Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,469 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,469 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the price the quality is surprising!”

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Posted 2 years ago

“The products are lovely and just what I wanted, however when they were delivered they appeared to have just been thrown together in a box. The packaging for some items was slightly damaged and dented and the Arch blaster brush had been squashed and scratched making it look second hand.”

Helpful Report

Posted 2 years ago

Hello Charlotte, Firstly I would like to say thank you for taking your time to let us know how your shopping experience has been with us. Receiving good and bad feedback is helpful to us because when we look at how we can improve our products and services we can consider these comments. I will definitely be sharing your feedback with the dispatch team as I believe it's a great way to keep us all on track. If you pop an email over to our support team and they can help you further with the slightly damaged items - support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“I only ever use AF products, however I have recently had a few problems. My detailing brush fell apart after two uses and was not replaced. The silk drying towel appears to mar paint and is no where near as good as my precious Xl deluxe.”

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Posted 3 years ago

Hi Matt! I am sorry to see that your Detailing Brush has a crack in the plastic. When placed in water the brush will soak up the water resulting in the the brush to swell, this may be the reason for the plastic cracking. However I can ensure you this will not effect the performance of the products, its purely there for decorative reasons. All of our products are sold with a 3 month warranty so any unreasonable fault that occurs we will always endeavour to replace the item as soon as possible. Unfortunately your Detailing Brush was purchased around a year ago this exceeds the warranty length. So with this being said we were unable to offer any replacement on this occasion. I can see a 20% discount code was provided to apologise for any frustration caused. If you have any questions or need any assistance, please do not hesitate to get in touch. -TEAM AF :)

Posted 3 years ago

“my wheel soap leaked everywhere Wasn’t happy!!”

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Posted 3 years ago

Hi Jake. I can imagine it must have been very frustrating to receive your parcel which had been damaged, I can only apologise for it arriving in this condition and would like to get this sorted for you as soon as possible. If you could please send our customer service team an email, we can arrange for a replacement product to be sent out to you. Again I am sorry for any disappointment caused by this. We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Snow foam very good nice thick layer, and the shampoo, the wheel cleaner probably needs to made up a bit stronger than suggested, needed a lot of work to get the wheels clean”

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Posted 3 years ago

“Lost my order Paid for next day delivery and got it 5 days later Products are awesome”

Auto Finesse 3 star review on 3rd March 2022

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Posted 3 years ago

Hi Arron, thanks for your recent order! I am sorry to hear that your delivery was later than expected, we rely heavily on our courier to carry forward the high level of service we expect. If you pop our customer service team an email, we can get a refund issued for your express delivery service as it was not delivered within the correct time frame. Email address - support@autofinesse.com Hope this helps, and if you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 3 years ago

“Ordered my new sprayer and it doesn’t work right and leaks out the handle !!”

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Posted 3 years ago

“Not impressed by the new pressure sprayer (robust) was defective after 10 seconds of spraying just water to test. That being said, decent enough communication from the team and I hope it gets exchanged on Saturday as stated by your team”

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Posted 3 years ago

“Don’t get much for the money but decent products”

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Posted 3 years ago

“I brought a £200 mystery box but was dissatisfied with what came , a lot of products that I would never of wanted plus mostly in 1 litre bottles so got less products to try also the 1litre bottles are bulky , I saw auto finesse lose a good opportunity to entice a customer to buy future products ……..I don’t think I got 1 product that was on the advertising picture”

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Posted 3 years ago

Hi Chris, We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize that you are dissatisfied with the items in your Mystery Box. I want you to know that we appreciate your feedback. So we can have a further look into this for you and provide you with a solution, could you please send an email over to our customer service team - support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“I bought a mystery box and some items were clearly used and returned then put into my order. I had a pressure sprayer that did not work but because i have had an issue with returning a faulty item previously, i havent bothered contacting auto finesse as it was a lot of hassle and was made to pay for a new part”

Helpful Report

Posted 3 years ago

Hi Steven, thank you for bringing this to our attention. First of all, I want to apologize for the experience you’ve had with us. It’s not our usual standard and I understand how frustrating this issue must be. We do not want our customers left feeling disappointed after shopping with us and we are more than happy to get this resolved for you. Our customer service team can arrange for your Mystery Box and Pressure Sprayer to get swapped over hassle free and the cost will be covered by us too, it's a simple process and can be arranged for any weekday that is convenient for you. I will ensure an email is sent across to you shortly to start the swap over process. I hope this experience doesn't discourage you from ordering from us again in the future. Have a lovely day Steven. -TEAM AF :)

Posted 3 years ago

“I brought the £100 mystery box. I was a bit underwhelmed. Whilst i appreciate its a complete lottery. I did receive the Caramics interior kit - which at £35. bumps the exact box worth to £150. . But all caramics are on offer at the moment in Halfords , this same item is only £15 in halfords. The entire Caramics kit is £50. (from 100). Which i only noticed after my order. Its still nice to have the mystery box. This is my 2nd Mystery box, but going forward. I will prob just get specific items separately. . Theres usually an offer somewhere. But delivery was excellent. I'm still waiting on delivery from debenhams since mid dec ! :)”

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Posted 3 years ago

“It took nearly to weeks before it was even sent out , I had to Contact customer support to ask where it was then it got sent”

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Posted 3 years ago

Hey Karl, Thank you for your review.😀 After having a look into this for you, we can see that your order was placed at 20:37pm on the 13th December. Your order was on a 5-10 working day shipping service, which means the expected delivery date of this parcel would have been on or before the 27th December and we can confirm that it was successfully delivered on the 24th. This is 3 days earlier than the expected delivery date. We managed to despatch your parcel on the 6th working day from the order being placed, giving it 4 working days to be delivered. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 10 working days to ship/deliver the order. If you would like to get in touch with us, please pop an email over to our customer services team on support@autofinesse.com. Again, thank you for your review! - Team AF

Posted 3 years ago

“the products are top quality too bad I had to pay the shipping costs because they were wrong on their site ...”

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Posted 3 years ago

“Contacted AF as I missed the box to enter my Halloween code. They pointed me in the correct direction to make my point. I contacted them but never got any reply. That said everything I ordered turned up quickly. Well packaged and to the usual high standards we all take as granted fro AF”

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Posted 3 years ago

thank you for your review. I am sorry to hear that you feel like you had not been responded to, this is certainly not how we want our customers to feel. I have had a look into this for you and I can see that my colleague had responded to your email on Thursday 21st October. We explained that your order was placed before the Halloween promotion had started, if you wanted to take advantage of the promotion the order value must be £50.00 or more and placed between Tuesday 19th October and until midnight on Sunday 31st October. Please do check your junk/spam inbox if you had not been to locate the customer services reply in your inbox. If there is anything further that we can help you with please do pop an email over to our customer service team. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Great products, probably the best I've used, but shipping is bad. That's the only reason for 3 stars.”

Helpful Report

Posted 3 years ago

Hello Anthony, Thank you for your review. I am sorry to hear that you are not happy with our courier services. This certainly isn't how we want our customers to feel. I hope that you can appreciate that once a parcel has been dispatched from us we rely heavily on our couriers to deliver parcels within the time frames given. We would like to get a better understanding as to why you have left a 1 star review for the delivery service. If you would like to send our customer service team an email so we can understand further. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“The voucher & product I purchased was great but I requested via the ‘notes’ section on ordering, for the box to be unbranded as it was for my husbands birthday. Unfortunately, the box came with Auto Finesse all over the sides & my husband took delivery of it! A surprise no more 😕”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. I have had a look at your order and I am unable to see a customer note on our system so I can only apologise for this. In regards to supplying an unbranded box this is not something we are able to provide to our customers I am afraid as our packaging is already pre-branded. I can you see that had purchased a gift card, if bought individually this does come delivered in a plain envelope. If you have any further questions please do email our customer service team and they will be more than happy to assist you. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“My product was damaged when I received it. Was offered a very inconvenient way of swapping it. The top was smashed so had to throw the bottle away. Waste of £25.”

Helpful Report

Posted 3 years ago

Hello Adeel, thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. As I hope you can appreciate we rely heavily on our couriers to deliver parcels with no damage to the box or contents. Once parcels have been dispatched from us it is then out of our control on how these are handled. Our dispatch team ensure all items are packed and are double checked before being sealed and dispatched. I have had a look at the email thread between the customer service team and yourself, I am able to see that you had been offered a swap out on the entire order but you had decided not to proceed with the swap out. A swap out is the quickest and most convenient way for us to issue a replacement on damaged orders as this can be arranged around the customer. Swap outs can take place at any address, any day that is most convenient for someone to be present for the swap out to take place. I can only apologise if you felt that this was very inconvenient. If you would like to send an email to sopport@autofinesse.com with the most convenient address and they will be able to send out a 250ML bottle of Caramics Enhancing Shampoo. We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“The products I have used so far have been nothing short of mind blowing. I have used other well known brands in the past but for the price this stuff is exceptional. I’m a bit miffed I missed out on the offer that was recently available but that’s just bad luck 👍🏻”

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Posted 3 years ago

“:-) :-):-);-);-)&”

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Posted 3 years ago

Auto Finesse is rated 4.9 based on 25,469 reviews