Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,469 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,469 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Obvs great products but delivery was ages and not what was expected for the cost !!”

Helpful Report

Posted 2 years ago

Hi Richard. I am sorry to hear that you are disappointed with the delivery time. I have had a look into this for you and i can see that your order was placed after 3PM on Tuesday 14th February with the free 5-7 working day shipping service. This means the first working day was Wednesday 15th February, please note that Saturdays and Sundays are not classed as working days. As you can imagine, during promotional periods, such as the Valentines Day offer, we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. In case the products are required sooner, we do have a 2-3 working day service, a next day service and a weekend service available for an additional cost. I can see that your parcel was delivered successfully on the 6th working day, being Wednesday 22nd February. I hope this clears things up for you and if you have any further questions please do not hesitate to get in touch. -TEAM AF :)

Posted 2 years ago

“A little disappointed as when I opened the box the tyre satin cream had leaked all in box”

Helpful Report

Posted 2 years ago

Hi Alan. We are sorry to hear that your Satin arrived damaged. This certainly isn't the standard of quality we aim for. We always want to ensure our customers receive their products in perfect condition, so we do apologise that this was not the case on this occasion. If you could please send an email over to our customer service team, they can get this product swapped over to a brand new one for you or send a smaller size out to compensate for the loss - support@autofinesse.com Again we do apologise for any disappointment caused Alan. We look forward to hearing from you to get this resolved. -TEAM AF :)

Posted 2 years ago

“Hi there some stuff was good we have bought lots of goods over the last year but one product is poor and don’t smell like apple the trim dressing apple no apple smell phoned up sent new bottle the same no smell I will know next time thought they might check but ?”

Helpful Report

Posted 2 years ago

“Wool wheel cleaner was amazing. Detail brushes were too rough even tho it said soft brissels”

Helpful Report

Posted 2 years ago

Hi Tiffany. Firstly i would like to say thank you for your feedback, it's really helpful to us because we can look at how to improve our products and services. Our Detailing Brush Trios feature scratch-less pure bristles and are safe to use on a wide range of surfaces, including paintwork. This also includes fuel caps, inner doors, weather strips, engine bays, interiors, wheel faces and callipers. If you have delicate and more sensitive areas on the vehicle, we would advise using our super soft Feather-tip brushes instead. The Feather-tip Brushes are best suited to tasks such as, dry dusting and deep cleaning piano black, carbon fibre and soft leather trim. Hope this helps, and if you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 2 years ago

“Misleading”

Helpful Report

Posted 2 years ago

Hi Patrick. I am sorry to hear that you have felt misled by your shopping experience with us. We would like to understand this a little better and see if there is something we can do to get this right for you. If you could please send our customer service team an email, we can have a look into getting this sorted - support@autofinesse.com We look forward to hearing from you Patrick. -TEAM AF :)

Posted 2 years ago

“normally excellent, although this time 2 bottles came with a broken head, and a head that leaked even after refitting”

Helpful Report

Posted 2 years ago

Hi Kian. I am really sorry to hear that your order arrived damaged. This certainly isn't the standard of service we aim for nor expect from our courier. If you could please send an email over to our customer service team, they will be able to get this all sorted for you - support@autofinesse.com We look forward to hearing from you to get this resolved. -TEAM AF :)

Posted 2 years ago

“Ordered over a week ago, still not arrived. Let down by delivery partners once again…”

Helpful Report

Posted 2 years ago

Hi James. I have had a look into this for you and can see that your order was dispatched from us on Friday 25th November on the selected 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected for a guaranteed faster delivery. I have tracked your parcel and i can see it was successfully delivered on Saturday 3rd December. Hope this clears things up for you, and again i do apologise for any disappointment caused. If you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 2 years ago

“Can't leave review I have not recieved”

Helpful Report

Posted 2 years ago

Hi Robert. Firstly i would like to say thank you for your patience. Unfortunately Royal Mail transit times are out of our control at the moment due to the ongoing strikes. All of our parcels are dispatched within the expected time frame and we are relying on our courier to deliver the parcels within the expected time frame too, however it is just not possible at the moment. I have had a look into this for you and can see that your order was dispatched from us on Friday 25th November on the selected 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected. I have tracked your parcel and i can see that it was successfully delivered today(Monday 5th December). Hope this clears things up for you, and again i do apologise for any disappointment caused. If you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 2 years ago

“No even revived the goods yet dispatch from you 24th November December 1st now and no goods”

Helpful Report

Posted 2 years ago

Hi Mark. Firstly i would like to say thank you for your patience. Unfortunately Royal Mail transit times are out of our control at the moment due to the ongoing strikes. All of our parcels are dispatched within the expected time frame and we are relying on our courier to deliver the parcels within the expected time frame too, however it is just not possible at the moment. I have had a look into this for you and can see that your order was dispatched from us on Thursday 24th November on the selected 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected. I have tracked your parcel and i can see that it was successfully delivered today(Monday 5th December). Hope this clears things up for you, and again i do apologise for any disappointment caused. If you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 2 years ago

“No issues with product or services, however, delivery was a nightmare and not for the first time! Post Office are a joke, Auto Finesse, please try and find an alternative!”

Helpful Report

Posted 2 years ago

Hi Keith, I hope all is well. I have had a look into this for you and can see that your order was dispatched from us on Wednesday 23rd November on a 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected if the order is required sooner. Royal Mail were striking on Thursday 24th and Friday 25th November, meaning your parcel was delivered on the next working day. I can see that your parcel was successfully delivered on Monday 28th November. I do apologise about the delay caused by the strikes. If you have any further questions please do not hesitate to ask. -TEAM AF :)

Posted 2 years ago

“Its a good job the products are top notch - but to have to wait 6 days for delivery in this day and age ??”

Helpful Report

Posted 2 years ago

Hi Mark. I’ve had a look into this and I can see that you selected the 5-7 working day service at checkout. As you can imagine, during promotional periods we do get a lot more orders than usual so it can take the full 7 working days to ship and deliver the order. I can see that your order was delivered on the 4th working day by DHL. We have many different shipping options at checkout for customers that require a quicker delivery service. We offer a 2-3 working day service, a next working day service and a weekend service. I hope that helps! If you have any questions please let us know. -TEAM AF :)

Posted 2 years ago

“I have never had any issues with auto finesse But this order one of the bottles leaked and it was half full The water melon snow foam”

Helpful Report

Posted 2 years ago

Hi Sam. I am sorry to hear that your Avalanche Watermelon arrived damaged. This certainly is not the standard of service we aim for. We would like to get this sorted for you and ensure you are left feeling happy with the service and products. We are more than happy to get a replacement out to you or offer store credit/gift voucher, depending on what you would prefer. I have passed this over to our customer service team and someone will be in touch via email shortly to get this resolved. Again i do apologise for any disappointment caused Sam. Have a great day! -TEAM AF :)

Posted 2 years ago

“Bought a silk drying towel which is great, I also bought a wheel brush which is utter rubbish.”

Helpful Report

Posted 2 years ago

Hi Bruce. I am sorry to hear that you are disappointed with your Wonder Wool wheel brush. This certainly is not how we want our customers to feel. All of our products are sold with a 3 month warranty so any unreasonable fault that occurs we will always endeavour to replace the item as soon as possible. If you could please send an email over to our customer services team, they will be able to get a replacement sorted out straight away for you. Again we do apologise for any disappointment cause Bruce. We look forward to hearing from you to get this sorted. -TEAM AF :)

Posted 2 years ago

“Very slow p&p… still waiting for delivery…..took over a week to be delivered by this time I was away.. so had to reschedule…said on website 5-7 days but delivery was 8 day….”

Helpful Report

Posted 2 years ago

Hi Wendy. Thank you for your feedback. As i hope you can understand, when we have a promotion or sale running we receive a higher number of orders than usual. Unfortunately this does mean orders will take the full 7 working days to be delivered. I can see from the Royal Mail tracking that your order was due for delivery on Tuesday 23rd August which would have been the 6th working day, within the expected delivery time. Due to the parcel being rescheduled by yourself on Tuesday 23rd August, it made the delivery later than expected. We do offer multiple shipping services incase the products are required sooner. We have the following shipping options available: 5-7 working days - Free 2-3 working days - £2.95 Next working day - £4.95 Saturday shipping - £4.95 If you need any assistance or have any questions, please do not hesitate to contact the customer service team. -TEAM AF :)

Posted 2 years ago

“Poor Delivery time”

Helpful Report

Posted 2 years ago

Hi Graham. Firstly i would like to say thank you for placing an order with us, its much appreciated. I’ve had a look into your order for you and I can see that you selected the 5-7 working day service. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. I can see that your order was delivered within the expected time frame on the 6th working day. We do offer multiple shipping services incase the products are required sooner. We have the following shipping options available: 5-7 working days - Free 2-3 working days - £2.95 Next working day - £4.95 Saturday shipping - £4.95 If you need any assistance or have any questions, please do not hesitate to contact the customer service team. -TEAM AF :)

Posted 2 years ago

“Was left somewhat deflated, not with my order but a few days afterwards you announced a 50% sale reduction on many products Would it not of been to advise this on a newsletter beforehand of what was coming?”

Auto Finesse 3 star review on 16th August 2022

Helpful Report

Posted 2 years ago

Hi Scott. We are sorry to hear that you have been left feeling deflated, this certainly is not how we want our customers to feel. We always try to do seasonal offers and promotions during peak times of the year however they will not be disclosed until the day they go live. We also do not disclose offers and promotions in the newsletter that is sent to customers however as soon as the promotion has gone live we will send an email to our newsletter subscribers first. If you pop an email over to our customer service team we can provide you with a discount code for your next order as a gesture of goodwill. -TEAM AF :)

Posted 2 years ago

“I ordered just over £100 of products to take advantage of the free ‘crew bag’. Slight issue in applying the promo code, but customer services sorted it - thank you! My only gripe, I ordered the Foam Lance v2 and requested the Nilfisk fitting - that’s the pressure washer I have and that’s what the option was on the website. Turned out to be the wrong fitting - apparently it should be the Gerni fitting. customer services advised I had to return the Nilfisk fitting (at my own cost) and they would send out the Gerni fitting. I think there should be more notes on the options to prevent this in future, asking questions about the fitment type required. Disappointed I ended up having to pay the return postage for ordering what the website suggested, but overall satisfied with the experience.”

Helpful Report

Posted 2 years ago

Hello Marc, Thank you for your review! I do apologise for any confusion caused by this and do appreciate the feedback provided. Receiving feedback is really helpful to us because when we look at how we can improve our products and service we can take these comments into consideration. Within the description of the Foam Lance we mentioned that there is 10 different fitments available, covering most of the popular makes of pressure washers to ensure you get the right one for your machine. We have brands such as Karcher, Bosch and Black and Decker covered, as well as others. Simply choose the right connector for your machine and add to your basket. Although your branded machine may be listed, the connector needed for this machine may vary (For example the Bosch Aquatak pressure washer requires a Black & Decker attachment not a Bosch attachment). If the incorrect fitment was packed at dispatch we would exchange this at our own cost. If the customer has chosen the incorrect fitment in error this would need to be returned back to us at their earliest convenience. Once we receive the fitment back to us we then send out the correct fitment on a RoyalMail first class postal service to ensure that the correct fitment is with you ASAP. I hope this clears things up for you. If you have any questions please do not hesitate to get in touch with us. -TEAM AF :)

Posted 2 years ago

“I have been a customer of auto finesse for many years, I am a great fan of their cleaning products and waxes. What lets them down for me I bought a pump sprayer and after 5 months it broke, and I was told in quite a sarcastic way the product has only 4 months warranty. This needs to be made a lot clearer on your website.”

Helpful Report

Posted 2 years ago

Hi Bruce. Firstly I would like to say thank you for your continued support, it is much appreciated. I am sorry to hear that you had an issue with your Pressure Sprayer. All of our products are sold with a 3-month warranty so any unreasonable fault that occurs we will always endeavour to replace the item as soon as possible. As I hope you can appreciate general wear and tear is inevitable with any consumable product and unfortunately as the Pressure Sprayer was purchased over 3 months ago this exceeds the warranty length. On this occasion, we were unable to issue a replacement. As a gesture of goodwill, we are more than happy to provide a discount code for your next order. If you could please email our customer service team they will get this sent to you. Again thank you for your continued support Bruce. We look forward to hearing from you soon. -TEAM AF :)

Posted 2 years ago

“I ordered a polishing kit with pad for the handheld machine I previously ordered. Website was easy to use, placing an order was smooth. I can not comment on the actual products as I am yet to use them, I have however ordered products previously that have been 10/10. The only issue was that I paid for next day delivery with dpd, but I did not arrive next day it arrived the day after, this was a bit of a disappointment.”

Helpful Report

Posted 2 years ago

Hi Stacy. Firstly I would like to say thank you for your feedback, I am glad to hear that the ordering process was smooth. I am sorry to hear that your order was delayed by a day. If you pop an email over to our customer service team, they will be able to get a refund issued for your next day service cost. Email address- support@autofinesse.com We hope to hear from you soon. -TEAM AF :)

Posted 2 years ago

“I paid the extra to get it there before I went on holiday for the 1-2 days an it took over a week to get there An I asked if I cud pay the extra to get the extra bag for free an now an im away on holiday no stuff an I’ve paid the extra an nothing still”

Helpful Report

Posted 2 years ago

Auto Finesse is rated 4.9 based on 25,469 reviews