Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,469 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,469 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time buying from this brand. Delivery arrived with a lot of the products leaked everywhere. A lot of the bottle lids were open and the package was a mess.”

Helpful Report

Posted 4 years ago

Hello Shaun, Thank you for your recent review and for bringing this to my attention. I am so sorry to hear that your order arrived damaged and I do apologise for any inconvenience this may have caused. As I hope you can appreciate, we heavily rely on our courier to handle and deliver our products with care, and it does seem that on this rare occasion our courier has unfortunately let us down. I have had a look into this for you and I can see that a member of our customer service team has now resolved this issue for you. If our customer service team can be of any further assistance please do not hesitate to get in touch - support@autofinesse.co.uk Hope this helps. - Team AF :)

Posted 4 years ago

“Always stayed loyal to the brand but after trying the new one step I’ve been left hugely disappointed. Doesn’t do what it says it does, gets rid of some swirls but leave scratches completely visible. For £22.95 it’s a bit of a joke, won’t be recommending to anyone.”

Helpful Report

Posted 5 years ago

“I'm yet to receive my products. DHL tracker says they were due Monday 6th April, as of yet that hasn't updated the current status and I still don't have my order. Out of the control of AF, and I appreciate the current circumstances. But I am seeing lots of other customers receiving their goods on Social Media. It's lost in limbo it would seem.”

Helpful Report

Posted 5 years ago

Good Afternoon Tom, Thank you for your recent review. I am extremely sorry to hear that your parcel was delayed and I do apologise for any inconvenience this may have caused! Due to COVID-19, I believe our couriers are prioritising parcels containing medical supplies and equipment which may be why your parcel was slightly delayed. I can see that your parcel has now been successfully delivered. If our customer service team can be of any further assistance please do not hesitate to get in touch - support@autofinesse.co.uk. We thank you for your patience and understanding during these difficult times. - Team AF :)

Posted 4 years ago

“Received an email stating free shipping but when processed the order Iended up having to pay. This was supposed to be next day delivery, had confirmation from both AF & the courier it would arrive next day but received a text on the morning of the delivery saying it was “delayed by AF”. Also why does a 500ml Iron Out have a spray nozzle but a 1L bottle does not although a 1L Citrus Power does? Overall very disappointed because I really rate the products!”

Helpful Report

Posted 5 years ago

Hi Tim, thanks for your honest review. I'm sorry to hear you feel you've not had a positive experience when shopping with us. Firstly, I'd like to address the free shipping service advertised. At the moment, free shipping is available on all UK orders with no minimum spend required. When at checkout, it will automatically select the service that gets your order to you the quickest. If you were hoping to make the most of the free delivery option, then this would need to be selected manually to be redeemed. I'm sorry that you feel misled by this. As I hope you can appreciate once the order has left us, we are then at the mercy of our courier and on this occasion a delay occurred. As we appreciate these things happen every now and again, we will be more than happy to revise any shipping charge if your order experiences a delay. When the tracking shows the parcel as delayed, please inform us at your earliest convenience as this will help us resolve the delay and amend any issues that have arisen. Lastly, with regards to the triggers, a general rule of thumb with these, is if the main image of the product on the website is with a trigger attached, then the product should be supplied with a trigger. If you believe one of your products is missing a trigger, then please do get in touch and we will be more than happy to resolve this for you. support@autofinesse.co.uk . Kind Regards, TEAM AF

Posted 5 years ago

“First order was destroyed by FedEx for being soaked when it arrived to my local distribution center, the replacement order arrived 1 day after I contacted auto finesse, however the spritz spray detailer arrived nearly empty, with the paper order receipt completely soaked. Hopefully third time is the charm.”

Helpful Report

Posted 5 years ago

Good Morning Kevin, Thank you for your review. We are extremely sorry to hear that this has happened, and do apologise for any inconvenience this may have caused. As I am sure you can appreciate we do rely on our couriers to deliver our products successfully, however sometimes accidents do happen and products can become damaged. I can see that our customer service team have offered a to replace the product that has leaked or alternatively, credit you account to cover the cost of the product that has leaked, however they are still waiting for a response from yourself. We look forward to hearing from you and getting this resolved as quickly as possible. Hope this helps! - Team AF :)

Posted 5 years ago

“The website states you have an adapter for Bosch pressure washers, but didn't say which one. As a result I've had to go to the trouble of writing to you and at my own expense sending back the wrong fitment. I am still awaiting the correct Bosch fitting, which is apparently now called Black & Decker.”

Helpful Report

Posted 5 years ago

Hi Roderick, thank you for your review. As we offer ten different fitments for our Snow Foam Lance and some customers find it hard to choose which one they require we have a couple of things in place to ensure that you find the right one. On the product page of the Snow Foam Lance there is a photograph of our different fitment options so our customers can easily compare their pressure washer to our fitments. Within the description of the product page we have also stated 'Although your branded machine may be listed, the connector needed for this machine may vary (the Nilfisk/Bosch pressure washer may require a different attachment etc)' to ensure no confusion is caused. Again I apologise for any inconvenience caused and if you have any questions please do not hesitate to get in touch. Kind regards, TEAM AF :)

Posted 5 years ago

“I paid extra money that my order was in 2-3 days but it is now 5 days left still nothing received”

Helpful Report

Posted 5 years ago

Hello Damy, Thank you for getting in touch and bringing this to our attention. I am sorry to hear your parcel has not arrived within the expected time frame, this certainly isn't the standard of service we aim to provide. As I hope you can appreciate we rely heavily on our couriers to deliver our customers orders within the expected time frame, so I do apologise for the delay. If you pop an email over to our customer service team (support@autofinesse.co.uk) they will be able to investigate this for you and resolve this matter as quickly as possible. Hope this helps! - Team AF :)

Posted 5 years ago

“does not say or show any instructions on how to use the snow foam lance or even set it up. also I think mine is faulty as it sprays water out of the lance as well as snow foam. which is not meant to be happening.”

Helpful Report

Posted 5 years ago

“Snow foam great but Disappointed with the aqua coat product leaves a lot of residual marks on the car”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review and for bringing this to our attention. I am sorry to hear that you are experiencing some trouble with Aqua Coat. Unfortunately Aqua Coat can have this effect if its not used correctly, but when used correctly you'll love it! 1. Wash the car as you would normally with shampoo and rinse well. 2. While the car is still dripping wet, lightly sprits the car with the Aqua Coat(a little goes along way). 3. Almost immediately, thoroughly rinse the car with the jet wash. The light dots/specks that can be left behind by the Aqua Coat can be caused by one of two things... either the Aqua Coat was used too generously and not rinsed quick enough before it dried OR the Temperature of the car/air was too warm/cold and what was applied dried before you even had a chance to rinse it. If you do get the marks once the car is dried then you will need to try applying a little Aqua Coat to a clean fresh micro fibre and wipe the panels down to re activate the product. Alternatively you can use a quick detailer to do the same job -something like Finale is perfect! Please do not hesitate to get in touch with our Customer Service team if you would like any further tips and advice on how to use Aqua Coat. Hope this helps - Team AF :)

Posted 5 years ago

“Completely broken packaging and pierced flasks, liquid sinks.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for getting in touch. I am sorry to hear that you received a damaged parcel. We heavily rely on our courier to continue the quality of service that we provide. I am extremely sorry that they have let you down on this occasion. I have had a look at the email you sent across regarding this issue, and can see that a replacement parcel was issued straight away. I hope this has been received in a swiftly manner. Please get back in touch with us if there is any issues with your replacement parcel or if you have any questions. Apologies again for any disappointment and inconvenience caused. I hope you are enjoying using your new Auto Finesse goodies. Kind Regards - Team AF :)

Posted 5 years ago

“Bought a bottle of Parma violet aroma, absolutely Terrible product!! Can only smell it as it comes out of the bottle. After that nothing. Weak as anything. Like scented water. Probably one of the worst products I’ve ever bought! Complete waste of money!!!!! Avoid.”

Helpful Report

Posted 5 years ago

“Ordered a wax on Sunday with next day delivery, didn’t receive until Friday. On the Thursday when it still hadn’t been delivered I called up and had to get it resent out for delivery on the Friday, very poor communication, expected better”

Helpful Report

Posted 5 years ago

“The products dont seem to do what they say”

Helpful Report

Posted 5 years ago

“Hi on your website I asked a question about your product and if and when I should apply the product and I did not get a reply to my question.”

Helpful Report

Posted 6 years ago

“Address label was printed incorrect.so did not receive parcel.returned to sender by royal mail.phoned auto finesse they said would send out next day delivery as was for a birthday gift the next day.did not receive the next day,phoned them to question where item was ,they said their courier had not collected that day.very disappointed.”

Helpful Report

Posted 6 years ago

“So disappointed with my experience this time, ordered and my delivery has gone missing, delivery company “supposedly” coming to find it, was told I would be sent out another order and would be here today , no delivery today. Explained my order was a birthday present and the birthday is tomorrow, so gutted.”

Helpful Report

Posted 6 years ago

Hi Sophie, thanks for your honest review. I'm really sorry to hear you've had a negative experience whilst shopping with us. Having looked into this further I can see my colleague Hannah has since rectified this for you and you have finally received your order. As I hope you can appreciate we rely heavily on our courier to get your parcel to you within the time frame without any delays. Unfortunately on this occasion they let us and more importantly, you down. Hopefully Hannah has helped rectify this on this occasion and this is not something you experience again with any future orders. Thanks again Sophie. Kind Regards, TEAM AF

Posted 6 years ago

“I wish i could leave a good review but I placed an order around 2week + ago and yet I still havent received anything :(”

Helpful Report

Posted 6 years ago

“It just didn’t do what it promised.. ended up being more trouble than it was worth. With a relatively new karcher k4 i messed about with the connection, tried every setting, I could not get it to foam even half as much as what I had seen.”

Helpful Report

Posted 6 years ago

“inside water everywhere，i buy 1L，but now i just have 500ml can use. leaking”

Helpful Report

Posted 6 years ago

“Well over Easter I used the Easter code for free wax and i unfortunately didn't receive but I emailed you and you said you would send the missing wax and it's been 2 weeks and I havent had an update or anything disappointed with the service sorry”

Helpful Report

Posted 6 years ago

Hi Alex, Thanks for your review. I can see from the notes in your order that my colleague Jess sorted out getting a new tin of wax sent to you a while ago now. Unfortunately these are very small that they cannot be sent as a tracked so unless you tell us you haven't received it we are none the wiser and can only assume that you have got your wax safe and sound. I understand how frustrating it is when the postal service lets us down so I've arranged to get a third tin of wax sent out to you with Royal Mail today on a 1st class service. If you haven't received it by Friday, please give the office a call on 01992 217210 and let us know.

Posted 6 years ago

Auto Finesse is rated 4.9 based on 25,469 reviews