Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,469 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,469 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It doesn't work as described”

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Posted 1 year ago

“Terrible customer service Waited 10 days for a delivery then got told it was a mix up with Coriour !! And got delivered back to them and now have to wait 5 days for refund .”

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Posted 1 year ago

Hey Ed, Thank you so much for letting us know about your experience. We're sorry for the delay in delivery and the mix-up with the courier. It looks like your parcel was miss routed which was completely out of our control but we can understand your frustration. We can see that as soon as we received the notification from the courier that your parcel is being returned to us, we got the refund processed. Refunds can take up to 5 working days to clear as you used PayPal which means the refund is dealt with directly by them but we do apologise for any inconvenience caused with the refund process. Your feedback is greatly appreciated and will help us to improve our service in the future.

Posted 1 year ago

“The pump bottle I purchased doesn’t work properly”

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Posted 1 year ago

Hi Lee. I am sorry to hear that your Pressure Sprayer is faulty. This certainly isn't the standard of quality we aim for. We provide warranty on products and packaging up to 3 months from date of purchase. I have passed this over to our customer service team and someone will be in touch this afternoon regarding a replacement. Again I do apologise for any disappointment caused. -TEAM AF :)

Posted 1 year ago

“This product did nothing at all for my convertible roof. It is no cleaner after 3 applications and no sign of mould patches getting any cleaner. I followed the instructions on the bottle. Not impressed and would not buy again.”

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Posted 1 year ago

Hey, Thank you so much for your feedback on Rag Top Cleaner. I'm sorry it did not meet your expectations and you found that it didn't have any impact on the mould. This is not something we have come across before so we would like to ensure that the product was being used in the correct way to guarantee results. Check out our guide below and if you still do not see any results please get in touch with us and we can take a look at resolving the issue. Soft Top Cleaning Guide - https://www.autofinesse.com/en/blog/guides/how-to-clean-and-protect-your-convertible-fabric-roof Again, we thank you for your review and hope to hear back from you soon! - Team AF

Posted 1 year ago

“Will not use you ever again. Your products are good but you treated me as second rate. If I had opted for a speedier delivery service I would of had my order processed quicker apparently.! What has postage got to do with processing 2bottles off a shelf.”

Helpful Report

Posted 1 year ago

Good afternoon. I am sorry to hear that you are disappointed. I have had a look into this for you and I can see that you selected the 5-7 working day service. Our shipping service time frames include packing and dispatching the order as well as the transit time. Although an order can take 5 working days to process, it will always be dispatched from us on a next day service to arrive within the time frame selected by the customer. All express shipping services have to be prioritised to ensure we meet the delivery deadline. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. I can see that your order was delivered successfully on the 5th working day, which is within the 5-7 working day service you selected. I hope this clears things up for you. If you need any further assistance please do not hesitate to get back in touch. -TEAM AF :)

Posted 1 year ago

“Great products, terrible delivery times and aftercare”

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Posted 1 year ago

Hey Robert, Thank you so much for taking the time to share your feedback. We truly appreciate you letting us know about your experience and we are sorry for the issues you have faced with the delivery times. We have had a look into the delivery issue you have had but doesn't look like there was any delays. From looking at the delivery service you have selected at checkout which was the 5-7 working day free delivery, everything was despatched and delivered within this time. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver orders but we do provide this information when selecting your shipping method at checkout with all delivery times quoted next to the service. We do offer other services like next day delivery, economy delivery and weekend delivery if the 5-7 working day free delivery does not suit your needs. We are always working our hardest to get all orders despatched as quickly as possible to satisfy our customers needs. We thank you for your review and are grateful for the feedback received. - Team AF

Posted 1 year ago

“Ordered a hoodie and the sizing was not listed on the site for the XXXL hoodie. (More like XL). Had to pay £7.50 to send it back as no free returns offered. The free silk I was asked to pay for since I returned the hoodie or pay another £6.00 to send it back. I have used these products for many years and decided to splash out on myself for a change. Wish I had just saved my money now and not bothered.”

Helpful Report

Posted 1 year ago

Hey Jonathon, Thanks for taking the time to give us your feedback, we really appreciate it. We apologise for the issues you encountered regarding the hoodie's sizing and the return policy. The reason we asked for the free drying towel to be paid for or to take the price off your refund for the hoodie is that this towel is only free when spending the required amount of £30. If any returned items then make the order fall below the order requirements, the towel is also meant to be returns or paid for as mentioned in the terms & conditions of the promotion. Since returning your hoodie, we now offer a free returns system here on our website: https://www.autofinesse.com/en/returns If you would like to return the towel, we would be happy to refund you for it. Again, we thank you for your feedback and if you need help with anything else please do let us know. - Team AF

Posted 1 year ago

“Spent £118 on detailing items and was supposed to get a free drying towel items arrived and no drying towel called customer services only to be told if I wanted the free drying towel I would have to pay postage ?”

Helpful Report

Posted 1 year ago

Hi John. I am sorry to hear that you are disappointed, this certainly is not how we want our customers to feel. To qualify for the free Silk Drying towel, the order value must be £30 or more and the code 'FREESILK' must be entered at checkout into the discount code box. I have had a look into this for you and i can see that the promotional code was not entered at checkout, therefore it did not add the free gift to your order. If the promotional code was entered in the discount code box it would add the free item onto your packing slip. This is to ensure the dispatch team know to pack it with your order and it also deducts stock from our stock system. Any orders that are still with us we are able to amend so if you notice a code is missing from your confirmation email, getting in touch before it is delivered would be the best thing to do as this way we can still make changes to the order and get the code added for you. The customer service team offered to send the free Silk Drying Towel out if you placed a new, small order to cover the shipping cost. I hope this clears things up for you. If you have any questions please do not hesitate to get in touch. -TEAM AF :)

Posted 1 year ago

“I have spent over £135 over the last 6 weeks on your products which are of good quality. Recently applied for the free silk drying cloth with my latest order. Placed applicable comment in comments box as it’s almost impossible to find the drop down box on page to qualify. Called customer services to be told basically to bad you didn’t put comment in correct box. Auto Finesse this is really poor and it strikes me that you have placed this comment box strategically so customers like myself will miss it very very poor.”

Helpful Report

Posted 1 year ago

Hi Ian. I am sorry to hear that you are disappointed, this certainly is not how we want our customers to feel. To qualify for the free Silk Drying towel, the order value must be £30 or more and the code 'FREESILK' must be entered at checkout into the discount code box. I have had a look into this for you and i can see that the promotional code was not entered at checkout, therefore it did not add the free gift to your order. The customer comment section can not be seen on the packing slip by our dispatch team. If the promotional code was entered in the discount code box it would show up on your packing slip. This is to ensure the dispatch team know to pack it with your order and it also deducts stock from our stock system. Any orders that are still with us we are able to amend so if you notice a code is missing from your confirmation email, getting in touch before it is delivered would be the best thing to do as this way we can still make changes to the order and get the code added for you. I can see that the customer service team offered to send the free Silk Drying Towel out if you placed a new, small order to cover the shipping cost. I hope this clears things up for you. If you have any questions please do not hesitate to get in touch. -TEAM AF :)

Posted 1 year ago

“I paid for next day delivery didn’t receive my order for 3 days . Choose the Bosch adapter for the snow foam lance got sent the wrong one, spoke to angelo in customer service was told I’d have to pay to send the item back and wait till they order the correct adapter in and re send out. Very disappointing having heard good things about auto finesse from friends. Won’t be using again.”

Helpful Report

Posted 1 year ago

Hi Amir, thank you for your review. I have had a look into this and i can see that you was sent the correct adaptor with your foam lance. Although your branded machine may be listed, the connector needed for this machine may vary which is explained in the product description. We are more than happy to get the adaptor swapped over for you. You will need to pop it in the post back to us and we can send the new one out free of charge. Please note we do not offer free returns on goods ordered in error, or goods that are no longer required, this cost does need to be covered by yourself. I hope this clears things up for you. If you have any further questions, please do not hesitate to get back in touch. -TEAM AF :)

Posted 1 year ago

“Didn’t receive all my products”

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Posted 2 years ago

Hi Mark. I am sorry to hear that you are missing items from your order. I can see that this has now been sorted by our customer service team, the missing items were dispatched in a second box which was slightly delayed by our courier therefore arrived after the first box was delivered. I do apologise for this. If you have any questions, please do not hesitate to get back in touch. -TEAM AF :)

Posted 1 year ago

“My order was leaking so I refused the parcel. Won’t be ordering again.”

Helpful Report

Posted 2 years ago

Hi Chris. Thank you so much for taking the time to give us feedback on Auto Finesse. We are sorry to hear that your order was leaking and it made you refuse the parcel. We apologise for any inconvenience this has caused you. It's really important to us that everyone receives their products in perfect condition and we take feedback like this seriously. We want to be sure that this doesn't happen to any other customers, and ideally make it up to you and ensure a better experience. We can see that you have not been in touch with our customer service team regarding this issue, so we will ensure someone gets in touch with you today. We are always happy to replace damaged parcels or issue a full refund, depending on what is most beneficial for the customer. Someone will be in touch shortly to get this all resolved for you. -TEAM AF :)

Posted 2 years ago

“I purchased a snow foam lance, and as part of this purchase I was asked what brand pressure washer I had so they could send the correct adapter (I have a Bosch). The adapter that arrived did not fit my Bosch. On contacting the customer service team I was told I had ordered the wrong adapter and needed to send the incorrect one back and when they received it they would send me the Black and Decker adapter that I should have ordered, or that I could buy the correct adapter on amazon at my own cost. I replied that I would prefer them to post the correct one for next-day delivery. I was keen to use the product and wasn't happy to wait another 4 days or so. I was told because I had ordered incorrectly it was company policy to receive the incorrect part back before posting the replacement. I decided to buy the correct adapter from amazon and it arrived later that day. The lance and products work well but it was very frustrating that it did not work when it arrived, and that I was blamed for ordering the wrong adapter. This could have been avoided if the adapters had clearer descriptions on the website.”

Helpful Report

Posted 2 years ago

Hi Nick. Thank you so much for taking the time to let us know about your experience with us. We apologise for the inconvenience you experienced and the confusion with selecting the correct adapter on our website. When purchasing the Foam Lance, it will ask you to select which 'foam lance fitment' you need and this can be selected from the drop down menu. We try our best to provide a smooth, easy shopping experience for our customers and take feedback provided to improve this experience. Due to this feedback provided over the past few years, we have found that some Bosch pressure washers require another brands fitment, which is why we have mentioned this in the description of the foam lance to let our customers know before choosing their fitment. 'Although your branded machine may be listed, the connector needed for this machine may vary (For example the Bosch Aquatak pressure washer requires a Black & Decker attachment etc.)' Unfortunately due to company policy we were not able to dispatch a new fitment until the original one has been returned back to us. Again we do apologise for any confusion caused and we hope this clears things up for you. If you have any questions or need any help in the future, please do not hesitate to get back in touch. Have a lovely day! - TEAM AF :)

Posted 2 years ago

“Items ordered were not despatched, then received an email stating that I had been undercharged by £1.98 and that my order would be cancelled unless I followed a link to pay the outstanding amount (sounded like a scam to me). Once’s I’d checked it out and tried to pay outstanding amount link didn’t work. I have since cancelled the order an used a competitor for this and all future purchases.”

Helpful Report

Posted 2 years ago

Hi Andrew. Thank you for taking the time to leave a review. Firstly I would like to apologise that you felt the link to pay the outstanding amount sounded like a scam. I would like to reassure you this was not the case. Unfortunately your order had not been paid in full and due to our terms & conditions, all orders must be paid in full before we are able to dispatch the order. Unfortunately the payment links are only valid for 24 hours and my email to you had not been picked up within 24 hours. With this being said our system automatically cancels orders that are not paid in full after 5 days. We are truly sorry for any inconvenience this caused. If you have any questions or need any advice, please do not hesitate to get back in touch. -TEAM AF :)

Posted 2 years ago

“Not had delivery yet, paid for next day, over a week ago!!”

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Posted 2 years ago

Hey Phillip, Thank you for taking the time to leave feedback about Auto Finesse! We're sorry to hear about your delay in receiving the delivery - we understand how frustrating that can be. We strive to provide our customers with the best experience possible, so we have refunded your delivery fee and upon checking the tracking, we can see that the parcel was delivered today. Again, we are sorry that your parcel encountered a delay with the courier and thank you so much for your patience. We hope you have a wonderful day! - Team AF

Posted 2 years ago

“My order was cancelled without any notification and then I was refunded less than what I paid. So that was great.”

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Posted 2 years ago

Hi Mallory. I have had a look into this for you and i can see that your order was cancelled due to restricted items on your order. A member of the customer service team sent over an email regarding the cancellation however sometimes our emails can fall into the junk/spam folders, I do apologise this was missed. Unfortunately due to our couriers rules and regulations, we have a few items which can not be shipped outside of Europe. With this being said your order had to be cancelled and refunded due to this. The accounts department have confirmed that full refund was issued back to you. I hope this clears things up for you. If you have any further questions regarding this, please send an email over to our customer service team and they will be able to help you further. -TEAM AF :)

Posted 2 years ago

“I haven't received the item yet so can't give a review”

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Posted 2 years ago

Hi Mandy. I have had a look into this for you and can see that your order was dispatched from us on Friday 25th November on the selected 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected for a guaranteed faster delivery. I have tracked your parcel and i can see it was successfully delivered on Saturday 3rd December. Hope this clears things up for you, and again i do apologise for any disappointment caused. If you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 2 years ago

“Haven't received my goods yet”

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Posted 2 years ago

“Having had my brand new car ceramic coated at the end of October the detailer suggested I use various Auto Finesse products going forward. Having done a bit of googling I found a fair amount of criticism about their customer service but still signed up to their site regardless, on the strength of my detailer's recommendations. I received a 10% discount code from them after signing up and tried to redeem it on two detailing buckets that cost me £44 last week but it didn't work. Yesterday I spent another £118 so tried to redeem it once more but same as last week the checkout page just wouldn't let me apply it. I went on to live chat to question why this code had now been declined twice, I chatted to a fella called Angelo who suggested the code may have expired which didn't sound that plausible considering they only sent it me on the 3rd of November. He then proceeded to inform me that because the Black Friday deals had started discount codes were disabled on reduced products, I pointed out to him that some of the items I had just bought were still full price but all to no avail. Thus with what I paid for the buckets last week and the full price items yesterday I'm about £7 out of pocket which, I'm sorry, is a proper liberty considering I've spent north of 160 quid. Instead of offering to credit my payment card a fiver or goodwill me something like the £6 waffle cloth in my order he just palmed me off with another discount code that 'won't expire' which is as good as useless to me seeing I've literally bought everything I could possibly need for a good while now. Outrageously poor customer service, not to mention shockingly short-sighted too, because I won't ever buy any of their products again!”

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Posted 2 years ago

Hey Charles, Thank you for your review! When big promotions are running, we do disable use of all discount codes and reward points on the website so we do apologise that this was the case when wanting to use your 10% discount code. We can see that a new code has been provided which does not expire anytime soon. With codes which are provided for signing up as a member, please remember that you will need to be signed into your account for these discount codes to work as they are bespoke to your account only. Please do pop our support team an email on support@autofinesse.com to see if there is anything we can offer as a gesture of good will for the inconvenience of the code not working. If there is anything else you need assistance with, please do let us know. Have an amazing day! - Team AF

Posted 2 years ago

“My order keeps getting delayed. 5 times now this has been rescheduled fir delivery. I understand this is not you and people who you send your parcel with but maybe you should look at what they are providing for you.”

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Posted 2 years ago

Hi Tom. I am sorry to hear that your parcel has been delayed. This certainly is not the standard of service we aim for nor expect from our courier. As I hope you can understand we are totally at the mercy of our courier company who, on this occasion, have completely let us down by not delivering your parcel within the expected time frame. From tracking your parcel I can see that it has been damaged in transit and is on its way back to us. The customer service team have arranged for a replacement to be dispatched from us on an express service and is expected to be delivered on Friday. We have also added in a couple of complimentary items to apologise for the delay. I hope this helps Tom and if you have any further questions, please get in touch with the customer service team. -TEAM AF :)

Posted 2 years ago

Auto Finesse is rated 4.9 based on 25,469 reviews