Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,469 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,469 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bij het openen van de doos is 1 fles finale Quick detailer leeg ... In de doos is er geen spoor van uitlopen. Misschien een verkeerde handeling gebeurd bij het vullen van het pakket. Mvg Liesbeth De Wilde”

Helpful Report

Posted 4 years ago

Hello Liesbeth, Thanks for your most recent review. I am very sorry that your Finale arrived empty, this is not the standard we expect to deliver. I can assure you the all of our products are quality checked at three stages so it may be that this was damaged in transit and repackaged. If you would like to pop an email over to support@autofinesse.co.uk we would be more than happy to assist you on finding a solution to this matter. Once again I do apologise about any inconvenience this may have caused. We look forward to hearing from you soon - Team AF :)

Posted 4 years ago

“Whilst I'd love to win the prize I'm afraid I can't leave a good review. The item took well over a week to arrive despite me making email contact. The Dynamite spray is great value for a bottle that should make 10l at 1:10 especially with free delivery. However, I tried the spray at 1:10 and it was completely ineffective. The next wash I tried making up a 3:10 bottle and this still didn't shift bugs or bird poo too well. Afraid to say I've just placed an order with EZ Car Care and will be giving their products a go for the time being. Hope my mind can be changed at some point, and I will continue to experiment with different dilutions and applications for the product. To end the review, the free air freshener smells fantastic! Thank you Sam Burrow”

Helpful Report

Posted 4 years ago

Hi Samuel, Thanks for your review. I am sorry that you experienced a delay with receiving your products, as you can imagine it is a very busy time for both us and our courier so we are experiencing some slight delays so I do apologise. With regards to the Dynamite, this is very strange that you are unhappy with this product. I have had a look at our customer feedback system and cannot see anything of a similar nature to this. All of our products are quality checked at three stages. If you would like to pop an email over to our customer service team at support@autofinesse.co.uk we would be more than happy to give you some more advice. - Team AF

Posted 4 years ago

“Can't see me using them again, ordered a bag. Turned up and the auto finesse logo was picked off in some places. After seeing a lot of people not getting response to emails. I didn't see the point in complaining”

Helpful Report

Posted 4 years ago

Good afternoon, Thanks for your most recent review. I am very sorry that you were unhappy with your Auto Finesse product, this is not how we want our customers to feel. If you would like to pop an email over to our customer service team we would be more than happy to get a replacement sent out for you - support@autofinesse.co.uk Look forward to hearing from you soon - Team AF :)

Posted 4 years ago

“Appalling Received order after 8 days,( didn't even send the order out till the 5th working day) which was the wrong order, so got in touch with af then resent order which "got lost in transit" by courier, spoke to courier and they hadn't even picked the order up, then had to wait another few days for correct order, overall waited 12 days. customer service was appalling as had snotty emails sent to me by them because of their mistakes. Used the product for the first time today and it fell to bits, not impressed atall”

Helpful Report

Posted 4 years ago

Hello, Thanks for your most recent review, I am very sorry for the delay with your parcel and that you were unhappy with the level of service you received., this is now how we want our customers to feel I have had a look into this for you and can see that due to you ordering on the weekend and the following weekend being a bank holiday your order was delivered on the 5th working day, however I can understand that it seems that you had been waiting longer, which I can only apologise for. With regards to you being unhappy with your product, I can see that a member of our customer service team has apologised for any inconvenience caused and issued a full refund as a gesture of goodwill. Once again I am very sorry about this - Team AF :)

Posted 4 years ago

“Ask chelsea as she has the problems on email from me.”

Helpful Report

Posted 4 years ago

Good Afternoon Dek, Thank you for your review. I am extremely sorry to hear that you have had an issue with your order and I do apologise for any inconvenience this may have caused! I have had a look into this for you and can see that your order was slightly delayed with our courier due to the current circumstances regarding COVID-19, and can see that Chelsea has given you a discount code as an apology for your next order. I can also see that when our courier attempted delivery, there was nobody to receive the parcel, causing a further delay. The re-delivery must be rearranged by the recipient as this is down to the courier and the recipient. I can see that this has now been successfully delivered, and I do hope that you enjoy using your new Auto Finesse goodies. - Team AF :)

Posted 4 years ago

“wasn't informed my stuff was out of stock but it still aloud me to buy it”

Helpful Report

Posted 4 years ago

Good Afternoon, Thanks for your recent review. I have had a look into this for you and can see that your order was despatched from us on time however there was a slight delay with our courier delivering your parcel to you due to COVID-19. I am extremely sorry about this and I do apologise for any inconvenience this may cause! If our customer service team can be of any help please pop an email over to - support@autofinesse.co.uk - Team AF :)

Posted 4 years ago

“Bottle leaked in box”

Helpful Report

Posted 4 years ago

Hi Jamie, Thanks for your most recent review. I have had a look into this and can see a member of the customer service team arranged for a replacement parcel to be delivered to you which you have now received. I would still like to apologise for the damaged products, this is not the service we expect from our couriers. We hope you enjoy using your Auto Finesse goodies - Team AF :)

Posted 4 years ago

“One of the items arrived burst”

Helpful Report

Posted 4 years ago

Good afternoon, Thanks for your most recent review, I have looked into this for you and can see that one of our customer service team issued you a gift card as compensation for the damaged product. Once again I can only apologise, this is not the service we expect from our courier. Hope you enjoy using the rest of your Auto Finesse goodies - Team AF :)

Posted 4 years ago

“I had issue with your check out process when I purchased my items I clicked On free delivery because I was in no rush for hem but when I paid it charged me £5 for next day delivery. This is not the first time I've order from you guys and I feel this not the right way to go if you want keep me as a repeat customer it's not fair. I spoke to a few people on Facebook and this happened to them to I look forward to hearing from you . Jamie”

Helpful Report

Posted 4 years ago

Hi Jamie, Thanks for your review. I would firstly like to apologise for this mishap, this shouldn't have happened. If you would like to pop over an email over to support@autofinesse.co.uk and we can assist you further. Look forward to hearing from you - Team AF :)

Posted 4 years ago

“I ordered the bubble gum air freshener and the fragrance was good but it doesn't last very long at all. By the reviews they said it was detectable 2 to 3 days. Two to three hours is all I got from it and am a little disappointed since it was so expensive. Thank u, Sincerely Judy Parino”

Helpful Report

Posted 4 years ago

Hi Judy, Sorry to hear you are disappointed with your air freshener, this is not how we want our customers to feel. If you pop an email over to our customer service team at support@autofinesse.co.uk we would be more than happy to assist you on the matter. Looking forward to hearing from you. Team AF :)

Posted 4 years ago

“I still haven't received my goods which I am very disappointed about.”

Helpful Report

Posted 4 years ago

Hi David, Thanks for your review. I am sorry you experienced delays whilst getting you Auto Finesse goodies, as you can imagine it is a very busy time for both us and our courier so I must apologise for the delay. I have had a look into this for you and can see that you have received your parcel. Once again I am very sorry for any inconvenience this may have caused. We hope you enjoy our products. - Team AF :)

Posted 4 years ago

“Products are not even close to what was advertised.”

Helpful Report

Posted 4 years ago

Hi Luciano, Thanks for your most recent review. I am very sorry to hear that you are unhappy with your products. If you would like to pop an email over to our customer service team at support@autofinesse.co.uk we would be more than happy to resolve the issue. - Team AF :)

Posted 4 years ago

“Delivery was prompt given the covid 19 carry on. The product however was very poor, never touched the brake dust on my wheels. Will not repurchase”

Helpful Report

Posted 4 years ago

“Promotion spiel was to include free wax sample and full size interior cleaner. Neither product was included in my delivery of over £50 worth of products. Will simply buy cheaper from other supply outlets in future.”

Helpful Report

Posted 4 years ago

Good morning, Thanks for your review. I am sorry that you are unhappy that you didn't receive a promotional product, unfortunately these promotional gifts were being included in orders 'until stocks last' and they were not guaranteed - this was stated in our Terms & Conditions and in the promotional banner. Sorry for the disappointment this may have caused. If there is anything else we can help you with please don't hesitate to contact our customer service team. - Team AF :)

Posted 4 years ago

“3rd time i ordered and again half my bottles all empty and broken. Love the stuff but will never orfer again since i dont pay 500€ for half the bottles”

Helpful Report

Posted 4 years ago

Hi Kevin, Thanks for your review, I am very sorry that your parcel arrived damaged, this is not the standard of service we expect from our courier. However, I have looked into this for you and can see that a member of our customer service team has since replace these items for you. Once again I am very sorry for any inconvenience this may have caused. We hope you enjoy using your Auto Finesse products. - Team AF :)

Posted 4 years ago

“Good products but 3-5 day delivery took a lot longer. Yes there was the easter weekend but the items were not dispatched for a long time. Ordered am on the 8th items despatched on the 16th delivery 18th. Customer services lied to me and said they were dispatched earlier and would be delivered on the 16th. Not true as they were only despatched on the 16th.”

Helpful Report

Posted 4 years ago

Hi Jason, Thanks for your review. I am sorry you experienced delays whilst getting you Auto Finesse goodies, as you can imagine it is a very busy time for both us and our courier so I must apologise for the delay. I have had a look into this for you and can see that you have since received your parcel. I understand that this can be frustrating so if there is anything our customer service team can do to help rectify the situation please do let us know at support@autofinesse.co.uk Once again I am very sorry for any inconvenience this may have caused. We hope you enjoy our products. - Team AF :)

Posted 4 years ago

“Ordering was simple selected the standard 3-5 working day delivery however, the package finally arrived on the 6th business day excluding the 2 bank holiday days over easter. I also was expecting a free sample based on your website offering this on orders over £50 but only received the items which I purchased.”

Helpful Report

Posted 4 years ago

Hi Brian, Thanks for your review. I am very sorry that your parcel was a day late, I can understand that this is very frustrating. As you can imagine both Auto Finesse and our couriers are very busy at the moment so are experiencing slight delays, which I can only apologise for. With regards to the free samples, they are done on a first come first serve basis which it states in the terms and conditions you agree to when you purchase your products. Once again I am very sorry for any inconvenience/disappointment caused by these issues. If we can be anymore assistance to you please do not hesitate to contact us. -Team AF

Posted 4 years ago

“Received product extremely late, but taking current conditions into consideration it can be justified. Upon opening my parcel I realised one item was missing, I was later made aware that the item was sold out? In that case mark it as sold? Not leave people disappointed, now I waited Over a week for a product and still need to go out to buy the product. And finally to top this all of the bottle arrived with the cap of and therefore leaking in box, didn’t think to take photo of box but just to bin it and clean up and therefore couldn’t get my product replaced. Seems like quite a few people are struggling with quality issues of stuff breaking easily and arriving broken. Otherwise product seems all good and smells lovely 😊”

Helpful Report

Posted 4 years ago

Good afternoon, Thanks for your review. I am very sorry that you experienced some issues with your order. Firstly with regards to the late delivery as you can imagine it is a very busy time for both us and our courier so we are experiencing some delays with customers receiving their orders, so we thank you for your patience with us at this time. On the topic of damaged products unfortunately we must have pictures to raise a claim with our couriers for parcels damaged in transit. I do appreciate that this may cause some disappointment so again I can only apologise for any inconvenience this may have caused. If there is anything our customer service team can do to rectify the issues please do not hesitate to contact us at support@autofinesse.co.uk

Posted 4 years ago

“Firstly the delivery took longer than expected but the biggest proper is the all in one polish. It seems watered down, dries up far too quickly and leaves marks on the paint. Went back Meguiars and had no issues. Very very disappointing.”

Helpful Report

Posted 4 years ago

Hi Edgaras, Thanks for your recent review. I am very sorry that you were dissatisfied with both our product and the delivery time. As you can imagine it is a very busy time for both us and our couriers but I do understand this can be very disappointing so I can only apologise. From looking at our customer feedback we don't seem to have any reviews of this product in a similar nature so this does seem very strange, however if you pop an email over to our customer service team we would be more than happy to investigate this further for you. - support@autofinesse.co.uk Hope this helps and we look forward to hearing from you. -Team AF :)

Posted 4 years ago

“Took nearly two weeks to arrive with no update saying it was going to be late plus ordered the obliterate plus & clear mini trigger which doesn’t fit the obliterate bottle so feel I’ve been ripped off with that , why sell that if it doesn’t fit your bottles . Won’t be buying products from your company again .”

Helpful Report

Posted 4 years ago

Hello Lee, Thanks for your review. I am sorry to hear that you are disappointed with your products, this is most certainly not how we want our customers to feel! I believe our couriers are prioritising parcel containing medical supplies and equipment due to the current situation regarding COVID-19. Due to this it is causing slight delays on a small number of parcels. I am extremely sorry about this and do apologise for any inconvenience this may have caused! Regarding the ObliTARate and the clear mini trigger ordered, in our new and improved packaging our bottles require a black trigger rather than the clear mini trigger. This is stated within the description of our ObliTARate on our website to avoid any confusion. I am sorry to hear that you did not see this! If you pop an email over to our customer service team I am sure they would be more than happy to get the triggers swapped over for you - support@autofinesse.co.uk Hope this helps! - Team AF :)

Posted 4 years ago

Auto Finesse is rated 4.9 based on 25,469 reviews