Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,469 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,469 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far DHL have not delivered your parcel.”

Helpful Report

Posted 3 years ago

Hi Nigel, I apologise for the issues you are having with the delivery of your parcel. I've bought this issue to the attention of my DHL account manager who has looked into the whereabouts of your parcel. Unfortunately, I have been advised that your parcel has been 'lost in transit' and they are now conducting searches. However, I do not want you to experience any further delays in getting your parcel to you, with this being said I have arranged for a replacement parcel to be dispatched from us today with Royal Mail. I will send you an additional email shortly with your new tracking details. Again I am sorry for any disappointment caused Nigel. Have a lovely day. -Team AF :)

Posted 3 years ago

“i still haven’t received my parcel but i’ve got an email saying it’s been delivered?”

Helpful Report

Posted 3 years ago

Hey, Thank you for your review! I do apologise that you have had an issue with your delivery, this may be caused by a technical glitch on the courier website. Can you please get in touch with our customer service team on support@autofinesse.com and they will be able to assist with getting this sorted for you. Again, thank you for your review! - Team AF

Posted 3 years ago

“Ordered products before Christmas as presents and still haven't received them. Now I can't get hold of anyone until the 29th”

Helpful Report

Posted 3 years ago

Hey Adam, Thank you for your review!😀 We do apologise that your parcel was not delivered as expected, I can see that the courier had some issues and it was returned back to us due to transit damage. Unfortunately, these types of things are out of our hands as we have to rely heavily on the courier to deliver our parcels without any damages. With this being said, our customer services team have sent a replacement which should be with you shortly. We do apologise for this issue and any disappointment it has caused. This is not the high standards we expect from our courier at all. We hope your replacement is delivered swiftly! Again, we thank you for your review. - Team AF

Posted 3 years ago

“The product is fantastic BUT the gap of 8 days between ordering and despatch is quite unacceptable. If you quote a delivery as 5-7 days you should at least make sure it's sent within that timeframe.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you are not happy with the delivery service. This certainly isn't how we want our customers to feel. The same day dispatch by 3:00 PM applies to orders that have paid for a shipping service, this does not include the free 5-7 working day delivery service. This is all explained on our delivery services page, which can be viewed here- https://www.autofinesse.com/en/delivery-services. Also at the checkout page, you are able to select your preferred shipping service where it also informs you of the delivery times. I have had a look look at your order and can see that you had placed your order after 3:00 PM on Tuesday 30th December with the free delivery service which is a 5-7 working day delivery option. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. After tracking your parcel and can see that this had left the warehouse on Wednesday 8th December and had been successfully delivered on the 7th working day which was Thursday 9th December. If there is ever anything we can help you with please do email our support team who are more than happy to assist. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Great products and have used them for years. Recently disappointed with their customer services department and attitude to a delivery issue. May have to look for a different product now ☹.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear to hear that you have been left disappointed with the customer services team, this is certainly not how we want our customers to feel. I can see that my colleague had looked into the issue with the delivery of your parcel and was in contact with our Royal Mail account manager immediately. My colleague relayed the message to you that the original delivery attempt had been made to your original address, but it was unsuccessful and another delivery attempt would be made the following day. Our account manager also mentioned that although you had changed the delivery address to an alternative address, this amendment was made too late as the re-delivery had already been scheduled for the following day. We then referred to the Postal Services Act which the courier has to strictly follow, unfortunately some things are out of our control due to this act. The customer service advisor had also tracked your parcel and could see that the GPS co-ordinates showed that the second delivery attempt had been successful to a neighbour(the hospital). You had mentioned that you were unable to locate your parcel at the neighbours address, with this being said we were happy to raise an investigation with the courier and if needed we could be provided with the CCTV from the hospital to help with the investigation. The option to raise an investigation was given however this is not something you wanted to follow through with due to your partner working at the neighbouring address(the hospital) who was happy to locate your parcel. Your partner was able to locate your parcel and the issue has now been resolved. If there is anything further that we can help you with please do pop an email over to our customer service team and they will be able to help. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Not happy at spent £ 240 pounds on products and didn't use my trade account so auto finesse said I talked to them last Friday saying I thought I only have a trade account and missed out of air freshener,s which is 10 in a box Lady didn't want to know kept making excuses I still use auto finesse product,s as it's a quality product but I will never buy from auto finesse from them again I get my auto finesse product,s from some where else Most disappointed with them”

Helpful Report

Posted 3 years ago

Good afternoon Steve, Thank you for leaving a review. I have had a look at the email thread between the customer service team and yourself, I can see that your order has been placed through the shop website and not the trade portal. The only way to receive the trade exclusive air fresheners is to make an order through the trade portal, this is because the dispatch team are unable to determine which customers are trade and shop customers. The customer service representative that you had spoken with on the phone explained that you had a customer account as well as trade account which caused some confusion with yourself. I can see that my colleague suggested deactivating the customer account so that you can only purchase through your trade account, this will avoid any future confusion and you will be able to enjoy the trade benefits. If you would like send an email to the customer services team at support@autofinesse.com and they can arrange a collection for the shop order and issue a refund. You can then reorder these products through your trade account to receive the 20% off along with the trade exclusive air fresheners. We do not want this experience to discourage you from shopping with us again in the future and I do hope we can get this resolved for you. We hope to hear from you soon. -TEAM AF :)

Posted 3 years ago

“The air fresheners could be a little bit stronger with coconut smell.”

Helpful Report

Posted 3 years ago

Hey Christian, Thank you for your review! I am sorry to hear you feel this way about our air freshener. I will be sure to add your views on the strength of the scent to our customer feedback system so we can take this into account going forward. If you have any other issues, please do not hesitate to get in touch with our customer services team at support@autofinesse.com, we will be more than happy to assist. - Team AF

Posted 3 years ago

“R.E. order #331878: Bought £50+ worth of products in the Easter sales but mistakenly forgot to add the 20% discount code before checking out. Got in touch with customer services immediately after to see whether there was anything that they could do to apply the discount to my order, or perhaps give me some money off/a partial refund as a good will gesture (since I am a loyal customer that has shopped with you for approx. the last 4 years) for example, but was told that the only thing they could do would be to include the promotional gift item with the rest of my products. By the time I received this response it was also too late to cancel my order and re-issue it with the discount as the deal had now expired. Whilst I recognise that it was my fault for not adding the code at the check-out, I was disappointed that I was only offered the gift item (even a smaller discount than that advertised for the Easter sale would have gone some way further in increasing my customer satisfaction) as "compensation" for my mistake, as your customer service team clearly acknowledged my qualification for the deal by offering me the gift in the first place, so I feel that more could have been done. All in all I felt that my concern wasn't fully addressed by the customer service team as a result. I am also surprised that when checking out, given that I had already satisfied the requirements of the Easter promotion, the code wasn't automatically added to my order like it is on so many other online shopping websites these days, or that there wasn't even a prompt to inform me that I qualified for the deal; and I also don't believe that the button to add a discount code was placed sufficiently enough to catch my eye and therefore remind me to add the code either. Is this something that you could look into to avoid repeat mistakes happening for other customers in the future? Thanks, Ryan”

Helpful Report

Posted 3 years ago

Hello Ryan, Thank you for your review! We are sorry to hear you feel this way about your shopping experience here at Auto Finesse. When it comes to applying discount codes, they do need to be entered in manually at checkout before the payment is made. Once a transaction has been completed without using a promo code, we are unable to apply these manually, due to how our finance management system works. The only way we can amend an order that hasn't used a discount code is to cancel it and ask the customer to replace their order using the correct promo code. As there are many live discounts codes for our customers to use, the possibility of adding one automatically to your basket is not possible I'm afraid. We have the text underlined which reads "Got a gift card, discount code or reward points?" and it's also placed directly under the Total at checkout. We do apologise if this didn't catch your eye and was not easier for you to see. In regards to this, we have added your suggestion to our customer feedback system to see if the visibility of the promo code box can be changed in time for our next promotion. On this occasion, I can see we offered every option available to ensure you received your free items, however due to the promotion ending, we could not offer the same discount on your next purchase. If you can get in touch with us at support@autofinesse.com, we can get an additional promo code provided for a future purchase. I do apologise for any inconvenience and disappointment caused by this issue. If you need assistance with anything else, please don't hesitate to ask. Have a great day! - Team AF

Posted 3 years ago

“Previously purchased Auto Finesse products have been great but the triple action polish was very hard to shine.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! I am sorry that you are having issue with Tripple, this is most definitely not the standards we expect from ourselves. I have had a look through our customer feedback system and cannot see this problem repeating. If you can get in touch with our customer service team at support@autofinesse.com, they will be able to resolve this issue and replace the product with a new one as this does not seem to be performing correctly. Again, I do apologise for any inconvenience and disappointment caused by this issue. We hope to hear from you soon and get this resolved! - Team AF

Posted 3 years ago

“I ordered the detailing brush set and when it arrived the box was damaged , and inside it was missing one of the brushes so I only recieved 3 out of the 4 I ordered , I called customer service and they resolved this for me by sending a courier to do a swap for me however as this is a gift the box the set comes in was still damaged so it doesn’t look like a very presentable gift and one of the brushes also has markings on it as if it has been used . I received no shipping notifications or order confirmations either and It took over 15 days to arrive which is disappointing but I understand that a pandemic can affect this”

Helpful Report

Posted 4 years ago

Extremely sorry to hear we came up short on this occasion, it's certainly not the level of service or quality we try our utmost to deliver.

Posted 4 years ago

“Delivery was very slow”

Helpful Report

Posted 4 years ago

Hi Balwant, thank you for your review. I am sorry to hear that the delivery was very slow, this certainly isn't the standard of service we aim for. As I hope you can appreciate our couriers are super busy at the moment due to the festive period, so some parcels are taking a little longer than expected. If you have not received your parcel yet then please pop an email over to our customer service team and they can have a look into this for you straight away! - support@autofinesse.com I do apologise for any disappointment caused. If you have any questions please do not hesitate to get in touch. Have a lovely Christmas :)

Posted 4 years ago

“Unfortunately 2 products arrived with unsecure/broken lids so I had to return them as the containers were half empty. This was disappointing as I've ordered products before and not had any problems.”

Helpful Report

Posted 4 years ago

“First delivery never arrived due to courier which I appreciate is not down to Auto Finesse , second delivery was delivered next day but completely wrong items in box , currently waiting for 3rd delivery !”

Helpful Report

Posted 4 years ago

“Xmas delivery received damaged spilt products Other items covered in fluids Emailed no response Not a happy customer 😒 Its a shame as I like your products Others do these products and go out of their way to help you”

Helpful Report

Posted 4 years ago

“Delivery last week, all four bottles had leaked,postman was aware,and just left the delivery outside,- yes the customer services were good - Principal = all empty bottles returned with full refund. Won't be ordering anything again.”

Helpful Report

Posted 4 years ago

“When my order came I had an item missing. Which I needed for the weekend and had to go else where to get a new item ☹️”

Helpful Report

Posted 4 years ago

Hi Ollie, Thanks for your review. I am sorry to hear that your order was missing an item, this is not the standard we expect. If you could pop an email over to support@autofinesse.com our customer service team would be more than happy to get this resolved for you. Look forward to hearing from you - Team AF :)

Posted 4 years ago

“I tried this product with high hopes. Used it on the bumper of my Land Rover Discovery applied and polished it off as per instructions. Looked great no sticky mess. Then it rained, what a mess no better than any other products I have used. Still looking for a black plastic product that doesn't wash off and streak in the rain. Any ideas or tips??”

Helpful Report

Posted 4 years ago

“Two items turned up open and leaked everywhere. Auto finesse have be useless trying to sort this out. Disappointed as the products are ok but the customer service is appalling and delivery is even worse.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review. We are extremely sorry to hear this, it is most certainly not how we want our customers to feel. As we hope you can appreciate we do heavily rely on our couriers to deliver our products successfully without any damages, however on this occasion it does seem that our courier has let us down. We are extremely sorry about this, it is not the service we expect from our courier. We have had a look into this and can see that a member of our customer service team has arranged for replacement products to be sent to you on a day most convenient for yourself. If there is anything else we can help with in the meantime please do not hesitate to get in touch - support@autofinesse.com - Team AF :)

Posted 4 years ago

“Firstly, the package was sent to the wrong depot (not fault of auto finesse). However when it did eventually turn up one of the bottles was virtually empty as it was sent with a spray dispenser on and not a cap. It had come undone during transit. Will use halfords to get the products in future.”

Helpful Report

Posted 4 years ago

Hi Andrew, Thank you for your review. We are so sorry to hear that you had a little trouble with your parcel and do apologise for any inconvenience and disappointment this may have caused! It is most certainly not the service we expect from our courier. As you can probably imagine, we heavily rely on our courier to maintain the high standard of service we provide our customers, and its does seem that on this occasion they have unfortunately let us down. If you pop our customer support team over an email, we can get a claim raised with our courier and arrange a replacement to be sent to you. - support@autofinesse.com Apologies again Andrew, we look forward to hearing from you. - Team AF :)

Posted 4 years ago

“Sent window cleaner instead of Interior Back to Black!!”

Helpful Report

Posted 4 years ago

Hi Maureen, Thanks for your review. I do apologise that you were sent the wrong item, this is not the standard of service we expect. If you pop an email over to our customer service team we would be more than happy to get this sorted for you - support@autofinesse.co.uk Look forward to hearing from you - Team AF :)

Posted 4 years ago

Auto Finesse is rated 4.9 based on 25,469 reviews