'm sorry to hear the delivery service was a bit slower than expected. If you wish to speak to a member of our customer care team, please contact us on support@autofinesse.com & a member of our customer care team will be happy to help. Hope this helps, and if you have any further questions then please don't hesitate to ask.

Posted 1 year ago

“I bought a duster to use after polishing it was not very well made so I returned it and had a quick refund thank you.”

Helpful Report

Posted 1 year ago

“You sent me one 1 lit instead of the 2 1/2 litres of snow foam”

Helpful Report

Posted 1 year ago

Hey Paul, Thanks for your review! We are bit confused with this review as we can see from your order than you did order a 1L bottle of Avalanche which is why we sent you a 1L bottle and not 2 500ml bottles. We do offer them in different sizes, so if you did want 2 bottles of the 500ml Avalanche, you would need to add 2 of these to your basket and not order the 1L bottle. We hope this clarifies everything and if you need any further assistance please do get in touch! Thanks for your review Paul! - Team AF

Posted 1 year ago

“I really like Auto Finesse products, but I recently purchased 5litres of ceramic foam for £59.99 and discovered that it is £47.99 with a popular motorfactor. I will not be purchasing from Auto Finesse website again. NOT HAPPY”

Helpful Report

Posted 1 year ago

Hi James. I am sorry to hear you are not happy, this certainly is not how we want our customers to feel. All of our UK resellers adhere to the same RRP as we do however they also are able to run their own promotions. It appears that the £47.99 price was the sale price and we did not have the same discount available at the time. I hope this clears things up for you. If you have any questions please do not hesitate to get in touch. -TEAM AF :)

Posted 1 year ago

“I bought a Father’s Day gift and I took well over a week to dispatch, and due to the use of Royal Mail it meant it never arrived until way after Father’s Day. I know auto finesse are not to blame for the failings of Royal Mail, however their dispatch time is way too long and contributed to the failure to arrived before Father’s Day.”

Helpful Report

Posted 1 year ago

Good afternoon. I am really sorry to hear that your order arrived after the expected delivery date. I totally appreciate how frustrating this must have been. I have had a further look into this for you and I can see that your order was dispatched from us on the 6th working day on a next day service with Royal Mail. Meaning this should have been delivered on the 7th working day as per the service selected by you at checkout. Unfortunately on this occasion Royal Mail experienced some delays at their depot, meaning all parcels experienced an unexpected delay which was totally out of our control. If you pop an email over to our customer service team, we can provide you with a discount code to apologise for the delay. We look forward to hearing from you. -TEAM AF :)

Posted 1 year ago

“Product quality is very good and works well. Delivery is very slow, so slow a snail could have delivered it quicker. I realise I chose the free delivery option but ten days is I bit too long”

Helpful Report

Posted 1 year ago

“I heard about this company from a work colleague so I ordered a few things from them as I needed car shampoo anyway so thought I’d give them a try, ordered for next day delivery but never arrived so I got in touch and I was told it if it didn’t get delivery that they would resend with another courier and will be delivered Saturday, still never arrived. I eventually got my items on the following Monday, products are fantastic but to not get even a refund for paying next day delivery didn’t sit well with me”

Helpful Report

Posted 1 year ago

Hi Martyn, Thank you for your review! We are sorry to hear that you have had an issue with Royal Mail. Our goal is to make sure our customers are satisfied throughout the whole process of ordering with us which includes the delivery so we have refunded you the premium fee paid as this service was not fulfilled. If you ever need help or have any questions, please do not hesitate to reach out to us. - Team AF

Posted 1 year ago

“Order placed and upon arrival the Arch blaster brush was half flat. This was not from the way it was placed in the box,but from how it had been stored. Upon issuing a complaint the response from Autofinese was very poor. Shall consider other companies products in future.”

Helpful Report

Posted 1 year ago

Thank you so much Duncan for your Review. We have reviewed this issue and can see that the brush you received had been moulded within transit due to its bristles being super soft. They do tend to be easily moulded if anything is to lean on them or if it is sat a certain way however after you use the brush, it will return to its original shape. We do ask that when the Arch Blaster is stored, it should be stored on its back and not on the bristles to avoid any misshaping going forward. We hope this helps and if you have any additional questions or feedback, please do not hesitate to reach out. Thank you again for taking the time to review us, we truly appreciate it. - Team AF

Posted 1 year ago

“Placed a large order for various products, including the swirl killer kit, haven't had the chance to use everything yet, but feel the products I have used are on par with the other brand names. Its Auto Finesse branding that sets it apart. Also the website isn't a great experience, it's seem to be very slow in response.”

Helpful Report

Posted 1 year ago

“Opted for free delivery so didn't expect the item in a flash, all good there but - packaging. Come on guys, these was a wheel brush, not 5 liters af cleaning product as the packaging might have suggested.”

Helpful Report

Posted 2 years ago

Auto Finesse is rated 4.9 based on 25,508 reviews