Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,478 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,478 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 15th April 2025

C Pauls

Auto Finesse 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Payed for next day delivery on the 23/04/20 and today it is 30/04/20 and still haven’t received my items! I have spent a lot of money with you and really do rate your products but am very disappointed with this.”

Helpful Report

Posted 4 years ago

Good Afternoon Paul, Thank you for your recent review. I am extremely sorry to hear that your order was delayed and I do apologise for any inconvenience this may have caused! I have had a look into this and can see that your order was slightly delayed due to an error with the shipping address, however I can see that a member of our customer service team has resolved this issue for you. If we can be of any further assistance please do not hesitate to get in touch with our customer service team - support@autofinesse.co.uk Hope this helps. - Team AF :)

Posted 4 years ago

“Really slow delivert”

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Posted 4 years ago

Hi Glenn, Thanks for your review, I am very sorry that you experienced a delay with your parcel. As you can imagine it is a very busy time for both us and our courier so I do apologise for any inconvenience caused. If there is anything else we could help you with please do contact our customer service team and we would be more than happy to assist. - Team Af :)

Posted 4 years ago

“2 weeks for delivery, then to top it off sent wrong item, and still waiting for replacement a week after I reported wrong item sent”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for your most recent review. I am sorry that you experienced problems with your parcel, as you can imagine it is a very busy time for both us and our courier so we are experiencing some slight delays. With regards to being sent the wrong item I can see that a member of our customer service team did send out the replacement on a next day delivery service. Once again I am very sorry about the inconvenience this may have caused and we hope you enjoy using your Auto Finesse goodies. - Team AF :)

Posted 4 years ago

“I placed my order 13/04/2020 and then got an email on the following Sunday saying the package will arrive the next day (20/04/2020) which was great... until I waited all day for the package for it to never arrive. I’ve tried multiple times to get in touch with your customer service team but is proving impossible you’ve taken the money out of my bank, and your products aren’t cheap and I have no idea where my package is or weather I will ever even receive it. You were recommended to me by a friend for your good quality products but don’t think I’ll ever order from your company again”

Helpful Report

Posted 4 years ago

Hi Charlotte, Thanks for your review. I am very sorry that you experienced some delays with receiving your products, as you can imagine it is a very busy time for both us and our couriers so we are experiencing slight delays getting our orders to customers. I do understand how inconvenient this can be so I can only apologise for this. We are sorry that you are unhappy with the service you received, this is not how we want our customers to feel. If there is anything we can do to help this matter please pop an email over to our customer service team at support@autofinesse.co.uk

Posted 4 years ago

“I ordered stuff on the 09/4/20 I still haven’t received that the delivery companies don’t know where it is. The last update on DHL parcel UK. Said it was delivered on the 21/4/20 at 9 o’clock at night which isn’t true And it’s very hard to contact Auto finesse”

Helpful Report

Posted 4 years ago

Hi Ryan, Thanks for your recent review, I am very sorry about the delay with getting your parcel to you, as you can imagine it is a very busy time for both us and our courier. However, I can see you have now received your parcel. So I can only apologise for the delay once again. We hope you enjoy using you Auto Finesse goodies - Team AF

Posted 4 years ago

“I placed an order on the 7th April and as of today (22nd April) I still haven't recieved the products. I have checked the tracking info a few times and it just keeps getting pushed out. To be fair Amy was back in contact with me when I qureied this directly, but still very disappointed that the product STILL haven't arrived.”

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Posted 4 years ago

Hi David, Thanks for your most recent review, I am glad that you are satisfied with the level customer service you received from Amy. I have had a look into this can see that your parcel has now been delivered. As you can imagine it is a very busy time for both us and our couriers causing slight delays. However, I do understand that this can be frustrating so I can only apologise. If there is anything else that we can do to assist you please do let us know and we hope you enjoy your new goodies. -Team AF

Posted 4 years ago

“The items was smashed up in the back of van so refused delivery and still haven't been told when I will receive them also increased my order to take advantage of offer but not sure whether I will get the extras now”

Helpful Report

Posted 4 years ago

Hi Mark, Thanks for your most recent review, I can see you have spoken to a member of our customer service team has already dealt with this for you by giving you a replacement parcel to get to you ASAP as well as adding a few freebies. As you can understand it is a very busy time for both us and our courier services, however this is not an excuse for damaged goods so I do understand your frustration and I can only apologise. If we can be of any further assistance please don't hesitate to contact us. -Team AF

Posted 4 years ago

“After ordering 1 litre of aqua coat on 05/04/20 I am yet to receive the order (21/04/20). I understand that these are extremely challenging times for businesses and mail order products are expected to be delayed. However, taking into consideration free delivery is stated to be between 3-5 working days I find it astounding that I am yet to receive anything, not even an update/apology regarding the delay. For the sake of comparison, I also recently ordered items from a company in Germany, paid standard delivery, and received my parcel within 3 working days. I love using auto finesse products and have always been a big fan of the brand, recommending products to friends and family. Unfortunately, I think this order will be my last and I am unlikely to be speaking highly of the brand again any time soon.”

Helpful Report

Posted 4 years ago

Hi Andrew, Thanks for your review. I have had a look into this for you and can see a member of our customer service team sent out a replacement parcel for you to reach you ASAP. As you stated this is a very busy time for both the Auto Finesse team and our couriers so we are experiencing slight delays. I do however understand that this can cause frustration which I can only apologise for. Once again I am very sorry and if you feel you need any further assistance please do let us know. -Team AF :)

Posted 4 years ago

“I don't reseived my package and i me very sad about that because it was a big package and very expensive too please do someting about that !!!”

Helpful Report

Posted 5 years ago

Hello Velasco, Thanks for your recent review. I have had a look into this for you and can see that you spoke with a member of our customer service team who has now dealt with this situation. As you can imagine it is a busy time for both Auto Finesse and our couriers so there might be some slight delays. However, we do realise that this can cause some frustration and we do apologise for this If there is anything else our customer service team can do to assist you on the matter, please do not hesitate to contact us. -Team AF

Posted 4 years ago

“Next day delivery paid for, so far 1 week no items, had postage cost back now want rest of my money back. First time I have used you direct and not good enough. Royal mails fault or not I paid you not them. Slow to respond to emails but find the time to post on Instagram all day.”

Helpful Report

Posted 5 years ago

Hi Daniel, Thanks very much for your recent review. I have had a look into this for you and can see a member of our customer service team has already dealt with this for you by giving you a replacement parcel to get to you ASAP as well as adding a few freebies. As you can understand it is a very busy time for both us and our courier services and I can only apologise if you felt the level of assistance you received was inadequate. If we can be of any further assistance please don't hesitate to contact us. -Team AF

Posted 4 years ago

“I suffer from OCD ordered a deluxe Drying towel which arrived damaged told them and got reply ,still use will be ok.”

Helpful Report

Posted 5 years ago

Hi Brain, Thank you for your recent review, I am very sorry to hear that you are unhappy with your Aqua Deluxe, this is not how we want our customers to feel. I've had a look into this for you and can see that the item was not damaged, however there was a slight cosmetic defect and there was some excess thread on the towel. We can only apologise again for any inconvenience this may have caused. If our customer service team could be of any further assistance please do not hesitate to contact us. -Team AF

Posted 4 years ago

“Ik heb maar 1/3 van de bestelling ontvangen, het deel dat ik nodig had zit er niet bij”

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Posted 5 years ago

“Very bad experience first but last. Payed for the express delivery and had it 10 days laters. Order was ready to ship 3 days after ordering, so not DHL fault. Regards Florent”

Helpful Report

Posted 5 years ago

Hello Florent, Thank you for your most recent review, I am extremely sorry to hear your parcel was delayed in getting to you and I do apologise for any inconvenience this may have caused. I've had a look into this for you and can see that a member of our customer service team has now sorted this for you and that you have now received your parcel. I do apologise again for the delay and hope you enjoy using your new Auto Finesse goodies. Hope this helps. -Team AF :)

Posted 4 years ago

“I ordered products on the 1/4/20 and payed for Express delivery so to be delivered on the 2/4/20 and did not arrive, I got a refund for Express delivery, Thankyou for that but it's now the 8/4/20 and still not had my delivery, cannot get hold of auto finesse or nothing to find out where my delivery is”

Helpful Report

Posted 5 years ago

Good Afternoon Alex, Thank you for your recent review. I am extremely sorry to hear that your order was delayed and I do apologise for any inconvenience this may have caused! I have had a look into this for you and I can see that a member of our customer service team arranged for a few freebies to be popped in the post for you as an apology and issued you a refund for your shipping fee. I can also see that this has now been sorted and you have received your parcel. If our customer service team can be of any further assistance please do not hesitate to get in touch - support@autofinesse.co.uk Hope this helps! - Team AF :)

Posted 4 years ago

“I hit someone’s else’s order with all their address details full name etc. Which could mean only one thing, that person has my full name and address. Complete disregard to data protection. Not happy at all and all I got was an air freshener as an apology. Had an issue 1st time and another issue this time round. Won’t be a returning customer.”

Helpful Report

Posted 5 years ago

Hi Kadir, thanks for your honest review. I'm sorry to hear you're so disappointment with the service you've received when shopping with us. I completely appreciate that the idea of another customer having potentially been exposed to your personal details is alarming. This is of course, something we take extremely seriously and we do our upmost to protect our customers and their details whilst we process each order. On this occasion I'm fully aware of the situation you are referring to and I can see a member of our customer care team has responded and since rectified the issue in a swift and professional manner. If you remain unhappy with the service we've provided please feel free to get back in touch and we will try our best to find a solution that restores your faith in the company. Support@autofinesse.co.uk. Kindest Regards, TEAM AF

Posted 5 years ago

“Delivery wasn’t good”

Helpful Report

Posted 5 years ago

Hi Chloe, thank you for your review on Auto Finesse. I am sorry to hear the delivery service you received was not up to standard. We rely heavily on our courier to carry the positive shopping experience right to the end and on this occasion is not the case. If you pop an email over to our customer service team they will be more than happy to have a look into this for you and raise this issue with our courier - support@autofinesse.co.uk Sorry for any disappointment caused. If you have any questions please do not hesitate to get in touch. Have a lovely Christmas and a Happy New Year :) Kind regards, TEAM AF :)

Posted 5 years ago

“The free bottle of polish burst all over the box and the snow foam lance was soaked so I was unset about this but these things happen”

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Posted 5 years ago

“Delivery leaked, and difficult to get it resolved. Still waiting.”

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Posted 5 years ago

Hi John, thank you for your review on Auto Finesse. I am sorry to hear your order arrived damaged, this certainly isn't the standard of service we aim for nor expect from our courier. I have had a look into this for you, I can see the customer service team have arranged to get the damaged items swapped over for you and popped a couple of goodies in the new parcel too. Again I do apologise for any inconvenience caused. If you have any questions please do not hesitate to ask. Have a lovely Christmas and a Happy New Year. Kind regards, TEAM AF :)

Posted 5 years ago

“Not enough information with regards to delivery, ordered product and it was 8 days before it was delivered, despite requesting 3-5 day delivery”

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Posted 5 years ago

Hi Nebraska, thank you for leaving a review on Auto Finesse. I am sorry to hear your order was slightly delayed. As you can probably imagine during promotional periods, Black Friday/Christmas, we are extremely busy. As much as we try to get orders out as quickly as possible there may be a slight delay due to the high amount of orders coming in. Our team are working hard to get as many orders out as they can, however orders may take longer than the five working days to arrive (as it states in our terms and conditions). I hope you have a wonderful Christmas and a Happy New Year. Kind regards, TEAM AF :)

Posted 5 years ago

“Bonjour pour l instant très déçu la commande et toujours pas arrivé personne ma déposé de papier dans la boîte à lettres paye plus de 400 euros pour ça bas je pense pas re commande cher vous ... En attende de réception de commande !!!”

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Posted 5 years ago

Auto Finesse is rated 4.9 based on 25,478 reviews